Qy Ross

Project Management

Dallas, Texas ***** ac2d4z@r.postjobfree.com 214-***-****

CORE COMPETENCIES

Entrepreneur• Business Operations Strategist• Program/Project Management• Healthcare IT• Solution/Integration Architect

System Development Lifecycle (SDLC) •Enterprise Resource Planning (ERP) •Agile/Waterfall/Scrum Methodologies

Risk Management • Change Management • ERP Implementations • Infrastructure Development• BA/QA • Client Relations & Presentations • EDI/Clearinghouse

PROFESSIONAL EXPERIENCE

INFRASTRUCTURE PROJECT MANAGER (INTERNATIONAL PM), Insight Enterprise (Consultant) 05/2016-4/2017

Multi-Site Deployment offering comprehensive solutions for United Airlines Front Line Technology Refresh (“FLTR”) project.

Successfully managed 20 international stations simultaneously for United Airlines Technology Refresh project. Including network, voice, server, and end user engineering from initiation to closure. Utilizing SDLC/Agile methodologies

Planning, Installation, Documentation, Configuration, and Monitoring of network devices and applications. Including servers, network routers, switches, firewalls, SITA and gateways ensuring security and high availability

Created and worked with the internal project team to maintain overall program schedule for Infrastructure/Operations projects, including Implementations, Migrations, and Upgrades

Worked closely with internal Engineering, Security, Reporting, Operations and Offshore teams while also heavily engaged with vendors in hardware provisioning, training and packaging activities

Successfully lead the tool/technology evaluation, proof of concept(POC), technical assessments for the project and deployment

Managed the procurement, configuration and deployment of Network gear; Cisco Routers/Switches, Load balancers, Wireless Controllers, Server Room racks, Cabling, MDF, IDF, and Circuit provisioning

Accountable for reporting Program/Project Status, and RAID to Executive Leadership

Supported product development and deployment

Guarantee the change management process was utilized in order to maintain profitability and ensure customer satisfaction

Track project Key Performance Indicators through SharePoint

Successfully help establish post-implementation review and project sign off process.

SR PROJECT MANAGER, DCS GLOBAL, Plano, TX 02/2014- 03/2016

DCS Global (Integrated Patient Access Solutions) cloud based technology design to facilitate electronic collaboration between the Patient, Provider, Hospital and the Payer.

Senior AuditLogix PM for multimillion dollar medium to large enterprise-level projects

Auditlogix/iPAS Integration Architect coordinating design, system validation, implementation, and upgrade activities across solutions and venues of care

Project-managed large-scale initiatives and implementations involving the transition of programs (Meditech, Epic, Cerner) to new platform

Analyze and provided guidance and recommendations for the end-to- end architecture of applications activities

Managed software release, implementation, Agile/ Waterfall SDLC methodologies

Build and manage communication of milestones, deadlines and projects risks/mitigation to client executives and senior leadership

Worked with project sponsors in defining new applications requirements and resolving project issues

Collaborates with technical delivery & solution engineering teams on the details of technical solutions to validate that the strategic business needs are met

Developed strategies and implement solutions based on the clients need

Work with clients to successfully send HL7 Inbound feed for testing to start the integration process

Lead integration testing, developed test scripts and issue resolution

Managed on-site transitional support of software installation go-live

Supported product development and deployment

Established and spearheaded EDI/Clearinghouse Solutions line of business

Work with clients training staff as well be a part of the training experience for specific cases.

REVENUE ANALYST, Methodist Hospital for Surgery, Addison, TX 10/2011-02/2014

-Outpatient Surgical Hospital Owned by Nueterra, Methodist Hospital System and Physician Investors.

Directed build out and implementation of accounting module in Meditech for the facility

Provided technical direction, planning and vision for Rev Cycle projects

Managed schedule, scope, and performance of project and key resources assigned

Maintained all project documentation and using project tools

Resolved escalated reimbursement issues with Payers, and systems for optimal management of accounts receivable

Established EDI / Automation for the facility with Medicaid, Medicare, and commercial payers

Over $8,000,000 in monthly Account Receivables reporting and liquidation with follow up action plans

Developed, implements, and maintains the Practices revenue cycle standard operating procedures (SOPs)

Created training materials and facilitate staff training of SOPs, systems, metrics, government regulations

Identified goals and vision for team; guides individuals and teams toward priorities; clarifies roles and responsibilities of others; coordinates resources and arranges organizational systems to meet objective

Developed computer information resources, providing for data security and control, and disaster recovery

Established business office strategic planning for accelerating collections, improving business office processes,

resource allocation and account reconciliation.

PMO/QA/BA- REVENUE CYCLE HEALTHCARE CONSULTING (Multiple Engagements) 2007–2011

-Frazier Healthcare Consulting, Dallas TX - Accounts Receivable Project for Two Dallas Hospitals

Project-managed large-scale initiatives and implementations involving the transition of programs (Meditech, CPSI, Epic, Cerner)

Transformational leadership in a very non structured environment

Drive project timelines, enforce scope, and identify and resolve issues as they arise

Managed strategic planning sessions to ensure project completion, analyzed data. Project Managed network, hardware, software, applications, configurations, implementations, and migrations, data analysis

Managed cross-functional teams of up to 10 billing and collection staff, business analysts and network specialists

Revised business office processes, procedures and protocols increasing collections by 50% and generating over $200,000 in additional monthly revenue while reducing outstanding Accounts Receivables

Facilitated meetings, trainings, and demos for stakeholders, SMEs, and technical resources

Convenes stakeholders to solicit input and approves recommendations

Improved team performance and quality by sharing expertise in areas such as technology, process, and tools

Successfully established and maintain the Change Control (CC) process

Advise and coach other consultants on Best Practice for operational process and tool/technology implementations

Improved hospital business office statistical and narrative reporting resulting in accelerated claims processing and accounts receivable operations

Recommended system enhancements, relationship and impact to enterprise solutions

Created and implemented training materials for hospital admissions and business office employees to assure correct data collection at point of service resulting in accurate back office billing procedures.

IMPLEMENTATION DIRECTOR

-Hammerman and Gainer, Dallas TX – Implement and Lead Third Party Administration Merger

Managed cross-functional teams of up to 50 SME’s developers, programmers, analysts and network specialists

Define, analyzes & proposes business solutions based on the business needs

Tracked and reported progress of project implementation team to company ‘C’ suite

Developed comprehensive user acceptance testing plans, followed by the execution of the plan by facilitating the testing and defect resolution process

Document GAP analysis to identify changes in client’s workflow based on production

Acts as an internal consultant using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies

Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery

Conduct post conversion assessments and provide optimization recommendations to end users.

EDI BUSINESS ANALYST, iMedica Corporation, (now Aprima) Dallas TX 2006-2007

Privately Held Electronic Health Record Company

Architect comprehensive integrations rollouts of new software and systems for clients

Worked with clients to gather and document detailed business requirements for health care provider and payer business intelligence applications

Develop thorough understanding of client-specific data structures and content to inform the development of detailed and complex technical specifications

Maintained trading partner relations to increase payer/provider connections

Established and implement project time line framework for correcting technical client issues

Implement client enrollment process modules and coordinate with project managers

Overseen user research and usability testing to help improve the user experience

Perform testing of first level client files sent and received to assure Electronic Data Interchange interface accuracy

Work with third party software company to assure file test conversion accuracy between client and Electronic Health Record interchange.

SENIOR IMPLEMENTATION MANAGER, GHN On-Line, Dallas TX 2005-2006

On-Line Enterprise-Wide Healthcare Transaction Processing Company

Strong drive for sales, revenue and overall aggressive growth of the EDI/Clearinghouse business

Solution architect providing intergraded design and support to claim/enrollment/audit portfolio for clients

Managed over 30 national corporate accounts to expand revenue cycle services and products exceeding monthly quotas by an average of 10%

Technical understanding and posse ability to articulate and demonstrate GHN product line and value proposition

Provided project updates to internal and external clients. Lead kick-off and project-end debrief meetings

Engaged with client’s leadership in strategic & planning discussion. Identifying leads, and leverage existing customer

Implemented new programs with new and existing customers

Evaluate data processing proposals to assess project feasibility and requirements

Train and mentor company account managers and service team members

Create and implement initial training and company program management processes.

EDUCATION

South Oak Cliff High School

GROUPS and CERTIFICATION

Project Management Institute

Actively seeking PMP certification

SKILLS

Program Management (10+ years), Project Management (10+ years), Microsoft Office (10+ years), Application Development (10+ years), Risk Management (8 years), Change Management (7 years), Customer Relations (10+ years), Account Management (10+ years), Technology Management (10+ years), Resource Management (10+ years), Customer Experience (10+ years), EDI Solutions (10+ years), Data Integration (10+years), Solution/Integration Architect (10+ years), Healthcare Payers (10+ years)

SOFTWARE

Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft, Microsoft Project, Internet Explorer, Google Docs, SCCM, PCCS, Netware, LAN/WAN concepts, SharePoint

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