Stephanie Cook

Austin, TX *****

817-***-****

ac2czc@r.postjobfree.com

Digital Marketing Coordinator / Technical Marketing Specialist

Marketing & Research – Online Marketing Solutions – Product Integration: Online Brand Marketing / Content Management Systems (CMS) / Social Media Marketing / Web Design & Development / Graphic Design / Product Positioning / Feedback / Business Applications

PROFESSIONAL EXPERIENCE -

Undercover Tourist Austin, TX 10/2014 – 3/2017

Web-based Product Specialist and Marketing Coordinator:

Oversaw digital product / content management, marketing / sales support and product feedback deliverables for authorized seller of Disney and Universal Theme Parks products and entertainment tickets. Gathered product details from internal account managers, developed product positioning strategies / pricing and managed discount redemption functions. Coordinated feedback across marketing, account management, engineering and customer service departments for existing product performance, challenges and new product development. Facilitated customer feedback and tracked open issues, action status and new product launch schedules and milestones. Managed product launch status communication. Created and maintained documentation and videos for departmental processes.

Developed and assumed ownership for all product marketing requirements.

Managed acquisition of, or created images for ticket and hotel pages and newly-deployed iOS App.

Continually collaborated with marketing team to ensure accurate production content and appropriate positioning to align with website and additional marketing materials.

Strategically identified promotional opportunities per product / ticket basis and maintained product promotional calendar to match sales operations.

Improved customer service by developing sales tip sheets and product updates for team members.

Partnered with stakeholders to overcome technical and internal challenges and reduce risk for launch deadlines.

UTC Aerospace Systems San Marcos, TX 9/2012 – 8/2014

EHS Administrative Assistant and Records Retention Specialist:

Delivered EHS support to executive staff and employees of leading supplier of technologically advanced aerospace and defense products. Managed, maintained and retrieved training and confidential employee records, inspection logs and documentation. Retrieved and applied Material Safety Data Sheets (MSDS) database, risk assessments and first aid data to track EHS information. Managed and complied with EHS reporting systems, calendars and systems incident investigations. Inspected and provided maps of safety equipment, supply inventory and eyewash stations. Developed purchase orders for EHS department, maintained manuals and managed communication materials.

Manage and maintain training records, inspection logs, confidential record, and documentation.

Involved in employee engagement, documentation and maintaining of company required safety and environmental programs and policies, for both hourly and management employees.

Utilization of the EH&S Reporting Systems Incident Investigation and EH&S Compliance Calendar.

Develop and maintain UTC San Marcos new EH&S intranet website.

Perform inspections and mapping of monthly plant hand-held fire extinguishers.

Mapping and managing of plant eyewash stations and of supply inventory.

Oversee departmental purchase orders, expenses, letters, faxes, and emails.

Develop and maintain departmental reports, flow charts, PowerPoint presentations, and binders.

Preform weekly 5s inspections as well as participate in major 5s committee events.

Act as back up when needed for plant Administrative Assistant.

Warrantech / AmTrust Bedford, TX 9/2009 – 5/2012

Executive Assistant to VP of Automotive Claims & Inspections:

Managed workflow and supported automotive claims administrative functions of a company providing extended service plans (ESPs) and warranty programs for retailers, dealers, distributors, and manufacturers. Generated reports for management meetings and managed/maintained (daily, weekly, & monthly) production reports. Placed supply and hardware orders for the department. Coordinated calendars, budgets, generated cancellation forms and provided communication materials to team members.

Coordinated and managed workflow for the Inspections Department.

Assisted other management with monitoring incoming call volumes.

Maintained and distribution of reports needed for weekly Management Meetings.

Developed and updated various flow and seating charts using MS Visio.

Digitally maintained monthly check logs and assisted with automotive CSR packets.

Managed incoming inspection request and distributed to inspection companies.

Dunaway Associates Fort Worth, TX 12/2004 – 9/2006

Executive Assistant:

Supported administrative functions for a civil engineering firm. Developed and maintained project status reports, confidential contracts, calendars and budget reports and conducted research. Processed billing documents, coordinated budgets, invoicing and images.

Provide Administrative support to Engineering Executives and if needed to Engineering Principals.

Coordinated flights, hotel, and rental car arrangements.

Tracking and providing status information regarding ongoing projects.

Development and maintenance of detailed spreadsheets, such as weekly Status Reports, Budgets, Invoice Logs, Pending Maintained Project Reports and Civil Engineering Survey Task Reports.

Developed and maintain reports on the internal intranet site as well as the client's internet site.

Communicated with clients daily to maintain proper project flow.

Research and input of City Ordinances and Codes for all Texas projects.

Developed and prepare Confidential PowerPoint presentations for Project Manager's Retreats.

Assist with Confidential employee reviews, reviewing and typing of all confidential suggestions submitted anonymously by employees.

TECHNICAL PROFICIENCIES

Platforms:

macOS, Windows, iOS and Android

Software & Tools:

MS Office Suite(Word, Excel, PowerPoint, Outlook), Numbers, Pages, Keynote, Visio, Adobe Photoshop, InDesign, Premier, Oracle, SharePoint, Google Docs, Google Drive, Dropbox, Virus Protection Software, Web Development Software (RapidWeaver), CMS (Django), SLACK, JIRA, Confluence, HTML, and Search Engines

Social Media:

Twitter, Facebook, Pintrest, Snapchat, Instagram

Network / Server:

LAN, Cisco

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS:

OSHACademy: 36-hour Safety & Health Committee/Team Leader Certification

OSHA Academy 2-hour Confined Space Certification

OSHACcademy: 4-hour Essentials of Occupational Safety & Health Certification

OSHA: 10 hour General Industry Safety & Health Certification

Hardware Certification: Removal and replacement of hardware components, operating systems,

drivers and software

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