Michael M. Guerrero

***** ****** ***** • Yorba Linda, CA 92886 • 626-***-**** • ac2ck1@r.postjobfree.com

Senior Management Professional

Committed to employee engagement by servant leadership, safety, optimizing business performance and organizational profitability.

SUMMARY OF QUALIFICATIONS

Results-driven, accomplished, and highly motivated operations professional with over 15 years of leadership experience. Areas of expertise include:

Operations / P&L Management Supply Chain / Logistics Business / Revenue Growth

Sourcing / Procurement Project Management Union Human Capital

Client / Vendor Relations Budgeting / Forecasting Facilities Management

Emotional Intelligence Process Improvements Regulatory Compliance

Analytical problem-solver, excellent communicator, and strong team player, able to establish trust, build rapport, and provide direction to team members to achieve outstanding results.

Technical skills: Microsoft Word, Excel, Outlook, Access, PowerPoint, Visio, Project; Adobe Suite.

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

FedEx Ground Home Delivery, Los Angeles, CA 2015-Present

Station Senior Manager, 2017- Present

Regional Senior Manager, Special Assignments 2015-2017

Instruct Quality Driven Management (QDM) Courses for Los Angeles & Southern California Districts.

Received FedEx Most prestigious global award FedEx QDM Cup 2017 for Optimizing Business Performance. The results were the following: Preventable Yard Accidents decreased by 45% year-over-year, Package Volume per switcher-hour increased by 20% and the Rialto Hub increased on-time service by 1.2%despite an 18% increase in volume along with Cost Annual Savings over $2.3m year-of-year.

Awarded Station of the Month two times & Station of the Year for FY17.

Received Bravo Zulu Award for having no Safety incidents for FY18 1st Quarter.

Oversee day to day operations to include dock, maintenance and administration departments.

Create, plan and execute business objects to meet company’s goals for the facilities.

Develop and manage the facility’s financial earning statement monthly for the fiscal year.

Deliver the Purple Promise through our customers and employees through servant leadership.

Apply Quality Driven Management within the organization and the staff.

Maintain and build a healthy and professional collaborative relationship with ISP’s in its model.

US Army National Guard, San Mateo, CA 2003-2014

Enlisted Specialist, Radiology Technician - Honorably Discharged

Complete diagnostic radiographic procedures in the radiology department of a 135-bed teaching hospital.

Perform ultrasounds, MRIs, CT scans, X-ray imaging, portable radiography and fluoroscopic procedures.

Interpret data and provide recommendations for optimal patient care.

Knowledgeable in radiology/hospital information systems including RMS, (scheduling/registration/admitting) and TDS Order Entry.

National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon, Combat Action Badge, Overseas Campaign Ribbon, Armed Forces Reserve Medal W/M Device, NATO Medal, Afghanistan Campaign Medal with Oak Cluster, Basic Aviation Badge,

Sodexo, Stanford, CA 2011-2013

Operations Manager of Environmental Services, Stanford Hospitals/Clinics & School of Medicine

Directed daily activities of 100+ employees, including staff development and compliance enforcement. Collaborated with Human Resources for recruiting new employees to include interviewing and screening applicants. Employees were managed through TRAKKAR and Kronos Workforce Ready software. Supervisors were managed through online software Shift Note. All of them were managed by rounding too.

Maintained high levels of both client and employee satisfaction, and increased patient satisfaction scores from 64% to 81% this was done by adding new programs like Treasure Chest & Employee Recognition Awards. Physical inspecting party was The Joint Commission (JCO) whom visited once a year or more when requirement is once every two years. Other inspecting agency’s which was a paid service is Press Ganey who tracked patient experiences through surveys which can identify issues while protecting patient identity. Sodexo is ISO certified and has been awarded the Black Pearl Award from the IAFP.

Saved client $400K+ staffing cost by using and updating the TRAKKAR software by reorganizing employee’s area of assignment into a full shift work schedule, boosted new business capacity by providing additional services to the established contract along with providing special services for events, and salvaged a contract ready for termination by reducing labor costs and increasing efficiency, while ensuring adherence to quality standards, increased number of meetings with department directors to provide a quicker response for resolving and follow up on all issues along with improving staff morale.

Increased employee engagement scores from 34% to 100% by initiating employee rewards and recognition programs, instituting small group “Brown Bag” meetings, and leading weekly “One Team” meetings to resolve issues. Facilitated regular daily, weekly and monthly meetings with staff. Saved an average of $500 per order for cleaning products and utilized savings to purchase new equipment that facilitated timely task completion thus greatly increasing the employee’s moral and performance.

Reduced operating budget by 20% while achieving outstanding service and effectively addressing labor concerns. This was done by taking Sodexo’s TRAKKAR software and update it which hasn’t been for many years along with reassignment and reclassifying employees work schedule allowed the employees to take on new responsibilities without creating a need for overtime to adjust for new or increase services that were added to the contract. Overcome obstacles by the unionized employees & representatives to reach goals.

Hospital Housekeeping Systems (HHS), Modesto, CA 2010-2011

Director of Environmental Services, Doctors Medical Center

Managed operating budget of $1.4M collaboratively with VP of Operations who also entrusted me to step in to manage another operation in Los Altos, CA to stand in for the site director who was no longer with the company and the account itself was going through multiple changes.

Directed daily activities of 100+ employees in multiple locations including staff development and compliance enforcement. Collaborated with Human Resources for recruiting new employees to include interviewing and screening applicants. Employees were managed through ADP software. All of them were managed by rounding too.

Skillfully negotiated a delicate union situation by building solid relationships with key players and fostering trust between management and staff thus passing a mock JCO inspection without any issues (A first for the department) and while the same unionized staff was picketing outside of the hospital which was being led by an aggressive union.

Valley Material Transportation, Stockton, CA 2001-2010

Regional Operations Manager 2007-2010

Branch Manager 2003-2007

Assistant Branch Manager 2001-2003

Supervised 400+ FTEs and facilitated activities at multiple locations which included staff development and compliance enforcement. Collaborated with Human Resources for recruiting new employees to include interviewing and screening applicants. Employees were managed through ADP software. All accounts and locations were managed by frequent visitation.

Directed Branch Managers regarding production, inventory, budgets, and environmental and safety efforts. In role reviewed and set Operating Expense (OpEx) and Capital Expenses (CapEx) for items in categories like fleets which includes shop & repairs to other areas like administrative products with an end result of being favorable in profit.

Partnered with Corporate Training Manager on training requirements, verified Federal and State safety regulation compliance, and approved reviews and annual employee increases.

Coordinated with Transportation Manager on driver and transportation requirements, liaised between branches and corporate office, and provided oversight relating to drug/alcohol testing policy, CDLs, accident reports, driver qualifications, inspections, and HAZMAT shipping.

Increased on-time arrival percentage to over 94% and boosted reliability by creating and implementing multidisciplinary tools honed from previous experience. Tools used was implementing GPS units in to trucks and onboard laptops which allowed for real time communication which will provide drivers next assignment immediately plus allow drivers to places time off request in advance to prevent any gaps in communications which would lead to missing loads or having to subcontract outside drivers to fill in.

Reduced fleet maintenance costs by up to $110K per year by partnering with vendors and shop managers to instill in driver’s responsibility for equipment by practicing preventive maintenance and education, along by negotiating bulk part discounts with vendors. Also, collaborated with shop managers on developing forms for tracking a more detailed log for equipment which is considered high risk/ faulty and service logs for the fleet and the drivers for their part in preventive maintenance.

Senior member of decision-making team to determine the strategy and design of new facility in Riverside, CA. My position was to work with the real-estate agents to find a location which was idea and profitable for the organization. This new facility will be the first to offer maintenance to outside compensation on their trucks due it its locations in contrast to other mechanic shops. Also as a requirement to find a truck which will house trucks on a daily or monthly service for a fee. These additional services have served profitable and help recouped the cost of the building.

Improved customer satisfaction metrics by working closely with the Regional Sales Manager, obtaining feedback about services, and instituting service incentives and training programs to educate drivers about customer service. Results: increases in referrals for new business and in length of current contracts.

EDUCATION

Currently enrolled, M.B.A., concentration in Business Intelligence & Analytics

Keller Graduate School of Management, Long Beach, CA Expected graduation February 2018

MBA program in Business Intelligence and Analytics coursework includes:

Managerial Accounting & Finance Leadership & Organizational Behavior

Applications of Business Analytics Managing Databases for Business Intelligence

Marketing Management Internet Analytics Strategies

Modeling for Decision-Making Predictive Analytics

B.S., Technical Management, specialization in Global Supply Chain Management

DeVry University, San Jose, CA Graduated June 2015

Graduated Cum Laude and Three-time Dean’s List recipient

BA program in Global Supply Chain Management coursework includes:

Managing Operations across the Supply Chain Strategic Supply & Master Planning

Management Decision Support Tools & Applications Total Quality Management

Logistics, Distribution & Warehousing Global Issues in Supply Chain Management

Procurement Management & Sourcing Strategy

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