Senior Project Manager
Resume:
SUMMARY
Accomplished Project Manager knowledgeable in risk avoidance, scheduling, stakeholder management, team-building and information technology. Extensive understanding in all stages of the application software development life cycle (SDLC) and experience planning and executing projects utilizing Waterfall and Agile methodologies. Certified ITIL approach user in support of processes and functions. Expert level user and tester of Microsoft Project. Expert with Microsoft Office suite (Excel, Word, Visio, PowerPoint, Access) products. Experienced managing teams consisting of resources both on and off shore.
WORK EXPERIENCE
ALIPRO, LLC Peoria, IL
Senior Project Manager 2016 – Current
Caterpillar, Inc.
Managed the successful implementation of new process for data analysis via cloud services, program status reporting, Agile Workshop documentation, and other program level modifications in an effort to bring consistent repeatable processes to the group.
Facilitated project planning workshops utilizing Agile Backlog
Worked closely with the program manager to implement and improve program level analysis, status, and reporting
Created and documented the project communication plan, project progress reporting, and process improvements using MS Project and MS Office Suite 2010
Collaborated with local, remote, and off shore resources ensuring improved communications
Facilitated routing project quality and stakeholder review meetings between internal and external clients
Neovia
Managed the successful implementation of operational improvements ensuring productivity, quality and permanent/agency headcounts ratios.
Tools used: MS Project 2010, Excel, Visio, PowerPoint, Adobe Creative Suite
Facilitated project planning workshops utilizing the stakeholder and team member approved scope
Worked with the project champion, business resources and end users to define, document and agree to the business case and project deliverables.
Created and documented the project communications plan, project progress reporting, and process improvements using Visio and MS Project.
Collaborated with resources, on and off shore, ensuring modifications, improved productivity and expected efficiencies were realized.
Facilitated weekly status meetings, attended by middle and senior leadership, ensuring accurate and timely project statistics and metrics were presented.
Enabled various team leaders to report to their senior managers on metrics for their responsibilities.
Facilitated routine project quality and stakeholder review meetings between the client and vendor
Caterpillar Inc.
Managed systemic changes impacting the company’s ability to communicate with employees on worldwide platform.
Tools used: Primavera, MS Project, Excel, Visio, PowerPoint, Word, OnTime, Pert Chart, Adobe Creative Suite
Modified, created and documented new business process maps in Visio which enabled leadership to have a clearer line-of-sight into business and application interaction between Caterpillar business units.
Facilitated the planning workshop for the application development project responsible for the deployment of new and updated resource contact information based upon the end user’s security clearance.
Facilitated risk planning and communicated the prioritized risks and mitigation strategies with leadership ensuring issues were escalated and addressed in accordance with the project deliverable dates.
Collaborated with internal and agency resources to charter, plan, define, validate, and approve scope for additional application and web development projects.
Managed 8-15 projects simultaneously in Primavera using a hybrid Agile / Waterfall approach
Facilitated re-planning for 3 projects with teams consisting of 8-12 resources
PERSONAL TIME Davenport, IA
2015-2016
In 2015, I choose to move out of state and get married. While doing this, my husband had major surgery and I choose to suspend my re-engagement into the work force until he was well again. As a result, I remained unemployed for 7 months from the later part of 2015 to the beginning of 2016.
ALLSTATE INSURANCE CO Northbrook, IL
Process Manager – Lead Consultant 2000 – 2015
Manage changes proposed for implementation to the production environment ensuring full testing, documentation, approvals, and communications have been made for the proposed change. Managed over 200 applications for project and system maintenance work associated with the Oracle platform. Ensured department compliance with SOX regulations. Managed financial budget, resource allocation and assignments for project work associated with reporting of all data utilized within the Claims Technology Services department. Managed $2 million employee related expense (ERE) budget for department, governance of deployment work, resource allocation, and assignments for project work.
Enforce Information Technology Infrastructure Library (ITIL) process standards and expectations ensuring production modifications improve performance.
Lead review of deployment activities across all areas, including, but not limited to, communications to area leaders, team managers, and senior leaders on a weekly basis which reduced the risk to the production systems.
Monitored deployment effectiveness through the use of internal controls, metrics and reporting in an effort to improve production availability.
Communicated daily review of impacting deployments and post deployments to mitigate production problems or incidents.
Reviewed weekly compliance of policies and procedures.
Developed and educated new resources on the roles and responsibilities of the various levels of responsibility ensuring consistency throughout the corporation.
Managed over 200 application projects to ensure successful deployments of the database upgrade to Oracle's most recently supported level and its associated quarterly maintenance work ensuring vendor support.
Modified and created new processes following the ITIL guidelines which enabled compliance with Change and Project Management policies.
Ensured system availability and stability utilizing project management processes.
Reviewed weekly SOX reports, including; updating, modifying, or defining and communicating process upgrades to leadership and project managers.
Collaborated with onshore and offshore resources for SOX compliance.
Enabled area to utilize the defined "On-boarding" and "Off-boarding" process ensuring complete and accurate transition of methodologies.
Modified and created new processes enabling a cost savings of $200,000.
Mentored newer project managers ensuring cross training and knowledge transfer.
Managed project work associated with release assignments (i.e.: resource allocation, resource assignment, communication to clients, leadership, and the development team, etc.).
Collaborated with onshore and offshore resources ensuring successful development, testing, and implementation of project work.
Counseled delivery leads on ERE budget realignment needs ensuring each team's financial and resource needs were met.
Cut budget by $150,000 per quarter for a total cost savings of $600,000.
Distinguished issues and risks concerning deployment work to safeguard the department's production environment.
Managed risk mitigation plans scheduling work appropriately to cause the least impact while gaining the most productivity.
Influenced resource realignments ensuring team needs were satisfied.
Influenced company risk mitigation concerning California Earthquake Authority (CEA) which was outdated and required high maintenance.
Devised innovative process for claim handling of California Earthquake claims utilizing the catastrophe teams systems, knowledge, and methodologies for communication.
EDUCATION
Master in Business Administration with a focus on Project Management, University of Phoenix
Bachelor of Science in Computer Science, Lewis University
CERTIFICATIONS & PROFESSIONAL AFFILIATIONS
PMI Member since 2006
ITIL v3 Service Management
Hispanic Alliance for Career Enhancement (HACE)
National Society of Hispanic MBAs (NSHMBA)
PROFESSIONAL REFERENCES
Meri McIntire
Senior Project Manager
ALIPRO, LLC
ac2d4h@r.postjobfree.com
Co-worker
Regina Shifman
Process Manager – Lead Consultant
Allstate Insurance, Co
ac2d4h@r.postjobfree.com
Co-worker
Shaymalya Ekyamala
Project Manager
Optum/United Health Group
ac2d4h@r.postjobfree.com
Co-worker
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