SUMMARY

Associates Degree in Business Administration. Considered to be a motivated, personable business professional who quickly and efficiently adds value to my employers’ business structure. Quickly masters new technology. Proven experience with handling sensitive records with confidentiality and a demonstrated history of producing accurate, timely reports meeting stringent guidelines. Known to be process-driven with a strong attention to detail. Highly adept at communicating with a diverse group and experienced with working with C-Level executives.

PROFICIENCIES

Thoroughly adept at planning and executing move shipments locally, nationally and internationally from initial contact to final delivery.

Collaboration across different departments to ensure successful project management, implementation and accurate documentation is achieved.

Subject matter expert regarding international shipping, concentrating on correct documentation.

Skilled 3rd party vendor sourcing, negotiations and vendor relationship management.

Highly effective in customer service with strong resolution skills.

Quickly identifies bottlenecks and streamlines processes for positive results.

Proficient in budgeting, tracking and expense.

Experienced at asset management and procurement.

Knowledgeable of common concepts, practices and procedures within the shipping industry.

Champion at multi-tasking, performing cross-functional duties and working in a team environment.

PROFESSIONAL EXPERIENCE

TWO MEN AND A TRUCK, Woodinville, WA USA Industry: Transportation Position: Logistics Manager Duration: 03/2016 – April 2017

Accomplishments: Successfully increased Sales and booking in both Local, Long Distance and International Relocations by generating repeat and referral business.

Successfully created a rapport with customers both on the phone as well as face-to-face consultations, determining whether there is an opportunity to engage in services.

Productively managed local, long-distance and International relocations from inception through delivery, maintaining customer contact throughout the project scope.

Research, investigation to customer complaints and concerns. Developed solutions to retain customer business thereby diffusing situations.

Within company guidelines, negotiated with customers and 3rd party vendors.

Quickly and efficiently responded to email and phone calls to ensure prompt service to the Customer and Vendors regarding service, product and accounts.

ACE MOVING & STORAGE, Tulsa, OK USA Industry: Transportation HHG Position: Logistics/Project Consultant Duration: 01/20013 – Current Accomplishments: Successfully increased Internet Sales and booking in both Local, Long Distance and International Relocations

Responsible for all Internet Leads, General Inquiries and bookings of various relocations.

Cross Border Relocation Specialist.

Daily documentation and reporting to CEO – David Howell c/o Ace Moving & Storage.

Training new hires.

Claims Administration.

PBS, Tulsa, OK USA Industry: Technical

Position: Office Manager Duration: 09/2007 – 04/2009 (Downsize)

Accomplishments: Designed and implemented strategic SOP thereby increasing productivity.

Assistant to the Vice President.

Created and maintained daily schedules, supervision and dispatch of 13 technicians.

Inventory control of all equipment and parts.

Successfully performed Inside sales.

Time (Project) tracking.

CRM Data Entry.

Customer service and resolution monitoring.

Payroll preparation for 3rd party administration.

New hire training

AMJ Campbell Van Lines Vancouver, BC CAN Industry: Transportation

Position: Executive Assistant Duration: 2002-2006

Served as Executive Assistant to CEO, Tom Finlay and Vice President, Allan Brown of Sales and Marketing.

Screen mail, inter-office correspondences, and performed basic filing & Administrative duties.

Calendar management, maintained meeting schedules, official appointments, and important contacts.

Insured required documents correctly reflecting prior and amended changes as approved.

Received and resolved issues affecting the department or projects pertaining to escalation of issues when deemed necessary.

Delegating assignments to others as required.

Monitored support personnel’s tasks and projects.

Design internal compliance processes and documentation, administration and insure adherence to processes in accordance with established guidelines.

Inside Sales -Maintain ongoing communications (written, verbal, email) with various departments and clientele, rating of shipments, bookings

Data entry, reporting, database management, draft correspondence and template design.

Bekins Moving & Storage Richmond, BC CAN Industry: Transportation

Position: Executive Assistant Duration: 2000-2002

Served as Executive Assistant to the Branch Manager.

Screened mail, inter-office correspondences, and performed basic filing.

Insure documents correctly reflect prior and amended changes as approved.

Monitoring support personnel’s tasks and projects.

Insure compliance with established policy and guidelines.

Maintained ongoing communications in Sales Department and Sales personne.

Liaison between the Head Office and various branches

Allied Pickford & MacCosham Van Lines

Richmond, BC CAN Industry: Distribution

Position: Claims Adjustor Duration: 1998-2000

Denies, settles, or authorizes payments to routine property/casualty claims based on coverage, appraisal, and verifiable damage.

Daily interactions and corresponding with claimants, witnesses, attorneys, etc. to gather important information to support contested claims in court.

Prepares reports of findings of an investigation.

Insure compliance with established company concepts, practices, and procedures.

Database management and reporting.

Attendance to weekly meetings.

EDUCATION/TRAINING:

Wings CNA & CMA Nursing School – Tulsa, OK.

Viscount Bennett Adult College - Entry level to University for completion of Math, English and History teacher certifications.

Career College - Business Administration, Time Management and General Accounting

Training of Canada Customs & U.S.A. paperwork moving internationally via United Van Lines and Atlas Van Lines

Forest Lawn High School – Completion of grade 12

SOFTWARE SKILLS:

Operating Systems

DOS, Windows XP, Vista, Windows 7

Microsoft Office Products

Word, Excel, PowerPoint, Outlook 2010

Miscellaneous Products

Ivan, IBS, Goldmine

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