Gregory M. Urbanowski

**** ****** **** *****, *******, FL 33596

C: 732-***-****

ac2cty@r.postjobfree.com

I am a highly enthusiastic, responsible team player and skilled service technician who manages all vendors on site. I take pride and ownership in my work and believe in getting it right the first time! I am a professional with 11+ years of ATM installation experience, 16 years experience in the IT Industry, Security System/CCTV Installation experience and 18 years experience in the construction industry; I continue to remain on the forefront of industrial and domestic technology.

I am in search of a challenging position where I may put my expertise to great use.

RELATIVE EXPERIENCE

Mechanical: Site survey / Evaluation / Preparation

Completion Photos and Documentation

Construction hand-tools/instruments (saws, grinders, welders)

Material fabrication (use of adhesives and lubricants)

Computer/Networking: Install/Configure Operating Systems, applications, firewalls and antivirus

Troubleshoot/Debug hardware/software user issues

Design, implement and maintain wired and wireless networks

(Physical cabling, install of routers, hubs and switches)

On-site user training and support

Software/OS: Windows 98/Vista/XP/7, MS Office Suite (2007, 2010), TCP/IP, IPX/SPX, NetBEUI

EDUCATION/CERTIFICATION

Anthem Institute (aka The Chubb Institute) North Brunswick, NJ

Diploma, CTS (Computer Technical Support) January 2002

Bachelor of Computer Science Chubb Institute North Brunswick NJ

September 2004

NCR CE Certified Peachtree, GA

September 2013

A+ Certified Technician

MCP Certification – Windows 2000 Pro

Forklift Operator Certification

G. Urbanowski

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PROFESSIONAL EXPERIENCE

Dell, Inc. Brandon, FL

Client Field Technician Services Sr. Associate December 2014 - Present

Client: Coca-Cola IT/Help Desk Environment

Respond to customer technical problems/issues related to various OEM hardware and software platforms. Triage up to 100+ support related inquiries from customers daily.

Log and track calls using ticketing system and maintain history of problem/resolution in system and documents to a common source like SharePoint to assist others in identifying repeat issues.

Directly assist customers (remotely and on-site) to diagnose problems and provide resolutions for technical issues.

Utilize troubleshooting techniques and tools to identify products that are defective and follows guidelines to issue service in the most effective and efficient manner.

Install OS and software applications; Perform PC/laptop and peripheral moves and installations.

Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.

Collaborate with managers and IT team to determine focus areas for technical improvements.

Establish/maintain relationships with other IT groups that impact delivery of technical support participating in technical consultations/discussions and training.

FORENSIC TECHNOLOGY INC. Largo, FL

IT Field Technician July 2014 – November 2014

Responsible for the performance of a variety of technical services at the customer/user site to include installation, upgrade and maintenance of forensic ballistics equipment.

Utilize mechanical and electrical precision measuring tools (digital multi-meter, amp meter) to diagnose and solve client issues.

Use schematic diagrams and instructions to troubleshoot, replace and test electrical mechanical line replacement components.

Establish and maintain a professional relationship with all customer/user sites.

RMC ATM Solutions Lakewood, NJ (Corporate Offices)

ATM Installation/Network Technician August 2013 – July 2014

Lead Technician for NCR Partner.

Responsible for ATM staging including full software uploads/Perform new ATM installations.

Perform 1st and 2nd line mechanical and electronic repairs on various ATM models.

Read and interpret drawings and schematics.

Run diagnostics on ATMs and perform preventative maintenance when applicable.

Troubleshoot and interpret ATM error codes and develop solutions for proper performance.

(Successfully utilize all testing equipment)

Continually communicate with bank/client/subcontractor to report and solve ATM issues.

G. Urbanowski

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PROFESSIONAL EXPERIENCE (continued)

Golden Eagle Equipment, Inc. Fontana, CA (Corporate Offices)

ATM Installation/Network Technician August 2004 – August 2013

Field Implementation Manager (Northeast U.S.-Based out of NJ)

Responsible for the installation and programming of Automated Teller Machines (ATM) throughout U.S.

Connect all machines online to main servers of financial institutions (i.e. Bank of America, Chase, PNC).

Use heavy equipment (forklifts, etc.) as needed for successful job completion (to include wall build-outs and building expansions).

Evaluate, solve and report situations in field to expedite and ensure highest quality work.

Sustain vital link between sales force, management team and customers to ensure productivity is delivered to meet project goals.

Ability to work independently maintaining a flexible work schedule (to include nights/weekends/holidays) to monitor and upkeep of programmed machines.

Perform completion tasks such as photography and punch/checklist to ensure project success.

Hesstech, LLC Edison, New Jersey

Supervisor of Diagnostic Technical Team July 2001 – August 2004

Direct supervisor of IT staff (7+ employees) and operations of incoming audit and diagnostic areas.

Plan and assign work, train employees, and authorize hiring, termination, discipline and performance reviews.

Oversee technical team to assist with e-commerce and bulk sales by prioritizing and evaluating repairs and upgrades.

Implement methods for improving and maintaining production, equipment, processes, and operating conditions.

Aid in the design and debugging of new database software.

Assist network administrator with daily activities (install & configure OS, maintenance of network PC’s).

Utilize PC diagnostic software (such as PC-Check, Wipe Drive, Tuff test, and Check-it) to certify deployment of PC’s and servers.

Dave Jackson Homes, Inc. Mendham, New Jersey

Supervisor/Technical Support June 1986 – July 2001

Assisted in troubleshooting of both hardware and software issues for IBM PC’s as well as PC repair and replacement.

Installed/set up PC’s including all Hardware & Software and configurations.

Provided desktop support to users for Windows platform including Windows 95/98.

Initiated software upgrades on employee Desktops and Laptops.

Trained users on desktop applications in networked environment.

Responsible for recruitment of new employees.

Supervised 5+ employees and instructed use of heavy equipment.

ACCREDITATIONS/HONORS

The Chubb Institute North Brunswick, New Jersey

Technical Support October 2001 – January 2002

Selected to teach Microsoft DOS to students in a classroom setting.

Chosen by professor to configure and network classroom PC’s to include DOS, Windows (NT, 2000, XP).

Responsible for Hardware troubleshooting and maintenance.

Miscellaneous

Owner/operator of Photography and Digital Service studio (including archiving and backups of digital imagery)

Possess strong customer service skills, which include: Effective oral and written communications and interpersonal skills.

Possess 16 years of construction and heavy equipment operation experience (1986-2000)

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