Raul Alvarez Anaya

*** *********** **

Chula Vista, CA 91913

Cell 619-***-****

ac2cil@r.postjobfree.com

SKILLS PROFILE

Implemented Training course for leadership and motivational skills.

Effective manager of time

Problem solver, Independent thinker.

Excellent communication skills

Proficient in Microsoft Word, Excel and Outlook.

Good Bilingual Skills Spanish – English Spoken and Written.

English Spanish translator Legal Court Interpreter

WORK HISTORY

COX Communications Jan 2016 to Present

Serves customers by providing product and service information; resolving product and service problems

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Maintains customer records by updating account information.

Contributes to team effort by accomplishing related results as needed.

Order Entry

Customer Inquiries by Phone and Email

Problem Resolution

Daily Product Promotion and Sales

Return Authorizations

Tracking Customer Billing and Shipping Requirements

EDI Order Processing

E-commerce Order Processing

Weekly Reports to Sales Reps

COMMUNITY HEALTH GROUP Oct 2014 to Jan 2015

worked dealing with admitting, discharging and transferring patients

Gather patient information and provide information to patients and their families

Obtain authorizations for inpatient, outpatient, and/or diagnostic services

Adesa Inc. Automobile Auction, SD Branch- July 2006 to September 2014

Business Development – Sales – Customer Service

Liaised for consignment sales representatives (selling clients), consignment dealers (buying clients) and auction personnel.

Bonus and Commission accomplishments every month.

Solicited and developed new business.

Assisted the Consignment manager in weekly-cycle sales activities.

Maintained vehicle inventory for vehicle aging and implemented a first-in first-out process.

Responded to customer inquiries relating to vehicles, and applied an efficient screening process to only forward serious problems to upper management.

Ensured proper follow-through on all directives, bulletins, schedules and accounting from the consignment manager, designated manager or other corporate sources, Built teamwork among the employees. Maintained a good flow of communication with consignment manager and auction personnel.

Monitored and ensured compliance with all contractual customers, contractor, and supplier agreements.Exceeded weekly and monthly sales quotas

Goal Oriented

International Financial Services October 2005 to June of 2006

Administrative Assistant – Customer Service

Administrative business transmittal with clients

Review claims and follow ups.

Agent assist, material supply, clerical.

Customer service, phone, e-mail and fax communication.

Sales support and quotes. database updates, web page support .

Borderlink Communications – November 2003 to May 2004 CSR and Marketing

Sales – Customers Service – New Business Development

Customer service support with internet and communication issues

Conducted research and compiled and typed statistical reports.

Ordered and maintained supplies and arranged for equipment maintenance.

Prepared outgoing mail and correspondence, including e-mail and faxes.

Greeted scheduled visitors and conducted them to appropriate area or person.

Energy Inspectors – Nov 2002 to Nov 2003

Executive Administrative Assistant to CEO & Gen Ops. Managers

Prepared weekly operational reports for all regional offices.

Managed direct marketing mailer campaigns. This includes the assembly of marketing pieces creation of mailing list and packaging and mailing of pieces.

Coordinated with marketing department on the ordering of marketing material for client communities.

Organized and maintained file system and filed correspondence and other records.

Read and routed incoming mail. Located and attaches appropriate file to correspondence to be answered by employer.

Composed and typed routine correspondence.

Answered and screened manager’s schedule and made appointments.

Coordinated travel schedules and made appointments.

Coordinated and arranged meetings, prepared agendas, reserved and prepared facilities, and recorded and transcribed minutes of meetings.

Hispanic Professional Services April 1998 to October 2002

Assistant Office Manager

Administered office operations, data entry, telephone support, mail distribution, filing and reporting duties.

Demonstrated ability to deal with problems involving multiple variables in office situations

Organized and maintained file system, file correspondence and other records.

Compiled and maintained records for use in employee benefits.

EDUCATION

Bachelor Industrial Psychology, Cetys University, Tijuana Mexico 1994-1998

Court Legal & Medical Interpreting & Translating, Southwestern College, Chula Vista, CA

100% Bilingual English-Spanish.

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