STEVE REDDEN

**** ** *** *** *******, TX. *****

Phone 903-***-**** ac2cs0@r.postjobfree.com

Self-Driven Professional

Very Strong at managing multiple projects simultaneously.

Efficient, detail-oriented, highly organized

Strong analytical and problem-solving skills.

Effective in process implementation for cost savings ideas.

Proficient in, Microsoft Office, Excel, MS Project, PowerPoint,

Windows XP, Windows 7.

Full Project Lifecycle Management Business Analysis Requirements Gathering

Release Management QA Management Troubleshooting Process Design / Improvements Task Scheduling / Milestones Systems Analysis

VOIP/MPLS Implementation Network Solutions Application Roll-Outs/Upgrades

Troubleshooting Root Cause Analysis.

Authorized to work in the U.S.

PROFESSIONAL EXPERIENCE

IES Communications, Tempe, AZ. 2016 - Present

Leader in Network Infrastructure Services

Field Technician

Wells Fargo Account

Direct interface with branch /service managers to coordinate VOIP upgrades.

Perform site surveys to identify existing phone equipment and circuit delivery.

Installation of new phones with circuits and cisco router/switch interface.

Decommission and remove old PBX system after installation of VOIP system upgrade.

Facebook – Ft. Worth Data Center

All aspects of data center buildout, cable rack construction, Ethernet Cat6, Single and Multimode fiber installation

Termination of Cat6 Ethernet connections and terminated into patch panels

Testing/Repair of all Cat6 terminations with Fluke tester

Honda Cars of McKinney, McKinney, TX 2012-2016

All Automotive products

Service Advisor

Advise and consult customers of needed parts and service.

●Responsible for creating a positive customer experience and relationships at the point of sale.

●Identify customer automotive needs, coordinate installation with technicians.

●Prepare repair orders by describing symptoms, problems and causes.

●Planning and scheduling future repairs specific to individual automotive needs.

Hoyte Dodge, Sherman, TX 2012-2014

Dodge, Chrysler, Jeep Dealer.

Service Advisor

Advise and consult customers of needed parts and service.

●Responsible for creating a positive customer experience and relationships at the point of sale.

●Identify customer automotive needs, coordinate installation with technicians.

●Prepare repair orders by describing symptoms, problems and causes.

Mory Therapy LPC, Sherman, TX 2009-2012

Group and Family Therapy.

Case Coordinator

Coordinate and assist in office management requirements.

●Direct interface with Probation Officer pertaining to client progress.

●Participation in ongoing group therapy and education sessions.

●Manage the progress of individual client treatment plans.

SECURUS TECHNOLOGIES, Dallas, TX 2007-2010

Leading independent provider of call management systems, offender management systems, friend and family calling services; 550+ employees.

Project Manager / Systems Analysis

Responsible to oversee architecture, infrastructure, VOIP/MPLS implementation, application roll-outs, and deployment of Network/IT solutions. Develop project plans, devise strategies, prepare business cases, and assign tasks to 5 cross-functional team members across multiple IT and business departments. Establish and enforce timelines; gather requirements, and troubleshoot issues as they arise. Analyze and improve processes.

●Responsible for projects in South East Regions of the United States including Florida Department of Corrections comprised of 121 jail facilities and Wisconsin Department of Corrections comprised of 36 jail facilities

●Manage inmate phone system installations, upgrades and feature implementations in federal prison facilities under contract.

●Maintains an aggressive project schedule and designs project management timelines for internal and external customers.

●Accountable for high levels of quality outcomes in areas of Engineering, Installation Support and Project Budgets

SPRINT/NEXTEL, Sherman, TX 2004-2007

Leader in the wireless communications industry with over 48 million customer base.

Sales Associate

Prepared proposals for new local business acquisitions.

●Responsible for maintaining a positive customer experience and relationships at the point of sale

●Designated as the Subject Matter Expert (SME) for acquisition of local business opportunities.

●Hosted remote sales events and promotions

R&R SATELLITE, Pottsboro, TX 2001-2004

Satellite Dish Network Company

Vice President

Launched and grew initial business strategy, service offerings portfolio, and client base.

●Sales and Marketing Manager for new subscriber accounts

●Planned and conducted remote sales events and technology shows

●Responsible for diagnostics, installations and repairs of Dish Network, DirecTV and DirecWay internet service

NORTEL NETWORKS, Richardson, TX 1987-2001

Previously Northern Telecom

Telecommunication switching equipment provider

Systems Engineer (1999 – 2001)

Worked with customers (Bell Companies) to obtain switching configuration needs

●Responsible for conducting the ‘data capture’ process from customer engineers

●Ensured quality of switch configurations for the DMS 100 / 200 product base

●Planned and conducted the implementations of upgrades and initial switch installations post-engineered

Operations Supervisor (1997 – 1999)

Managed a team of installers for the North Texas Region

●Managed installations for onsite DMS 100/200 telephone switching systems for SBC.

●Responsible for the quality and efficiency outcomes of each installation project.

●Directed personnel evaluations of strengths and areas of growth aimed at planning for career development.

Hardware/Operational Analyst (1987 – 1997)

Performed diagnostics on DMS 100/200 switching equipment – Hardware and Software

●Responsible for the commissioning of DMS 100 / 200 switching equipment from start to finish.

●Accountable for corporate quality assurance specifications requiring 100% successful software and hardware functionality.

●Successfully completed the first ever NT40 to Supernode conversion for the company in Hays Kansas

EDUCATION

Grayson College Denison, Texas

Denison High School

TRAINING

400 hours of DMS technical and professional training with Nortel Networks including Basic installation, Hardware testing, Supernode conversion, and DMS translations

Outside Seminars Training:

Time Management, Business Writing, Dealing with Difficult People, People Mentoring

Volunteering

North Texas Youth Connection

Habitat for Humanity

Toys for Tots

Katy Whaley Benefit

References

•Dwight Toms Project Manager – Securus Technologies

Arlington, TX. 214-***-****

ac2cs0@r.postjobfree.com

•Daniel Little Project Manager – IES Communications

Phoenix, AZ. 520-***-****

ac2cs0@r.postjobfree.com

•Bill Mory Owner – Brief Therapy

Sherman, TX. 903-***-****

ac2cs0@r.postjobfree.com

•Don Hays BD Diagnostics

McKinney, TX. 972-***-****

ac2cs0@r.postjobfree.com

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