HAMILTON S. JACKSON

ac2cj3@r.postjobfree.com

ac2cj3@r.postjobfree.com

414-***-****

Professional Summary

Microsoft Certified Professional experienced in risk management, network, hardware, and operating system troubleshooting coupled with high customer service acumen.

Education

University of Milwaukee Wisconsin

Bachelor of arts

Communication

Certifications

SDP: Service Desk Professional (SDP100)

MTA: Network Fundamentals (98-366)

MTA: Windows OS Fundamentals (98-349)

MTA: Windows Security Fundamentals (98-367)

Technical Skills

Windows Operating System Installations: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10,Mac OS 9, & Mac OS X.

Windows Operating System Networking, Configurations and Troubleshooting

Network and TCP/IP, IPv4 and IPv6 configuration and Network troubleshooting

Networking hardware and devices, including switches and routers

Wired and Wireless Networking / 802.11 Standards, types of network security (WPA/WEP/802.1X etc.), point-to-point (P2P) wireless, wireless bridging

LAN: perimeter networks; addressing; reserved address ranges for local use (including local loopback ip), VLANs; wired LAN and wireless LAN

Microsoft Office 2010 Product Support: Outlook, Word, Excel, & Access

Configuring and troubleshooting Microsoft Office 2010 applications

Help desk metrics, prioritizing issues, and methods of providing support

Data Backup and Restoration Procedures

File and Permission Management

Adding/removing computer hardware, hardware support and troubleshooting

Linux environment (Debian)

Active Directory

Professional Experience

Telkonet/Ethostream

July 2015 - Aug 2017

Tier 1 Technical Customer Service Agent

Provide end user support connecting wired and wireless devices

Troubleshoot network devices in case of outages in Linux environment

Use RMC to diagnose network and end user devices

Performed Best Practices while providing excellent customer service

Document all calls an open service tickets

Infosys BPO

Feb-March 2015

Senior Processing Executive / Help Desk

Utilized the Access queue and ticketing system

Provided end user support for password and authentication

Managed file and permissions escalate

Connected Microsoft Office Outlook 2010 to Microsoft Exchange

Activated Liscensing and mailbox setup in Microsoft Exchange and O365

Removed and added permissions and roles in Active Directory

VPN Troubleshooting

Taher Inc.,

Sept. 2012 to march 2013

Chef / Manager

Supervised four people and completed all aspects of high school food service

Produced $1000.00/day revenue with 42% food cost

Managed database operations, inventory and financial report software

Levy Restaurants,

Sept. 2010 to Sept. 2012

Chef / Bradley Center Suites

Achieved high customer satisfaction utilizing problem resolution best practices

Cooking and Inventory

Decreased Hot Foods Payroll cost by 25% for 2011 season

Beanstalk Foods LLC,

June 2000 to Oct. 2009

Operator /Owner

Increased annual revenue by 55% ($4098.00 to $9067.00) in final three years

Decreased annual Payroll Hours by 50% (1050 to 520)

Trained two people

Tripled corporate client base

West End Development Corporation

April 2004 to Oct. 2006

Program Manager

Awarded two annual grants totaling $1,300,000.00

Analyzed rehabilitation projects monitored by H.U.D. & CDGA

Organized clients, building inspectors, health department, contractors and City Council members to complete projects under municipal building codes and budget/schedule.

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