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Customer Service Professional Experience

Location:
Portland, OR
Posted:
September 17, 2017

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Resume:

Blake Alexander

Seattle, Washington 209-***-**** ac2cfg@r.postjobfree.com

EDUCATION:

Northeastern University Boston, MA

Bachelor of Science in Economics August 2017

Relevant Coursework: Econometrics, Statistics, Computer Science, Applied Development Economics, Microeconomic & Macroeconomic Theory

San Joaquin Delta College Stockton, CA

Two Associates Degrees in Interdisciplinary Studies May 2014 PROFESSIONAL EXPERIENCE:

Starbucks Corp. Boston, MA

Operations Manager October 2014 - April 2017

• Tracked and reported project level success metrics in a LEAN operations environment

• Enforced compliance in financial records; audits; & sensitive partner information

• Supervised training of new hires in operational standards & customer service techniques

• Coordinated ground level operations to advance targeted business objectives

• Leveraged business forecasts to efficiently diminish extraneous labor costs Wayfair Boston, MA

Supplier Integration EDI Coop July - December 2016

• Evaluated capabilities & negotiated EDI/inventory setups across 80+ suppliers concurrently

• Proactively communicated across organization levels to ensure completion of project deliverables

• Centralized communication through the development of clarified guides & templates for suppliers

• Utilized large Excel & SQL datasets for quantitative analysis of supplier product & performance Club FEED Stockton, CA

Non-profit Co-founder & President August 2012 - May 2014

• Built organization to increase youth participation in hunger relief & regional homeless population

• Oversaw the development urban garden plots for community development & donations

• Maintained relationships with relief organizations, local shelters, & food banks ACADEMIC EXPERIENCE:

Econometric Working Paper Boston, MA

Researcher May – August 2017

• ‘Comparative Impacts of Non-traditional Agricultural Production & Development on Latin Health’

• Investigated the impacts of international market intervention on long term dietary health outcomes

• Adapted heavy use of Excel & STATA to analyze data gathered from several sources Sustainable Harvest International Punta Gorda, Belize Development Engineering Volunteer/Project Aide August 2015

• Undertook engineering projects in rural villages in partnership with Engineers Without Borders

• Constructed water catchment systems, chicken coups, and composting systems for rural villages

• Worked alongside native citizens to implement sustainable farming practices SKILLS & LANGUAGE:

Software: SQL, STATA, PYTHON, & Microsoft (Word, Excel, Access, PowerPoint) Language: English: native speaker; proficient French: reading and speaking.



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