Tracye Dockett

Human Resource Generalist

ac2cf3@r.postjobfree.com

Saint Louis, MO

September 16, 2017

Dear Talent Acquisition,

As an accomplished Human Resource Professional with extensive industry experience, I was very interested to learn about your opening. I offer over eight years of experience and educational credentials in the field. I bring with me both an extensive backgroung and an organized and detail-oriented work ethic which I believe apply directly to your job requirements including:

Experience – I have been responsible for positive contribution assisting with on-boarding of more than 300 new hire employee’s in a timely manner with my previous employers.

Attention to Detail – During my time, I’ve remained current on Knowledge of local, state, district and country laws influencing personnel action, common workplace conduct issues, sexual harassment suits, Work-at-Will suits and Workers compensation claims.

Ability to Work Well under Pressure – I am confident in my crisis management skills as well as my ability to anticipate potential problems before they arise. I am creative in my approach to problem solving and cool under pressure. I have received accolades for outstanding contributions towards workplace loyalty and retention.

I am confident that my ongoing studies combined with successful experience in the field will enable me to aggressively pursue this opportunity. If you agree that my skills and experience would benefit your operation, please call me at 314-***-****.

Thank you for your time, and I look forward to speaking with you.

Sincerely,

Tracye Dockett

Tracye Dockett

314-***-****

ac2cf3@r.postjobfree.com

Human Resource Generalist

Summary

Dedicated HR Generalist with 8 years of experience in managing a full spectrum of human resources program, services and functions. Highly adaptable communicator with excellent communication skills and interaction with all levels of management. Demonstrated strong leadership, ownership and responsibility in achieving corporate business objectives. Seeking employment in a dynamic, goal-driven company in need of a versatile professional who is willing to put time, effort and hard-won experience into the job.

TECHNICAL SKILLS

Excel Word HRIS Outlook PeopleSoft Processing Payroll

PROFESSIONAL CORE COMPETENCIES

Benefits Administration Customer Service Recruiting Compliance Reporting Retention Professional Services Collaboration Adaptability Change Management Auditing Corporate HR Policies Training Problem-Solver FMLA STD Strategic Thinker

PERSONAL COMPETENCIES

Willing to help others out without being asked.

Superb relationship building skills.

Able to stay calm in difficult situations

KEY ACCOMPLISHMENTS

Ensured 100% confidentiality in maintenance of employee files including agreements, payroll records, benefits enrollment information, and change forms

Knowledge of local, state, district and country laws influencing personnel actions

Outstanding contributions towards customer loyalty and retention

Achieved award for meeting customer satisfaction guidelines based on customer survey ratings

EXPERIENCE

Contractor Employee 2016 - 2017

Insurance Staffing (Gallagher & Bassett) Des Peres, MO

Responsible for updating and maintaining office electronic/hard filing system

Resolve problems and/or discrepancies which may involve research and data collection

Review and verify information which may include source documents, policies, claims files, summons & complaints, salary data, etc

Eligibility Support Worker- General Clerk II 2014 - 2016

Serco, Saint Louis, MO

Solved complex benefit problems by utilizing research, analytical abilities and effective communication increasing the number of enrollees twenty to one hundred weekly

Participated with the development of departmental goals, objectives and processes

Interviewed prospective clients to obtain data about their financial resources, needs and discussed any existing coverage

Performed benefit administration including claims issues, answering questions, enrollments and terminations

Independent Career Coach 2011- 2012 & 2013 - 2014

Self-employed, St. Louis, MO

Performed role play mock-interviews to prepare clients for their job interviews

Advised on general job search techniques to aid clients in obtaining employment

Facilitated a minimum of two daily work readiness workshops focused on verbal communication, appropriate dress and image portrayal

Loan Processor 2012 - 2013

Wells Fargo Home Mortgage, St. Louis, MO

Trained five employees on system techniques and best practices as well as conducted one-on-one coaching sessions that contributed to decreasing the file processing time

Served as the first point of contact for 150 customers across the United States

Analyzed request to determine appropriate course of action and steps required

Delivered customer lowered mortgage rates and successfully closed 50 loans per month to increase the company’s profits and help the customer afford their mortgage payments

Benefits Authorization Representative 2006 - 2011

Magellan Health Service, St. Louis, MO

Recognized by company leadership and peers as an added value to the team two times enhancing the organization’s professional image

Trained, mentored, motivated team members, and new hires

Interviewed customers for prior authorizations

Successfully provided service through the use of integrity, product knowledge, and upbeat energy

EDUCATION

Lindenwood University, Saint Charles, MO

Master’s of Science Degree, Human Resources Management

Lindenwood University, Saint Charles, MO

Bachelor of Arts Degree, Human Resources Management

Page 2, TRACYE DOCKETT, M.S. 314-***-****

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