Carli Scheepers

** ******* **** *****, **, Calgary, AB, T3K 4Y1

Cell 1-867-***-**** (H) 403-***-**** Email: ac2cel@r.postjobfree.com

OBJECTIVE:

To secure a position with a progressive organization where I can utilize and expand my professional skills and actively participate in the success of the business.

PROFILE:

Results-driven Senior Client Service Representative l with a track record of success, excellent analytical and problem solving skills, quick to learn and adapt to new challenges. An enthusiastic and supportive leader, supervisor and colleague, proven track record of establishing and maintaining working relationships with staff members and customers across all levels. A confident and poised communicator, develops trust and rapport across a diverse cultural community. Proactive in establishing relationships that develop into sound and profitable business and repeat business opportunities.

Canadian Permanent Resident status.

PROFESSIONAL EXPERIENCE:

Randstad Agency – Calgary, AB

Fraud/Special Clearing Officer – Symcor September 2016 – March 2017

High security clearance because of the position of Fraud Officer.

Responsible for the special clearance process of cheques for the different Financial Inc.

Responsible for retrieving special information from the data system of this corporation.

Responsible for the sorting of documents that where sent out to the different departments or Financial Institutes.

Responsible for sorting of returned items to be processed by all other financial institutes

Forwarding all branch mail for delivery.

Canarctic Graphics, Yellowknife, NT

Senior Client Service Representative/Office Administrator August 2014 – June 2016

Manage telephone calls professionally, efficiently and with good communication skills.

Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

Arrange meetings with clients and designers for various jobs, take notes, open work dockets and distribute to appropriate departments to finalize each job.

Training of new staff.

Responsible for establishing and maintaining profitable relationships with customers, taking responsibility and ensuring that all customer requirements are completely met.

Acknowledge and appropriately greet and assist every customer in a timely manner.

Process customer orders in a courteous, efficient and timely manner.

Assist with obtaining estimations of various jobs and obtaining acceptance from clients.

Receiving payment and Shipping of final product

Data processing of accepted estimations.

Organize work flow to meet customer deadlines.

Software: Appaché Office 4, File Maker Pro Data Program, Docket Lock System.

Reason for leaving: Husband transferred to Calgary.

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Rebecca’s Flowers, Yellowknife, NT

Sales Person, (Temporary / Part Time) October 2013 – August 2014

Work with customers

Answer phone

Work on computer and cash register Dove System

Make of flower arrangements and bouquets

Cleaning of shop

Tumbler Ridge Youth Services Society, Tumbler Ridge, BC

Administrative Clerk, Chairperson and Treasurer June 2011 - July 2013

VOLUNTEER INITIATIVES:

Board Member, Tumbler Ridge Youth Services

As Secretary: Took minutes in meetings, typed the minutes and agendas for the next meeting, and prepared the board room for meetings.

Typed reports and letter for the Youth Centre on Microsoft Word Maintained e-mail account in Outlook for the Youth Services Society.

As Chairperson: Worked with the executive members to prepare the new items on the meeting agenda and see that the current items on the minutes were taken care off.

As Treasurer: Worked with the Youth Centre’s Coordinator to keep track of the financial side of the youth centre working on Excel.

Organizing of events

Assisting Coordinator in the Youth Centre working with the youth

Institute of Mine Surveyors of South Africa, Tumbler Ridge, BC

Transcriptionist, June 2009-November 2011

Successfully and effectively transcribing documents for a company abroad

Tina Fouché Elementry School and Day Care, Potgietersrus, South Africa

Administrative Assistant, February 2007 - June 2007

Received, processed and balanced client accounts

Performed general administration duties including filing, typing, scheduling appointments, greeting parents and prospective students

Built a positive rapport with all students, children, parents and staff through exceptional customer service and interpersonal skills

EDUCATION:

Professional Office Skills Program

Northern Lights College, Tumbler Ridge, BC April 2012 - July 2012

Developed proficiency in Simply Accounting

Extensive utilization of Microsoft Office programs including Excel, Outlook, and Word

Comprehension of Windows operating system

Familiarization with business communications and office procedures

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World Host Training Service

Northern Lights College, Tumbler Ridge, BC June 2012

Professionalism in the work environment and telephone etiquette.

REFERENCES:

Randstad: Laura – 403-***-****

Sean Crowell: General Manager – Canarctic Graphics 867-***-****

Rebecca Birch – Owner of Rebecca’s Flowers Grower Direct 867-***-****

Dawn Wagner: Coordinator – Tumbler Ridge Youth Services Society 250-***-****

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