Customer Service Professional Experience

Location:

Posted:

September 17, 2017

Tisha Sinclair

PROFESSIONAL SKILLS

Oracle, OnBase, MetaFrame, PeopleSoft, Siebel, Covad, Microsoft Excel, Word, PowerPoint, and outlook

PROFESSIONAL EXPERIENCE

Compass Group (Contract) March 2017 – July 2017

Accounting Clerk

Processed Purchase Order (PO) invoices

Processed automated or manually entered charges into applicable billing system

Communicated with vendors related to coding issues

Time Warner Cable, Inc June 2007 – Jan2017

Analyst Lead

Assist senior managers in decision making by identifying, analyzing and solving complex issues

Authorize final accounting Electronic Data Interchange (EDI) files for upload

Review accounting Electronic Data Interchange (EDI) files for accuracy and completeness

Process over 1,000 payable transactions via PeopleSoft (PS) for payroll garnishments, taxes, subscriber

refunds, vehicle tax/registrations etc. for over 100 vendors from multiple finance departments

Validate company's compliance procedures for payable transactions for appropriate approval levels

Confirm payments are scheduled for remittance and ensure vendors are paid daily

Process daily, weekly and Month-end AP data reports

Validate accruals and finalize data accuracy for the AP Month-end reporting for divisions

Research and resolve interdepartmental invoice matters and discrepancies with OnBase images

Resolve complex payment issues as the departments designated "Problem Solver"

Communicate daily with senior managers on departmental duties, procedures and issues

Hewitt Associates, LLC Jan 2006 – June 2007

Accounting lead Rep

Authorized Travel & Entertainment (T&E) Expense Reports according to client's compliance policy

Managed Siebel voucher processing system to ensure all customer service tickets were resolved timely and Accurately

Resolved and processed problematic T&E expense reports/vouchers that were unable to be processed by other team members

Conducted research for auditing of client's records

Managed the department's E-invoicing system to ensure daily processing of all faxes and emails

Accounting Analyst III 2002 – 2006

•Reviewed and verified invoices for accuracy in coding, purchase order number, vendor number and approvals

•Validated general ledger codes for consistency

•Processed invoices and Travel & Entertainment (T&E) expense reports

•Processed Internal Revenue Service (IRS) check requests and garnishments

CERTIFICATION

Certificate in Payroll Fundamentals