Customer Service Manager

MARK SEELYE

**** ******* *******, *** ****, WV **901

Cell: 304-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Military professional with experience managing teams, maintaining heavy equipment and producing graphics, overlays and reports, as well as disseminating tactical information. Trustworthy leader seeking role in the well industry. SKILLS

Critical thinking

Weapons training

40 WPM typing

Troubleshooting

Organized

Excellent customer service skills

POS systems

Customer relations

Bank deposit procedures

Goal-oriented

Detail-oriented

Strategic thinker

Staff training and development

Personnel development

Mathematical aptitude

Organized

Trained in security

Quick learner

Troubleshooting

Secret Security Clearance

Critical thinking

Military experience

Crisis intervention training

Risk analysis training

Conflict resolution techniques

Clear communicator of complex ideas

Enthusiastic

WORK HISTORY

10/2016 to Current Hospitality Manager

Sheetz – Mount Hope, WV

Implemented marketing strategies which resulted in 12% growth of customer base. Developed new process for employee evaluation which resulted in marked performance improvements.

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Hired, trained and evaluated personnel in sales and marketing. Reported to the district manager regarding all store and staff issues. Increased profits through effective sales training and troubleshooting profit loss areas.

09/2015 to 03/2016 Shift Supervisor

Sheetz – Mount Hope, WV

Promoted from Team Leader to Assistant Manager within [Number] months. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Pleasantly and courteously interacted with customers. Greeted customers and provided excellent customer service. Maintained high standards of customer service during high-volume, fast-paced operations.

09/2005 to 03/2012 Squad Leader (SERGEANT)

US Army – Various

Developed and led training programs in preparation for combat. Trained in the use of tear gas and explosives.

Operated and maintained communications equipment.

Served as custodian of classified documents.

Expert in tactical and technical guidance.

Communicated urgent orders and directions effectively to team of 32 personnel. Surveyed and analyzed terrain to determine optimum equipment placement and use.

EDUCATION

2005 High School Diploma:

Round Lake Beach - Round Lake Beach, IL

Didn't graduate.

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