ANGELA CALUAG CERVANTES

** ******** ***, *******, ******* City, Bulacan, Philippines 3000

+639*********/+639********* ac2d7n@r.postjobfree.com

WeChat ID: ghel2615

Professional Summary

An enthusiastic manager with drive, determination and proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction. Maintaining high standards of food and service and also present a positive and fashionable image of the business. Extensive knowledge of hospitality industry, it’s working practices, recruitment, pay and conditions of employment and diversity issues.

Also knowledgeable on administrative /clerical job and cashier/payment procedures.

Now looking for a new and challenging position, one which will make best use of my existing skills and experiences.

Skills

Time management skills

Extensive hospitality background

High quality service

Strong work ethic

Flexible schedule

Articulate and well-spoken

Works well under pressure

Excellent multi-tasking ability

Interpersonal communication skills

Engaging personality

Inventory control and record keeping

Staff scheduling

Proven cost-control expert

Payment processing

Documentation expertise

Clerical support

Product knowledge

Cash handling

Professional phone etiquette

Work History

RESTAURANT MANAGER JUNE 2014 – JULY 2017

UNCLE CHEFFY RESTAURANT MALOLOS CITY, BULACAN, PHILIPPINES

Constantly provided professional, friendly and engaging service.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant’s menu and products.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Quickly recorded transactions in MICROS system to deliver prompt service.

Developed and maintained positive working relationships with others to reach business goals.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Verified cash drawer against the day’s receipts.

Resolved guest complaints quickly and efficiently.

Received frequent customer compliments for going above and beyond normal duties.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Maintained high standards of cleanliness and sanitation.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Correctly calculated inventory and ordered appropriate supplies.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Led and directed team members on effective methods, operations and procedures.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Manage the register, including all credit card and cash operations.

Ensure a balance of the register at the end of the shift or working period.

ADMIN ASSISTANT / ADMIN RECEPTIONIST DEC 2013 – MAY 2014

ROBINSONS PLACE MALOLOS MALL MALOLOS CITY, BULACAN, PHILIPPINES

Developed standard operating procedures for all administrative employees.

Maintained physical filing systems.

Received, screened and routed incoming calls.

Handled all incoming business and client requests and information.

Leveraged advanced skills and training to support operational needs of multiple departments.

Processing of work permit, merchandising permit, gate pass and endorsement letter for mall tenants and mall contractors.

Receiving of documents and other related paper works.

SALES REPRESENTATIVE / CONSULTANT MAR 2010 – NOV 2013

MARY KAY PHILIPPINES, INCORPORATED MAKATI CITY, PHILIPPINES

Trained and monitored new sales representatives.

Visited clients on-site to give benefit-oriented sales presentations.

Completed costumer searches to generate new leads.

Responded to telephone and in-person requests for information.

Managed route planning and travel schedule.

Contacted satisfied customers to offer additional services.

Set up calendar with customer birthdays and other special events for personal touch.

Accounted for all inventory and ordered new stock.

Presented latest merchandise to prospective buyers.

Collected and processed payments.

Submitted and tracked orders.

Resolved customer concerns promptly to maintain satisfaction.

Earned numerous recognitions for exceptional customer service.

FOOD AND BEVERAGE ATTENDANT JUNE 2006 – DEC 2006

MALONE’S AMERICAN CAFE SHANGHAI, CHINA

Effectively listened to, understood and clarified guest concerns and issues.

Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Bussed and reset tables and kept dining room and work areas clean.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.

Assertively up sold alcoholic beverages, appetizers and desserts.

CHEF APR 1999 – SEPT 1999

FURUSATO JAPANESE RESTAURANT MAKATI CITY, PHILIPPINES

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Reduced food cost by using seasonal ingredients, setting standards for portion size and minimizing waste.

Verified proper portion sizes and consistently attained high food quality standards.

Proper food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Understood expectations and parameters of kitchen goals and daily kitchen work.

Maintained smooth and timely operations in preparation and delivery of meals.

CHEF OCT 1997 – MAR 1999

FASHION CAFE PHILIPPINES MAKATI CITY, PHILIPPINES

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Reduced food cost by using seasonal ingredients, setting standards for portion size and minimizing waste.

Verified proper portion sizes and consistently attained high food quality standards.

Proper food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Understood expectations and parameters of kitchen goals and daily kitchen work.

Maintained smooth and timely operations in preparation and delivery of meals.

Education

Dual Training Scholarship System in

Food and Beverage Preparation and Service JUNE 1995 – MAY 1997

(Tri-Semester Curriculum)

Technical Education and Skills Development Authority Metro Manila

(TESDA)

PUNLAAN SCHOOL San Juan, Metro Manila, Philippines

Received Scholarship System in Food and Beverage Preparation and Service

Culinary Arts Diploma

Dean’s Lister Certificate

Training

Food and Beverage Servicing

Technical Education and Skills Development Authority (TESDA)

Provincial Training Center (PTC Malolos)

March 20, 2006 – April 11, 2006

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