Highly motivated, results-oriented Technical Project Manager with experience in leading cross-functional, geographically diverse teams in planning, building, launching and managing Mission Critical Applications.

PROFESSIONAL SUMMARY

IT professional with consistent record of delivering highly supportable applications that improve efficiency of IT and business operations.

Familiar with Scrum and Waterfall methodologies.

Excellent Organizational Skills, able to improve organizational effectiveness and productivity through Critical Analysis, Time Management and Problem Solving Skills.

Excellent written and verbal Communication skills as well as Mentoring skills. Able to take intimidating, highly technical, and complex information and translate it into easily understood instructions for non-technical professionals.

Skilled in all phases of the Software Development Lifecycle (SDLC); Proficient in analyzing and understanding business needs and transforming them into application and operational requirements.

Strong interpersonal skills, highly adept at facilitating discussions and negotiations diplomatically and tactfully with stakeholders across all levels of an organization.

Reputation for exceptional Project Management skills, ability to handle Multiple tasks simultaneously, work under pressure and consistently delivering projects on time, on specification, ensuring high levels of customer satisfaction.

Ability to work independently and as a team.

TECHNICAL SKILLS

Project Management Tools

MS Project Professional, RTC, Remedy, JIRA, Clarity, Confluence.

Web Based Application Development

Java, XML, JSP, HTML, CSS, JavaScript, FrontPage, Dreamweaver, WebSphere Application Development Studio (WSAD), RAD, Eclipse, MAVEN-2.2.1, ANT, Apache Struts Framework, MVC design pattern

Database Technologies

Oracle9i, PL-SQL, MS SQL Server, Microsoft Access, DB2

Web Servers

IBM WebSphere ND 6.1, Apache Tomcat 4.0.2, IIS

Operating Systems

AS400 (iSeries), MS-DOS, Windows 8, UNIX

Software Packages

WS FTP Pro, PGP, Adobe Photoshop 6.0, AdobeImageReady 3.0, OnTime 2009, TurnoverSVN, Web Performance Load Tester 4.3, Apache Directory Studio, LDAP browser 4.5, WINSCP, PuTTy, Hyperion Interactive Reporting Studio, JAWS(screen reader)

Microsoft Office Suite / Other

MS Excel, MS PowerPoint, MS Visio, MS Word, MS SharePoint, Sun LDAP Directory, Microsoft Active Directory, PERL

PROFESSIONAL EXPERIENCE

Liberty Mutual Insurance, Dover, NH 2011 – 2016

Project Lead - Commercial Insurance – IT Claims Systems 2014 – 2016

Responsibilities:

Managed projects following both the Agile and Waterfall methodologies.

Oversaw the development and implementation of multiple projects simultaneously and ensured all projects were delivered on or before deadline and within budget.

Managed geographically dispersed project team members through several Web Application Development and Lifecycle and Infrastructure management projects like DB2 Upgrade which involved server decommissioning, Documentum upgrade, Security related changes, etc. which had cross department impacts. Coordinated with other Project/Program Managers during these upgrades.

Worked as a Liaison with business, architects and developers to identify scope, requirements and risks. Developed Project Charters, forecasted Project Budgets and resources and communicated Project Status which included work stream milestones to business stakeholders and IT management.

Participated in the development and grooming of Project Backlog Stories in JIRA and led development team using Agile development methodology

Created detailed implementation plan, followed Change management processes and documentation by PMO and ensured deployment timelines are coordinated with broader planned release activities.

Partnered with the QA team and performance testing team to ensure testing deliverable timelines are met.

Played a key role in looking into response time delay issues with the field service management application for claims processing. Worked with external vendor and reduced time of delay by 80%. This significantly improved the time claims adjusters took in the field.

Commended by management for resolving an ongoing registration issue with an application which had been looked at by several teams for a year and made sure 100% of the registrations were going through.

Slashed administration cost significantly and automated business process workflow by setting up a B2B file transfer between company and third party vendor.

Senior Software Developer - Commercial Insurance – IT Claims Systems 2013 – 2014

Responsibilities:

Responsible for Operational support, enhancing and maintaining the integrity of Complex and Emerging Risks Claim (CERC) systems suite of web applications.

Conducted team meetings with business and developers to review business requirements, including business process mapping, process flow diagrams prepared using Visio, system requirement documents, technical architecture and data modeling documents and sent out meeting minutes.

Moved between agile and waterfall approaches depending on project specifics and client goals.

Was responsible for JAVA code changes, updating database scripts, modifying and creation of UNIX jobs to automate data fixes, updating reports, deployment and release management.

Created use cases and test plans and conducted Functional, Integration, System and Regression testing of the application which resulted in bug free releases.

Proactively created a central repository in confluence for functional and technical documentations for CERC suite of applications which was beneficial not just for developers but the business community as well.

Senior Software Developer - Information Security Delivery 2011 – 2013

Responsibilities:

Lead developer in the CA – Role and Compliance Manager (RCM) / Governance Minder project. Automated creation of customized Identity and Access Management (IAM) reports for various platforms/endpoints to enable information security team to proactively analyze and respond to access policy violations in real time.

Conducted meetings with different LOB info security teams and endpoint SME’s to present the tool and data using MS PowerPoint and MS Visio and sent out meeting minutes.

Prepared Architecture design document, workflow diagram, and data mapping documents and set up new jobs.

Worked with CA – Identity Manager (IDM) with Users provisioning and de-provisioning and role and access management.

Was part of the on-call support rotation proactively monitoring mission critical systems and responding to alerts and incident tickets and addressing production issues within the defined SLA.

Mentored team member to relieve impact to critical path and meet project deadline.

Long Term Care Partners (Healthcare Insurance), Portsmouth, NH 2002 - 2011

Release Lead/ Analyst

Responsibilities:

Scheduled, coordinated and managed releases for Federal Long Term Care Insurance Program (FLTCIP) web applications. This included preparing implementation plan, reviewing with project teams and stakeholders including contact lists, release day communications, back out and prod verification.

Managed go/no-go and rollback decision meetings with business stakeholders.

Gatekeeper for the different environments and managed releases in each of the environments.

Facilitated and led weekly and or monthly meetings with business to document requirements and explore potential solutions.

Participated in diverse aspects of business requirement analysis, system gap analysis, technical architecture and workflow analysis.

Key member in re-branding the front-end of Long Term Care Partners website. Worked with the marketing team to update the user interface (UI) of the website for ease of use and made it Section 508 compliant. Helped create the functional design and prototypes for the website.

Developed use cases, test plans and conducted testing for every release and also established and led the QA team in the company.

Identified and improved performance issues with the FLTCIP website. Created performance test strategies, test cases and executed workloads. This significantly improved the web performance during peak seasons and reduced system outages.

Automated file transfers between company and external vendors reducing time and cost by 50% for the company.

Automated several process improvement workflows using PERL.

Subject Matter Expert (SME) for the Axosoft’s OnTime system. Customized application for several business workflow projects and Defect and Change Request tracking. Provided end users training sessions and provided test data and scenarios that reflected day-to-day activities, enhancing user knowledge and skill.

EDUCATION & CERTIFICATION

Bachelor of Engineering, Bangalore Institute of Technology, Bangalore, India. 1999

Post Graduate Diploma in e-commerce Technology, ASSET International Training Division, Bangalore, India.

Advanced Database Management Software from Northern Essex Community college, MA.

Database Administrator –Oracle 9i from XINTRA Institute of Technology, Manchester, NH.

Certified Oracle9i Database Administrator Associate

TRAINING

Project Management:

Project Leadership, Management and Communications

Power, Influence and Politics in Project Management

WORK STATUS

United States Citizen

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