Member Services Representative

TIONIE GRAHAM

**** ** **** *** • Lauderhill, FL *3313 • 954-***-**** • ***********@*****.***

EDUCATION: Clark Atlanta University, Atlanta, GA May 2017

Bachelor of Science Degree in Biology

Related Courses: General Biology I and II, Genetics, Cellular and Molecular Biology, Pre-Calculus, General Chemistry I and II, Organic Chemistry I and II, Organic Chemistry I and II, General Psychology, Medicinal Botany, Biochemistry, Microbiology, Genetics, Human Physiology

SKILLS: Research - Synchronizing prostate cancer cells; Developed research hypothesis by formulating searched data before identifying the proper research project track; Collected data from records and conducted basic research as an individual and with a team; Planned and implemented projects; Organized and managed multiple projects successfully

Communication - Experience in providing demonstrations and writing technical reports; Follow direction with precision by listening and taking notes; Excellent oral communication skills; Effective working with colleagues from all parts of the organization; Ability to explain complex techniques to interested parties.

Computer/Equipment - Proficient in Microsoft Excel, Word, Access and PowerPoint

PRESENTATION(S):

Annual Prostate Cancer Research Symposium Fall Sem. 2016

Clark Atlanta University, Atlanta, GA “Synchronizing Prostate Cancer Cells,”

Universal Parts X - Press Fort Lauderdale, FL June 2013- Current

Member Services Representative

Maintained customers’ account status to include billing, payments and adjustments.

Successfully attained proper stock phone orders to fulfill customer request by listening and taking notes during the conversation. 100% accuracy rate in customer orders over a month time span period.

Participated in a manager role in absence of manager over a 3 month period to ensure proper delivery of business orders.

Responsible for validating data to correctly identify insufficient billing trends in customers invoices. Resolution is to return over billing amounts to customers.

Prioritize, process, and deliver packages and invoices in an orderly time period, every Thursday before 4 o'clock

Proficient use in Microsoft Excel in creating company invoices.

Proficient in all Microsoft office tools, including PowerPoint.

RESEARCH EXPERIENCE:

University of Nebraska - Biochemistry & Molecular Biology Omaha, NE

Medical Center - Durham Research Center June 2016 - August 2016

Conducted independent lab exposure over a 10 weeks’ time period during research internship

Gained experience in cell culture and flow cytometry

Performed cell cycle synchronization for cell cycle analysis of glycoproteins

Clark Atlanta University Atlanta, GA

Center for Cancer Research and Therapeutic Development (CCRTD) August 2015 - May 2017

Assisted with collecting cell cultures, cloning, immunofluorescence, immunoprecipitation, isolations, qRT-PCRs, DNA extraction and transfections

Conducted wet-lab research for the investigation of novel natural chemical compounds for prostate cancer mitigation and prevention

Worked independently as well as collectively with graduate students

Performed cell culture growth synchronization, immunoblotting for cell cycle analysis of protein expression.

CLINICAL/INTERNSHIP EXPERIENCE:

Bay West Wellness Clinic Montego Bay, Jamaica

RK Medical Lab December 2015

Intern

Exposed to obtaining blood samples for medical testing and transfusion through venipuncture or capillary puncture

Followed infection-control and safety procedures while carrying out daily phlebotomy functions

Prepared blood-collecting equipment, drew blood, safely stored and transported samples

Observed verification of specimen collection information in laboratory information system

Enhanced communicating skills through daily patients and staff interactions

Broward General Hospital Fort Lauderdale, FL

Intern August 2012 - December 2013

Shadowed hospital staff in OR, ER Pre-OP, Hospice, Labor, ICU and Outpatient Clinics

Knowledgeable of performing CNA procedures

Exposed to day-to-day duties and procedures of staff members in various divisions of the hospital

CERTIFICATION(S):

BLS Certification, March 2017

(Ruby’s Academy for Health Occupation) 40 hrs. Phlebotomy, July 2015

ORGANIZATIONS AND COMMUNITY SERVICE:

Pre-Professional Health Society, Member, 2014-2016

H-Peers(Health Promoters Educating and Encouraging Responsible Students), Assistant Secretary, 2014-2016

National Honor Society, Volunteer, Member, 2011-2013

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