**** ******** ** *******, ** *****

PH 832-***-****

ac2ctr@r.postjobfree.com

CASSANDRA D. SKINNER

Introduction

Independent and self-motivated Customer Service/Executive Administrator with 13 years of experience reporting to C-level executives. My experience in various nonprofits and Customer Service oriented entities such as, Memorial City Mall, William P. Towers, and World Youth Foundation, We See Abilities, and Macys Miracles (just to name a few), has provided me the ability to develop and maintain creative strategies, team building, and administrative processes that reduce redundancy, improve accuracy & efficiency to achieve organizational objectives.

Qualifications Summary

Exemplifies top of the line customer service and support, while keeping customers’ needs a priority.

Demonstrated capacity to provide comprehensive support for executive level staff, excel at scheduling meetings, coordinating travel & managing essential tasks.

Highly focused & results oriented in supporting complex deadline driven operations, able to identify goals, priorities & resolve issues in initial stages.

Proven track record of accurately completing research, reporting, and marketing support activities within demanding timeframes.

Cross functional experience coordinating, planning & supporting daily operational functions.

WORK OF EXPERIENCE

2011-Current

General Manager/Partner Chymistry Bar and Lounge

Maintain all permitting and regulatory standards concerning TABC, Heath Dept, and The City of Houston

Responsible for all employee hiring, retention, licensing, and career development

Managed all Corporate Brand Promotions, such as individual spirits brand managers, National delegations, and Supply Chains

Developed various fundraising events supporting the surrounding community

Managed all events from catering to decor

2007-2011

Regional Concierge Manager, Corporate Concierge, Houston, TX

Assisted with developing PowerPoint presentations, and spreadsheets

Managed details for regular leadership team meetings

Facilitated and coordinated communications and administrative procedures for retail stores as directed by front office

Provided exceptional customer service to guest and tenants receiving employee of the month for 2 consecutive periods

Supported projects as needed for the senior executives

Developed new print, electronic, and face-to-face employee communications

Provided administrative support for management team members & employees

Provided training to new employees on company policies & procedures, and created incentive and bonus opportunities

Maintained a 6% staff turnover rate 5yrs consecutively

Acted as liaison between front office and stores

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2005-2007

Executive Administrator, Esquire Title, Houston, TX

Served as a consultant to Project Managers for communication planning needs

Developed content and facilitated orientation sessions

Developed agendas and meeting materials

Facilitated Network Meetings

Acted as liaison between operating companies,

Attended all Project team meetings

Remained compliant with company guidelines pertaining to dissemination of proprietary information

VOLUNTEER

2007- present Board Member World Youth Foundation

2014 –present Network Facilitator RBRW.ORG

2014 –present Board Member Real Beauty Real Women Give Back

2015 – present Vice Pres Board Gibson Lupus Resource Center

EDUCATION

1992 San Diego State University San Diego, CA

Education Major

2000 University Cal State Riverside Riverside, CA Grant Writing and Estate Planning

1989 - 1991 Samuel FB Morse High School San Diego, CA

Diploma

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