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Customer Service Manager

Location:
Wyalusing, PA, 18853
Posted:
September 18, 2017

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Resume:

Kelly Jo Bennett

**** ***** ****** **. *********, PA 18853 607-***-**** ac2csd@r.postjobfree.com

Professional Summary

Ambitious, detail-oriented and skilled in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments.

A leader who helps participants obtain the knowledge and skills they need to thrive in a fast-paced setting.

Skilled in delivering key points of information, and techniques to a diverse group of people.

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Education

REGENTS DIPLOMA 2008 TIOGA CENTRAL HIGH SCHOOL

Skipped the 11th Grade

Skills & Abilities

Meticulous attention to detail

Positive reinforcement

Interpersonal skills

Honest employee

Motivational techniques

Leadership experience

Decision-making ability

Clear communication skills

Organizational skills

Time management

Training solutions development

Experience

ARM BONER CARGILL SEPTEMBER 2015 - PRESENT

Maintained a safe working environment, OSHA Compliant

Clod Chain in Processing Department

Inspected and cleaned product preparation areas to ensure safe and sanitary product-handling practices

Cleaned and sterilized equipment

Consistently receive positive evaluations from new hires that I have been chosen to guide.

Monitored participant workflow and behaviors throughout the training process.

Extensively trained new and existing employees.

MANAGER OIP WYALUSING, PA DECEMBER 2012 – AUGUST 2013

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.

Correctly calculated inventory and ordered appropriate supplies.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Researched and resolved accounts payable discrepancies.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Provided excellent customer service

SHORT RIB BREAKDOWN CARGILL SEPTEMBER 2013 – MARCH 2014

Inspected and cleaned product preparation areas to ensure safe and sanitary product-handling practices

Trained new hires on proper use of equipment, product handling, and job duty requirements.

Rib line in processing department

Consistently receive positive evaluations from new hires that I have been chosen to guide.

Monitored participant workflow and behaviors throughout the training process.

Extensively trained new and existing employees.

CORPORATE EXECUTIVE SECRETARY/TREASURER TNT INC JUNE 2009 – APRIL 2011

S- Corp affiliated with ECommerce, 3 EBay stores (page two Google ranking), and digital drop shifting

Reconstructed accounting records from clients' checks and cash receipts.

Maintained physical and computer-based filing systems using Microsoft Professional Programs.

Tracked incoming and outgoing files and materials.

Created reports, correspondence and spreadsheets with Microsoft Office programs.

Followed-up with staff and customers regarding missing or needed information.

Delegated Staff

Fundamental office work

Upheld confidentiality of all information.

Trained junior staff on department procedures.

Supervised social media marketing strategies.

Reviewed customer feedback.

Sourced qualified vendors and negotiated contracts.

Consolidated financial data and materials for key leadership meetings.



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