Customer Service, Technical Support, Mobile Phone Repair

*******@*****.*** (***) - *** - **** WWW.LINKEDIN.COM/IN/JAHMAL-

SIMMS-52194B38

OBJECTIVE

To obtain a position that will utilize my

I.T. and business background along

with my strong customer service and

organizational skills.

SKILLS

Languages/Software: Microsoft Office

Suite, Java, HTML, CSS, PHP, XML,

Python, Adobe Dreamweaver, MySQL,

jQuery, JavaScript, SSH, Premier Pro,

After Effects, Final Cut Pro, Photoshop,

Audacity, Fruity Loops Studio, Contivio

Operating Systems: Windows XP,

Windows Vista, Windows 7-10, iOS 5-

10, Mac OS X Sierra

EXPERIENCE

Mobile Device Tech • Simms E-Repairs • Albany, NY • 01/12 – Present

• Assess status of damaged phones.

• Estimate cost of repair solutions and provide repair options.

• Perform repair on mobile devices with a money back guarantee. Inbound Sales Rep • Time Warner Cable • Albany, NY • 07/15

• Enhanced the customers’ experience by speaking with current and potential clients via VoIP to provide information about products, current services, enter orders, transfer services or escalate complaints.

• Navigated various databases and applications to efficiently capture, maintain and retrieve records of customer transactions, inquiries, complaints, and/or comments.

Tech Support Agent • Quirky • Schenectady, NY • 01/15 – 06/15

• Provided troubleshooting solutions for consumers’ products and routers via VoIP and email.

• Managed a case ticketing system (Netsuite) to track customer calls and issues.

Vista/ PCC Coordinator • Siena College/Albany Public Library • Albany, NY • 12/13-12/14

• Assisted the Albany community providing digital literacy with training manuals and various programs to navigate current technology.

• Maintained inventory & hardware in the Public Computing Center.

• Scheduled interns on a weekly basis to facilitate the Public Computing Center.

EDUCATION

Bachelor of Science • May 2013 • University at Albany Major: Information Sciences

Minors: Business & Computer Science

JAHMAL SIMMS

84 MORRIS ST. APT. A ALBANY, NY 12208

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