Operations Manager

MICHELLE RODRIGUEZ

**** ***** ***** ******, ****** CITY, MO 64119

C: 816-***-**** ac2cvn@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly effective management professional emphasizing innovation and creativity in solvingcomplex problems. Energetic and results-focused with success in developing and leading diverseteams to achieve outstanding results.

SKILLS

Process improvement Project managementStrategic planning Recruitment and talent developmentVendor sourcing and negotiations Customer relationsMulti-operations management Project controlsMethodologies and deployment Quality controlPersonnel management Logistics managementNew product introductions Inventory controlMulti-site operations expert Customer-orientedTalented multi-tasker Flexible thinker

WORK HISTORY

BMC MATTRESSOffice Operations Manager Kansas City, KS September 2016 - September 2017

Established project control procedures such as project forecasts and cash flow projections.Established and maintained multiple vendor partnerships.Established operational objectives and work plans and delegated assignments to subordinate managers.Initiated rollout of new enterprise software solution for sales reporting.Trained, coached and mentored staff to ensure smooth adoption of new program.Developed and rolled out new policies.Defined clear targets and objectives and communicated them to other team members.Coordinated design meetings and decisions across 5 internal departments and teams.Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planningsessions.Assessed vendor products and maintained positive vendor relations.

BMC MATTRESS

Store Manager Kansas City, KS January 2014 - September 2016

Interviewed job candidates and made staffing decisions.Counted cash drawers and made bank deposits.Assigned employees to specific duties to best meet the needs of the store.Reordered inventory when it dropped below predetermined levels.Instructed staff on appropriately handling difficult and complicated sales.Hired, trained and evaluated personnel in sales and marketing.Examined merchandise to verify that it was correctly priced and displayed.Planned budgets and authorized payments and merchandise returns.Scheduled and led weekly store meetings for all employees.Increased profits through effective sales training and troubleshooting profit loss areas.Completed profit and loss performance reports.Trained and developed new associates on POS system and key sales tactics.Implemented a new ordering process and identified poor work habits to improve process effectiveness.Generated repeat business through exceptional customer service.Increased sales volume by 20% in less than 6 months.Conducted store inventories once per month.

JESSE JAMES SALESOffice Manager Kansas City, MO February 2012 - January 2014

Prepared program operating budgets, budget reports and other financial performance reports.Developed metrics and measured success in order to further penetrate the marketplace.Analyzed key aspects of the business to evaluate the factors driving results and summarized results intopresentations.Maintained up-to-date account distribution information.

AVONDALE BOTTLE SHOPGeneral Manager Avondale, MO March 2000 - August 2005

Reduced and controlled company expenses by implementing new budgets and spending policies.Reduced and controlled company expenses by detailed control of inventory resources.Prepared program operating budgets, budget reports and other financial performance reports.Drove the short-term and advanced promotional planning processes.Developed metrics and measured success in order to further penetrate the marketplace.Analyzed key aspects of the business to evaluate the factors driving results and summarized results intopresentations.Analyzed contract performance for bids, budgets and forecasts.Maintained up-to-date account distribution information.

EDUCATION

HIGH SCHOOL DIPLOMAClover Park High School

Lakewood, WA. 1993

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