MICHELLE HANKINS

**** *. ****** ****, ************, IN 47331

Cell: 317-***-**** - ac2cvk@r.postjobfree.com

SUMMARY

Dedicated Executive Assistant with 19 years of experience combining management,

loyalty, and customer service expertise in the professional business environment. Highly

organized, common sense & detail-oriented leader and team player that delivers high

quality work on a timely basis. Looking for a challenging position in a strong company

that I can utilize my skills and expand my horizons.

SKILLS

Professional phone etiquette Meticulous Attention To Detail

Excellent communication skills Office Management Skills

Database management Well-Spoken Time Management

Articulate and well-spoken Strong Problem Solver

Accurate and detailed Data Entry

Excellent planner and coordinator Office Suite Knowledge

Works well under pressure Business Administration

Multi-line phone proficiency Administrative Assistant

Critical thinker Customer service-oriented

Filing and data archiving Microsoft Office Proficiency

Self Motivated Quick Learner

WORK HISTORY

10/1998 to Current Executive Assistant

Heritage Advisory Group – Indianapolis, Indiana, United States

Created expense reports, commission statements, and general reports.

Developed and maintained an alert system for upcoming deadlines on incoming

requests and events.

Ordered background and credit reports on new hires.

Emailed links to new hires to complete career candidate tests.

Greeted visitors entering the office, determined the nature and purpose of visit and

directed them to the appropriate destination.

Developed and maintained an internal client filing system.

Microsoft Office Proficiency

Customer Service

Excellent Communication Skills

Administrative Assistant

Proper Phone Etiquette

Answered and managed incoming and outgoing calls while recording accurate

messages.

Office Manager

Daily Office Operations

Outgoing Correspondence

Incoming Mail

Excellent Time Management

Business Administration

Human Resources

Data Entry

Strong Problem Solver

Superior Communication Skills

Office Management Skills

Managed Office Supplies

Meticulous Attention to Detail

06/1996 to 10/1998 Opening Manager

Burger King – Columbus, Indiana, United States

Opening Manager

Operated a cash register for cash

Stocked and replenished merchandise according to store merchandising layouts.

Cleaned and organized the store, including the checkout desk and displays.

Trained new sales associates.

Completed all point of sale opening and closing procedures, including counting the

contents of the cash register.

Team Player

01/1995 to 06/1996 Secretarial Assistant

Rubeco, Inc. – Milroy, IN

Answered and managed incoming and outgoing calls while recording accurate

messages.

Opened and properly distributed incoming mail.

Maintained a clean reception area, including lounge and associated areas.

Customer Service

Microsoft Office Proficiency

Receptionist Area

Dedicated Team Player

Greeting Visitors

Professional Phone Etiquette

Communication Skills

Filing

EDUCATION

Bachelor of Science: Business Administration

Indiana University - Richmond, IN

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