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Customer Service Representative

Florence, SC
September 18, 2017

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**** *** ******* *******, *******, SC 29581

Phone Cell: 843-***-**** E-mail:


Self-starting and quick-learner office professional with the proven ability to drive organizational objectives, is fully prepared to continue career via Customer Service/Supervisor

Utilize superior customer service and interpersonal skills to ensure optimal quality and efficiency.

Well-versed in: EDI, ASN, Container Management, Shipping, SMART Chrysler System, MASS, UPS, FEDEX, QAD, KRONOS, ERP Bridge, Custom Match (Olsten System), AS400, Quick Books, Rightnet Works

Computer Proficiencies: Data entry, Microsoft Office Suite (Word, Excel, Outlook, Access and PowerPoint) and various company-specific programs.


Ultimate Medical Academy

Medical Billing & Coding Diploma 2015

- Earned High Academic Honors Recognition / Dean’s List

Certificates of Completion: CMS 1500; Medicare Fraud and Abuse Prevention, Detection and Reporting; World of Medicare and Uniform Billing (UB)-4

Insurance Billing: Strong knowledge of medical administrative procedures, including billing, record-keeping, and processing insurance claims. Able to properly utilize ICD9CM, ICD-10 CM, CPT4 and HCPCS codes as well as CMS 1500 and CM 1450 (UB-04) forms to report claims.

Medical Coding: Proven ability to assign appropriate codes to patient systems, diagnosis, operations, and treatments to process reimbursements. Additional skills include: Monitoring and auditing documents required for data entry.

Computer & Administrative Skills: Microsoft Office; Greenway PrimeSuite EMR; general office duties; data entry and retrieval.

Analysis/Assessment: Able to synthesize complex or diverse information; collect and research data; research and find relevant information and identify key issues and relationships from a base of information.


United Laser - Florence, SC 2016 – Present

Customer Care / AP & AR

• Key in orders

• Invoice orders

• Answer Customer’s Questions

• Receive checks into system

• Pay Bills for Company

• Help in Service Department when needed

• Mail / Email invoices to all Customers

• Daily Tracking

• Enter Vendor Bills in QuickBooks

AVA Services – Florence, SC 2015-2016

Human Resources Representative (Onsite Supervisor for Temps at SOPAKCO Processing & Assembly)

Serves as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related issues.

Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

Play central role in hiring/firing process, while overseeing Worker’s Compensation cases and maintaining the effective flow of key information across all company levels.

Train new employees on Blood borne Pathogens, Employee Hygiene, General Hazard Communications, HACCP, Food Security Defense, Food Allergens, GMP, SQF, Lockout/Tag out, & Forklift

Enter Employee’s (Temps) time in system called KRONOS daily

Key orders in Custom Match when client needs Temps

Call potential candidates to fill orders for Clients

AVM Industries – Marion, SC 1994-2014

Customer Service Representative/Production Supervisor

Oversaw personnel efforts within assembly line setting, ensuring strict adherence to organizational policies/procedures.

Utilized outstanding oral, written and interpersonal communication skills to ensure staff members were aware of expectations.

Promoted daily company efficiency by maintaining productivity goals.

Approve time for the production line

Customer Service to over 50 major businesses (i.e. AutoZone, Advance, CARQUEST, BALKAMP, etc

Made sure shipments were made on time

Managed warehouse

Keyed in orders

Provide excellent Customer Service skills to all my customers

I worked every day, When I got home I would log into my laptop and would print orders out for the production floor so that they could pull and pack the orders for the next day. I would do this every weekend as well.

Maintain accuracy and timeliness of order processing for each production day, including the download and processing of orders.

Keyed in Purchase orders in system / Email, Fax, or mail acknowledgements of all parts ordered

Request Quotes for new part numbers, put them in system, and sent samples to customers when requested

Updated Customer Part # and cross-references in system

Work with Production to make sure the correct product was ran to meet customer orders/demands

Receive on-line orders from sales admin and provide order confirmation to sales team for approval

Establish daily/weekly production schedules to meet customer dates

Monitor daily line performance and update production team on the need to adjust work schedule as needed to ensure schedule attainment

Attend daily production meetings

Communicate production constraints to production

Arrange shipments and prepare correct documentation for that shipment

Troubleshoot systems and process issues to maintain schedule timelines

Ability to balance multiple demands and to multi task

Certified Forklift Driver

Did AutoZone ordering using VMI on Tuesdays

Attend weekly conference calls with Advance Auto & AutoZone

Crossed trained to help other Customer Service in department in case they were out or on vacation

Worked with materials group to determine necessary parts required to meet the production schedule

Did cycle counts and received packing slips into the system

Update and maintain excel spreadsheets

Forecasting, inventory control, transfers & adjustments, and shipping and receiving

Establish re-order points & safety stock, compile ramp ups & build outs for assigned parts & monitor schedules to ensure target is met


• I enjoy spending time with my family and friends. I am a gifted Customer Service Representative and a Production Supervisor with a huge experience in problem solving, handling customer complaints, building relationships with customers to positively present the company and encourage the return of business. Highly self-motivated individual and relentless worker with a documented history of completing projects on time and within budget. A strategic thinker and a great team player. Experienced in fast paced environments, communicating ideas between people, strong customer service skills and meeting deadlines. Detail minded with intense organizational and follow through skills. I am a devoted and highly skilled business professional with a versatile administrative support skill set and will be an asset to your firm.


Betty Dix Marilyn Mclellan Robin Elliott

Supervisor SOPAKCO Customer Service AVM Purchasing AVM

Mullins, SC 29574 Marion, SC 29571 Marion, SC 29571

843-***-**** 843-***-**** 843-***-****

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