VMware Admin/System Admin/Windows Admin,H1B

Alok Kumar Sa 952-***-****

*******@*****.***

Valid H1B till December 2017

Objective

To contribute a strong background in solutions development and implementation, along with a drive for exemplary performance in service execution to your organization within IT Services, Infrastructure and Environment Support

Experience Summary

Over 11.9 years of IT experience as a Windows Server/VMware/Desktop administration and Technical Support.

• Data centre experience supporting Dell, IBM servers.

Experience in Installation, configuration and troubleshooting of VMware environments (5.0/5.1/5.5)

Experience in installation, configuring and troubleshooting Windows servers (2003/2008/2012).

Server Migration

Desktop Management

Application Support(Java and Dot net based applications)

Achievements

Transition team member for an US based project in the year 2008 for TCS in New York.

Did a complete transition single handed for a support project ($1 Million) related to Asia-Pacific region at Hong Kong in the year 2010

Part of the transition team in the year 2011.

Technical Skills

Hardware

Software Products

Tools

IBM system X 346, 365, 3400, 3500, 3550, 3630, 3650, 3650 M2, 3650 M3, 3650 M4, 3850, 3850

BladeCenter S Chassis, HS23 blades

Dell Power Edge 2800, 2850, 2900, 2950, R610, R710, R810, R900, R910,

MS windows 2008/2003/2012, Symantec Anti-virus server, SCCM, Citrix, Symantec VERITAS Backup Exec. VMware. Symantec Enterprise Vault. Big Fix

Service Now& Heat for ticketing. Solar Winds for monitoring,

Remedy for ticketing and BMC for alert monitoring

Core Competencies

VSphere ESXi Troubleshooting Server Updates Server Migration Solutions Advice

Team Lead and Supervision Vmware support Desktop Analyst Project Management and Team leading.

Professional Memberships / Certifications:

Name of the Course

VMWARE Certified VCP550

VMWARE

Candidate id-VMW-01413689V-00502796

Microsoft certifications

70-270,70-290,70-291,70-686 and 70-680

Microsoft Candidate id-ID-SR5845352

ITIL

V3 Certification

Professional Experience

Heights IT Corp

July 2016-current

Philadelphia

Sr System Engineer (Windows/VMware Support)

Client: IKEA

Application (Retailix and Store point)Installation and configuration

In time installation and configuration of vendor product and support testers with investigation on technical issues.

Technical Deployment review

UAT Support

Drivers installation and configuration

Deploy & configure Client software

Investigate device drivers issue, look into OS event logs, system logs etc

Working on technical documents

Support SLF towards improvement in quality of service by providing Technical coaching to complex architectural issues/problems

Configuring Network Printers (Store)Coordinating with helpdesk leads and SMEs to ensure consistent user/store support on high severity issues

Analyse Wintel tickets, Problem management ticket progress and all CR provide details information to client on weekly infrastructure meeting.

Support of all store and customer facing hardware (POS, desktops, servers)

Proposing and implementation of Service improvement plans.

Monitored Hardware console for any hardware issues.

Proactive in problem solving and continuously look for improvements on existing application/process

Troubleshot unsupported software, performed installations and configurations through collaborating with external vendors and internal teams to provide sustainable operational support for onsite hardware and software infrastructure to over 1000 end-users.

Troubleshooting VMware issues, monitoring & root cause analysis during and after hours Desktop Support.

Remotely diagnosed, troubleshoot and recommended fixes on affected systems in addition to automating software application installs for local and remote users

Managing and troubleshooting post migration.

Setting up environment for application testing.

Perform P2V of the server as per server refreshment project.

Windows 7 to Windows 10 migration (for end users)

Environment: Windows 2008/2012, Windows 7 and Windows 10, Service Now for ticketing, Solar wind for monitoring, VMware 5.0,5.1 and 5.5

Tools: Vmware View, Service now, VMware Converter, vcenter, SCCM, Solar winds

Tata Consultancy Services

Irving, TX May 2012 – June-2016

Wintel Administrator

Client: RCM Allianz

Description

This is a support project. We are maintaining the entire AD, Win server (2003/2008/2012), VMware & Server Hardware part, with Desktop management (EUC) and Application Support.

Responsibilities

Member of Incident Management team and responsible for follow-up of all Wintel Sev1 cases till the closure.

End user computing (including VIP users )

Analyse Wintel tickets, Problem management ticket progress and all CR provide details information to client on weekly infrastructure meeting.

Represent Wintel ticket, Sev-1 & 2 issue details, and Change management details to client on weekly basis.

Make sure RCA for all HBI incidents submit to client and follow up and prepare action plan to avoid HBI in future.

Handle escalation calls and provides direct support to VIPs.

Coordination with Offshore and make sure all update pass timely.

Provide all the required documents to Internal and external Audit team from Wintel side.

Make sure Wintel servers are falls audit compliance.

Installing and Managing Virtual Centre 5.0,5.1 and 5.5

Configuring and Maintaining Dell Hardware(R 730,R700,R820,R900,R910)

Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment

Datacentre maintenance like server labelling.

Server decommissioning and return to the leaser.

Hardware maintenance, disk replacements for out of warranty servers.

Datacentre hardware support - Check for Amber lights, Disks, RAMs, Blade enters - power supplies, IO modules.

Master Server Node list changes / update and provide to TCS management for billing.

Follow up and make sure that that all the production servers are added to monitoring, backup & patching

Infrastructure support for application teams (java/dot net based applications) if needed.

Troubleshooting issues with mailboxes, generic mailboxes, distribution lists, calendar and Conference rooms.

Restoring the data using Symantec backup exec and TSM.

Configuration of network printers and CAD application support.

Creating Knowledge Base articles to help the team members.

Perform P2V of the server as per server refreshment project.

Chef configuration and management.

Coordinating with various vendors for hardware related issues.

Responsible for server migration with respect to various roles (DC, File/Print, Manufacturing Servers)

Creating a test environment in VMware for Production Team to test their applications

Administered VMware Infrastructure - vSphere/vcenter environments from Development and Support to day to day maintenance; running over 70 ESX Hosts and 1000 Virtual Machines.

Performed custom reimages of computers from Windows XP to Windows 7 using SCCM build tool, executed Win 7 command prompts to backup, retrieve and restore data, and update group policy so as to ensure uncompromised asset utility

Manage the automation and configuration management of virtualization resources

Perform software and hardware upgrades & patching during and after hours

Provision, manage and upgrade of guest VMs and templates during and after hours

Troubleshooting VMware issues, monitoring & root cause analysis during and after hours

Troubleshot unsupported software(Java and dot net based), performed installations and configurations through collaborating with external vendors and internal teams to provide sustainable operational support for onsite hardware and software infrastructure to over 3000 end-users

Managed project reports and communications by analysing and comparing system performance with set standards through conducting inspections to ensure smooth functioning of the technical framework, installed systems and devices

Remotely diagnosed, troubleshoot and recommended fixes on affected systems in addition to automating software application installs for local and remote users

Environment: Windows 2008/2012, Service Now for ticketing, Solar wind for monitoring

Tools: Bigfix, Service now, VMware Converter, vcenter, SCCM, Solar winds

Tata Consultancy Services

New Delhi, India/San Francisco CA

Jul 2008 – April 2012

Windows Server Administrator, Desktop Management & Application Support

Description

This is a support project. We are maintaining the entire AD, Patching, desktop support, application support & VMware for IT infrastructure across the globe.

Responsibilities

Day to day windows server activity.

Build Virtual servers as request.

Manage Snapshot for production servers

Manage offshore team and make sure they understand the process correctly.

Creating templates as per various business requirements.

Coordinating with various vendors for hardware related issues.

Handled escalation calls.

Managing and troubleshooting AD users login problems.

Analysis current infrastructure and propose hardware upgrade to client.

Planning of patching windows and make sure got right approval from server owner.

Plan properly, co-ordinate with onsite team to decommission server on time.

Desktop support EUC admin.

Environment: Windows 2008, 2003, 2000, WebEx, Support Now

Feb 2008 - Jun 2008

HCL

New Delhi, India/Memphis, TN

Windows Server Administrator and Desktop support (EUC)

Description

This is a support project. We are maintaining the entire AD & Exchange part of IT infrastructure across the globe remotely. We are also responsible for VMWare, Citrix, and Backup.

Responsibilities

Windows Administration:

Installing and Managing Virtual Centre 5.0

Configuring and Maintaining IBM Blade Centre Advanced Management Module (AMM)

Updating Firmware on Blades and AMM as required.

Managed access control delegation of VMs using Virtual Centre.

Build VM servers

Clone servers as per requirement.

Managing Snapshots in the environment.

Install and configure the hardware agents on the ESX servers for Hardware monitoring and alerts

Monitored Hardware console for any hardware issues.

Created Root Cause Analysis (RCA) for any server outages and server problems.

Creating templates as per various business requirements.

Performed custom reimages of computers from Windows XP to Windows 7 using SCCM build tool, executed Win 7 command prompts to backup, retrieve and restore data, and update group policy so as to ensure uncompromised asset utility

Desktop Support.

Adding new user and assigning permission and shared resources rights.

Managing and troubleshooting AD users login problems.

Enabling server security and system policy.

Monitoring antivirus updates.

Configuring and managing file and Print services.

Schedule reboot of file, domino, web & apps servers.

Maintaining Windows Servers 2008/2003/2000 and upgrading as required.

Managing the servers located in different region of the globe. The Major domains supported are Europe, Americas and Asia Pacific regions.

Built window servers remotely by connecting through RSA.

Provided administration access to user and domain groups based on the request from the application owner to Guest OS.

Maintaining user’s desktop data backups using DLO.

Configuring Backups on Servers and File Servers.

Restoring the data as per requirement.

Monitored ticket system for any incident ticket, responded and worked on resolving the ticket within SLA metrics

Centralized user account creation, enterprise activation of devices and deletion of user account on Blackberry Server.

Providing 3rd line support for all handheld issues through Blackberry Desktop Manager.

Environment: Windows 2008, 2003, 2000, XP, Vista, Windows 7, DLO, Varonis, Backup EXEC, VNC, VMware, Citrix

Patni Computers

New Delhi, India/Greensboro, NC

Sep 2007 - Jan 2008

Technical Support Engineer

Description

This is a support project. We are maintaining the entire AD, Patching & VMware of IT infrastructure across the globe.

Responsibilities

Day to day windows server activity.

Build Virtual servers as request.

Manage Snapshot for production servers

Manage offshore team and make sure they understand the process correctly.

Creating templates as per various business requirements.

Coordinating with various vendors for hardware related issues.

Handled escalation calls.

Managing and troubleshooting AD users login problems.

Analysis current infrastructure and propose hardware upgrade to client.

Planning of patching windows and make sure got right approval from server owner.

Plan properly, co-ordinate with onsite team to decommission server on time.

Environment: Windows 2003, 2000, WebEx, Remedy

IBM Australia(Bharati Teletech)

New Delhi India Nov 2006 - Aug 2007

Technical Support Engineer

Description

This is a support project. We are maintaining the entire AD, Patching & VMware of IT infrastructure across the globe.

Responsibilities

Day to day windows server activity.

Build Virtual servers as request.

Manage Snapshot for production servers

Manage offshore team and make sure they understand the process correctly.

Creating templates as per various business requirements.

Coordinating with various vendors for hardware related issues.

Handled escalation calls.

Managing and troubleshooting AD users login problems.

Analysis current infrastructure and propose hardware upgrade to client.

Planning of patching windows and make sure got right approval from server owner.

Plan properly, co-ordinate with onsite team to decommission server on time.

Environment: Windows 2003, 2000, WebEx, Remedy

Education:

Bachelor of Engineering in Electronics & telecom from BPUT Rourkela, India 2005

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