Executive Summary

Innovative, results oriented QA Professional with over 9 years of extensive experience in all aspects of Quality Assurance testing by implementing best practices for QA methodologies, processes and tools. Ability to work effectively in a variety of environments particularly in turn key projects delivering decisive results consistently with emphasis on Software Quality Assurance. Well-known for analytical abilities, attention to detail, breadth of technical skills, and exceeding expectations.

Career Highlights

Worked for several large fortune 500 companies spanning multiple domains such as financial services, Healthcare, Billing, Insurance and Risk Management, Embedded technology, Ecommerce, Call center Applications

Extensive experience thru the entire QA Life Cycle including defining Test strategy, Test planning, Test Case Design, Test case Execution, Test data conditioning, Defect Management and Result analysis.

Hands on experience in testing Web Services using SOAP, Web applications in a Unix and Windows Environment, API, Mobile Applications and Data warehouse.

Extensive experience in testing applications implemented in J2EE, .NET, C#, Visual Basic, ASP, VBScript, JavaScript, XML, HTML, SOAP, SQL Server, Oracle and Salesforce.

Proficient in Black Box, Smoke Testing, Functional, Regression, Configuration testing, System integration (SIT), User acceptance (UAT), Load, Security, Browser compatibility, Ad hoc, Performance, Workflow automation and Post Deployment testing.

Solid expertise in Manual and automated testing tools - Fitnesse, Win Runner, Load Runner and QTP.

Proficient in ETL and Data transformation testing including verifying the backend data mapping, source to target verification by writing complex SQL queries.

Experience with different SDLC methodologies such as Waterfall, Iterative, Agile and scrum processes such as Kanban including working with User Stories and Sprint planning.

Constantly strives to implement QA best practices for implementing processes, establishing standards, procedures and methodologies.

Active member of Atlanta chapter of AQAA

Skill Set Summary

Testing Tools: Rally, HP_ALM Quality Center,FitNesse, SOAP UI 4.5.2, SOAPUIPRO, Postman, Win Runner7.5, LoadRunner 8.0, QTP 8.0, LISA, JIRA, Confluence, Sniffer, Putty, Tera Term, Ember Desktop, Bugzilla, Zephyr.

Databases: Oracle 8i/9i/10g, SQL Server, MS Access, PostgreSQL

Languages/Tools: C#, J2EE/JEE, ASP.NET, VB.NET, HTML, XML, VB Script, Java Script, Web Services (SOAP and Restful), Eclipse, TOAD, SQL Client, Salesforce, JSON, PGAdmin4, Oracle SQL developer

Applications: MS Word, MS Excel, MS PowerPoint, MS Visio, MS Visual studio and MS Project, WinSCP

Operating Systems: Windows XP-10, UNIX and Linux

Browsers: MS Internet Explorer, Fire Fox, Google Chrome, IOS and Android devices

Work Experience

AllConnect Atlanta, GA

Sr. QA Analyst Sep2016-Present

Key member of the Digital QA team for testing all the digital applications

Selected as Lead tester to test all the mobile devices on both Android and IOS platforms

Led several key digital projects and ensured the successful implementation of the project including web sites for Gas Georgia, TXU Energy

Worked Extensively on testing integrated client application and Call Center applications

Involved in Post Production testing to ensure successful deployment

Worked extensively on each new build as part of ongoing sprint to verify that all the regression test scripts are executed in all the environments

Collaborated with IT teams, development teams and other business stakeholders to maintain open communication and customer satisfaction

Responsible for Creating QA Artifacts like Test Strategy, Test Plan Documents

Worked Extensively on JIRA and Zephyr for Maintaining and Monitoring defects

Performed AWS -Micro services, API, REST testing using SOAP UI 4.5.1 Created web services test suite including XML files and writing Test Cases using WSDL, Schema files which defines Web Service Request, Response, methods/operations and the End Point of web service to be tested

Worked extensively on testing/verifying AWS micro service functionality on call center and digital applications

Worked extensively using SQL, UNIX for backend data validations

Performed End to End testing to ensure that the order placed through the application is reflected in the logs

Tested batch file loads and backend data validation including source to target mapping.

Echostar Corporation Atlanta,GA

QA Test Engineer JAN2016-Sep2016

Part of the Agile Test team for SAGE Home Automation Systems testing both Software and Hardware

Took leadership on testing SAGE Mobile App on both Android and IOS platforms

Creating QA Artifacts like Test cases and Test plans right from the scratch

Attended Design meetings

Interacted with the team members and Developers on daily basis

Gathered requirements converted them to test cases

Worked on End to End testing of SAGE right from customer ordering via web portal and delivery of SAGE to customer

Worked on Creating comparison documentation between Android and IOS app

Performed Test execution based on test procedures, tractability matrix

Worked Extensively on JIRA for Maintaining and Monitoring defects

Worked on testing Cloud based Firmware updates of SAGE boards

Performed Web Services testing to monitor the SAGE interactions with NEST devices

Extensively used Sniffer Tool to Monitor Zig bee traffic

Worked on Linux Environment to Decrypt the Encrypted logs

Performed Different type of Communication testing using Wi-Fi, USB Cellular Modem, Zig bee, Zee wave

Performed testing of Video & Metadata on Cloud Storage

Incomm

QA Engineer Atlanta, GA

MAR 2015 – DEC 2015

Part of the Legacy QA team responsible for testing end- to-end prepaid/postpaid card processing

Attended project kick-off meetings to review the requirements

Worked extensively on Testing End to End Transaction processing right from POS to redemption

Worked Extensively in Verification and Validation of Logs

Responsible for Creating QA Artifacts like Test Strategy, Test Plan Documents

Worked on Maintaining Defects and monitoring the defects in JIRA

Performed Web Services Testing including SOAP and RESTful services using SOAP UI to monitor the inbound and outbound payload messages

Worked on testing transaction processing through IVR

Worked on Enterprise Tester to create Test cases

Performed Extensive Database verifications and validations

Worked on Extensive end-to-end Testing on SAF process

Worked on LISA tool to Simulate Merchant transaction requests and Responses

Worked on Several Vendor/Issuer Integration projects

VHA Inc Atlanta, GA

Senior QA Analyst – Tech Dev AUG 2014-FEB 2015

Took on leadership role as the main QA responsible for testing the UI and the backend functionality of the Core System - Physician Preference LYNX system

Led the QA team for daily scrum meetings, defining the testing methodology and framework.

Performed a detailed review of the Business Requirements, Functional Specs, High level design to understand the QA requirements and then establish the QA strategy.

Performed all aspects of backend testing including data mapping and verification of Source to target data transformations by writing SQL queries involving joins and unions and executing stored procedures.

Extensive testing of File Interfaces and ETL Data Loads including DTI and HL7 format files loaded into VHA Data Warehouse from several disparate Interfaces such as ADT Interface, WITT, Philips Interface and McKesson Interface.

Performed Comprehensive Report Testing including running the stored procedures used to generate the Report using the Actuate Report tool to verify reports such as Cost Analysis, Usage, Productivity, Trend and Patient Profile Reports.

Performed regular QA reviews, interacted with Development team, Business Analysts and Project Manager to monitor QA status

Extensively Used Rally for tracking and reporting defects, enhancement requests, and assess the real status of project throughout the life cycle.

AON Corporation (NYSE – AON) Atlanta, GA

TQA Analyst – Product Development JUL 2009-MAY 2014

Worked as QA Lead for one of the Products-SafetyLogic for implementing Product features in an Agile and fast to market environment.

Extensively worked on testing the mobile version of Safety logic Application on both IOS and Android Platforms.

Worked cohesively with the deployment team on post deployment testing to certify production readiness.

Performed web services testing using SOAP UI 4.5.2. Created web services test suite including XML files and writing Test Cases using WSDL, Schema files which defines Web Service Request, Response, methods/operations and the End Point of web service to be tested.

Performed OSHA audit testing and testing of Reports generated thru the Cognos BI report generator. Performed extensive testing of several different workflows of Risk Management Agent module built using Salesforce to verify the Rules, Queues and the triggers for the underlying events.

Extensively Used Quality Center for tracking and reporting defects, enhancement requests, and assess the real status of project throughout the life cycle.

Planned the onboarding, training and mentoring of new members and as an active member of AQAA, identified best practices to be incorporated as part of the overall QA process

Dish Network Atlanta, GA

Test Engineer AUG 2008-JUN 2009

Part of the core team performing end to end QA for CSAWEB (Customer Support App) that serves as the Customer online servicing platform for Dish network customers.

Performed complex UI testing including browser compatibility, screen flow, field level validations, page specific rules verification, testing the region codes web services and Credit card authorization web service.

Worked cohesively with the development team to test the API’s to support the third party credit card provider network including setting up of the API environment.

Managed the entire UAT phase of the project including managing resources and processes to perform real time load and performance testing to ensure system scalability and reliability.

Prepared the Tractability Matrix and ensured requirements are mapped with corresponding test cases.

Metavante (Currently Fidelity Information Systems) Atlanta, GA

QA Analyst SEP 2007-JUL 2008

Overall In charge of QA for Account Recon Positive Pay (ARPP), a key module of BEB (Business Electronic Banking Application) and BST (Business Service tool), the core service offerings to Business Clients of Metavante.

Performed end to end testing for enhanced stop payment Interface for both Customer and Bank modules for BB&T Bank

Involved in Backend testing activities such as Create, Modify and Upload BAI files into the Database.

Created different types of files such as Delimited, Fixed length and customer defined files such as MICASH as needed for testing.

EDUCATION

Bachelor of Science Mathematics, Statistics and Computer Science 1995 –1998

(University of Madras, India)

STC certified Software Quality Assurance professional

Active Member of Atlanta Quality Assurance Association (AQAA.org)

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