BRADLEY FLOYD

*** ****** **** ****, ******, GA, 31705 229-***-**** ac2cwn@r.postjobfree.com

SUMMARY

Dynamic customer solutions and solutions trainer with experience in business to business sales and e-commerce. I am able to recognize customer personality types to find the best approach in conducting business and building lasting relationships. I have worked in various settings including big box retail, small office, and ACD/call centers. I am proud to say that I have a total of 8 years of customer service experience.

HIGHLIGHTS AND SKILLS

Business analysis Critical Thinking

Customer profile analysis Conflict Resolution

QA in customer interaction Excellent use of the Yoruba Language

Problem solving Proficient in Microsoft Office

Exceptional time management skills

EXPERIENCE

April 2016 to August 2017

October 2009 to August 2015

Training Specialist WebstaurantStore

Used metrics to determine the department and individual goals and performances.

Provided strategic thinking about the direction of the customer service department.

Organized community service events and led professional development trainings.

Coached and conducted QA for veteran reps and new hires. (8 direct reports)

Handled escalated and supervisor calls, chats, and emails.

Customer Service Specialist/Loss Prevention Specialist JCPenney

Adjusted and promoted customer flow and foot traffic.

Sought out customers to enhance their shopping experience

Replenished and restocked the store

EDUCATION

2010 to 2015

Bachelor of Science in Business Management, Albany State University (Albany, GA)