CHARLENE STONE
**** *** ******* *******, *******, SC 29581
Phone Cell: 843-***-**** E-mail: ac2cy0@r.postjobfree.com
PROFESSIONAL PROFILE
Self-starting and quick-learner office professional with the proven ability to drive organizational objectives, is fully prepared to continue career via Customer Service/Supervisor
Utilize superior customer service and interpersonal skills to ensure optimal quality and efficiency.
Well-versed in: EDI, ASN, Container Management, Shipping, SMART Chrysler System, MASS, UPS, FEDEX, QAD, KRONOS, ERP Bridge, Custom Match (Olsten System), AS400, Quick Books, Rightnet Works
Computer Proficiencies: Data entry, Microsoft Office Suite (Word, Excel, Outlook, Access and PowerPoint) and various company-specific programs.
EDUCATION SUMMARY / MEDICAL BILLING & CODING SKILLS
Ultimate Medical Academy
Medical Billing & Coding Diploma 2015
- Earned High Academic Honors Recognition / Dean’s List
Certificates of Completion: CMS 1500; Medicare Fraud and Abuse Prevention, Detection and Reporting; World of Medicare and Uniform Billing (UB)-4
Insurance Billing: Strong knowledge of medical administrative procedures, including billing, record-keeping, and processing insurance claims. Able to properly utilize ICD9CM, ICD-10 CM, CPT4 and HCPCS codes as well as CMS 1500 and CM 1450 (UB-04) forms to report claims.
Medical Coding: Proven ability to assign appropriate codes to patient systems, diagnosis, operations, and treatments to process reimbursements. Additional skills include: Monitoring and auditing documents required for data entry.
Computer & Administrative Skills: Microsoft Office; Greenway PrimeSuite EMR; general office duties; data entry and retrieval.
Analysis/Assessment: Able to synthesize complex or diverse information; collect and research data; research and find relevant information and identify key issues and relationships from a base of information.
WORK HISTORY
United Laser - Florence, SC 2016 – Present
Customer Care / AP & AR
• Key in orders
• Invoice orders
• Answer Customer’s Questions
• Receive checks into system
• Pay Bills for Company
• Help in Service Department when needed
• Mail / Email invoices to all Customers
• Daily Tracking
• Enter Vendor Bills in QuickBooks
AVA Services – Florence, SC 2015-2016
Human Resources Representative (Onsite Supervisor for Temps at SOPAKCO Processing & Assembly)
Serves as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related issues.
Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Play central role in hiring/firing process, while overseeing Worker’s Compensation cases and maintaining the effective flow of key information across all company levels.
Train new employees on Blood borne Pathogens, Employee Hygiene, General Hazard Communications, HACCP, Food Security Defense, Food Allergens, GMP, SQF, Lockout/Tag out, & Forklift
Enter Employee’s (Temps) time in system called KRONOS daily
Key orders in Custom Match when client needs Temps
Call potential candidates to fill orders for Clients
AVM Industries – Marion, SC 1994-2014
Customer Service Representative/Production Supervisor
Oversaw personnel efforts within assembly line setting, ensuring strict adherence to organizational policies/procedures.
Utilized outstanding oral, written and interpersonal communication skills to ensure staff members were aware of expectations.
Promoted daily company efficiency by maintaining productivity goals.
Approve time for the production line
Customer Service to over 50 major businesses (i.e. AutoZone, Advance, CARQUEST, BALKAMP, etc
Made sure shipments were made on time
Managed warehouse
Keyed in orders
Provide excellent Customer Service skills to all my customers
I worked every day, When I got home I would log into my laptop and would print orders out for the production floor so that they could pull and pack the orders for the next day. I would do this every weekend as well.
Maintain accuracy and timeliness of order processing for each production day, including the download and processing of orders.
Keyed in Purchase orders in system / Email, Fax, or mail acknowledgements of all parts ordered
Request Quotes for new part numbers, put them in system, and sent samples to customers when requested
Updated Customer Part # and cross-references in system
Work with Production to make sure the correct product was ran to meet customer orders/demands
Receive on-line orders from sales admin and provide order confirmation to sales team for approval
Establish daily/weekly production schedules to meet customer dates
Monitor daily line performance and update production team on the need to adjust work schedule as needed to ensure schedule attainment
Attend daily production meetings
Communicate production constraints to production
Arrange shipments and prepare correct documentation for that shipment
Troubleshoot systems and process issues to maintain schedule timelines
Ability to balance multiple demands and to multi task
Certified Forklift Driver
Did AutoZone ordering using VMI on Tuesdays
Attend weekly conference calls with Advance Auto & AutoZone
Crossed trained to help other Customer Service in department in case they were out or on vacation
Worked with materials group to determine necessary parts required to meet the production schedule
Did cycle counts and received packing slips into the system
Update and maintain excel spreadsheets
Forecasting, inventory control, transfers & adjustments, and shipping and receiving
Establish re-order points & safety stock, compile ramp ups & build outs for assigned parts & monitor schedules to ensure target is met
INTERESTS
• I enjoy spending time with my family and friends. I am a gifted Customer Service Representative and a Production Supervisor with a huge experience in problem solving, handling customer complaints, building relationships with customers to positively present the company and encourage the return of business. Highly self-motivated individual and relentless worker with a documented history of completing projects on time and within budget. A strategic thinker and a great team player. Experienced in fast paced environments, communicating ideas between people, strong customer service skills and meeting deadlines. Detail minded with intense organizational and follow through skills. I am a devoted and highly skilled business professional with a versatile administrative support skill set and will be an asset to your firm.
References:
Betty Dix Marilyn Mclellan Robin Elliott
Supervisor SOPAKCO Customer Service AVM Purchasing AVM
Mullins, SC 29574 Marion, SC 29571 Marion, SC 29571
843-***-**** 843-***-**** 843-***-****
ac2cy0@r.postjobfree.com ac2cy0@r.postjobfree.com ac2cy0@r.postjobfree.com