Manager General
Resume:
David J. Johnson
Rock Hill, SC **732
*****.*********.**@*****.***
Seeking a position utilizing my ten plus years serving as a General Manager within the hospitality industry, five plus years in direct sales and marketing in retail, and three years experience as an Operations Manager for a non-profit organization.
QUALIFICATIONS:
Knowledge in team building utilizing a hands-on approach to mangement, dissecting information to maximize profits; without sacrificing guest expectations; excellent problem-solving abilities, through prioritizing tasks according to need.
WORK HISTORY:
Intervention Specialist: Nazareth Child and Family Connections: 6/2016 to Present
Working with at risk boys at a Level II home environment; tasked with providing a safe place for them to improve their social skills, anger management and family relationships.
Temporary position Chauffer: Peak Limousine: 8/2015 to 5/2016
Drove limousine and transported customers to and from assigned destinations.
Operations Manager: 7th Street Public Market: 9/2012 to 7/2015
Established owner Market guidelines both from an operational standpoint but as well lease compliance Responsible for accounting procedures including, but not limited too, petty cash, rent collections and deposit tracking. Included responsibilities; negotiating the contracting of outside vendors providing HVAC, plumbing, electrical, and custodial services; negotiated a doubling of custodial and security coverage for the Market without an increase in cost.
General Manager: Quality Inn-Gallup New Mexico: 4/2012 to 8/2012
Managed day to day operations of hotel, recruited, trained new personnel with emphasis on guest service. Cut annual budget expenditures by properly scheduling employee shift coverage, cutting supply costs with effective inventory control procedures minimizing waste without sacrifice to guest services. Improved overall customer service scores as indicated through Travelocity measurements. Managed and oversaw renovation project, insuring quality of work and compliance with owner expectations.
General Manager: La Quinta Inn Santa Rosa New Mexico: 6/2011 to 3/2012
Managed day to day hotel operations, including but not limited to, hiring, training, purchasing, guest services, sales, budget, scheduling, payroll, cost controls; guiding department heads in their rolls and responsibility. Improved Medallia customer service scores from 80% to 90% +.
Sales Representative: Office Machine Sales and Service: 3/2006 to 6/2011
Outside direct sales for small independent office supply company maintaining and increasing customer base and new clients. Preparing quotes and bids for service to various government agencies and the public sector. Created tracking forms for follow up purposes to insure customers were visited on a regular basis.
General Manager: Hampton Inn-Montrose, CO: 11/2005 to 3/2006
Hired to launch this new property, which included the hiring of new staff, training staff, establishing guide lines and procedures; including purchasing, contracting of outside services, cost and budget controls, and pre and post opening requirements to meet Hilton standards.
Assistant Manager: America’s Back 2/2002 to 10/2005
Explained and sold memberships for lower back strengthening exercise program through the use of a Lumbar Extension Machine. Designed and developed marketing presentations to various companies and individuals demonstrating how the program could reduce Workman Compensation cost by 85% by participating in the program. I was the top sales person generating over 50% of all sales.
General Manager: Best Western River Escape Inn, Dillsboro, NC
9/2001 to 1/2002
Employed to launch newly constructed property both pre and post opening. Some of those duties included hiring and training of staff, putting into place guidelines for purchasing and inventory controls by using proven tracking forms to keep costs down and provide exceptional service. First month of operation saw revenue of over $100,000.
Assistant to the Director: Gondola Operations Mountain Village, CO 8/2000 to 9/2001
Created and implemented the fact finding and record keeping of various operational and mechanical requirements for the Gondola service. Developed tracking forms to meet the requirements of the Colorado Passenger Transit Safety Board, Mountain Village Metropolitan District, covering ridership numbers and maintenance costs. Other duties included payroll, risk management and the creation of training materials and manual.
General Manager: Comfort Inn-Monroe, NC 3/1996 to 7/1999
Managed day to day operations of hotel, recruited, trained new personnel with emphasis on guest services. Cut annual budget expenditures by properly scheduling employee shift coverage, cutting supply costs with effective inventory control procedures, minimizing waste without sacrifice to guest expectations. Established yearly budgets and met or exceeded budget which increased GOP for the company by accurately forecasting occupancy.
General Manager: Best Western Eldreth Inn-Jefferson, NC
9/1991 to 3/1996
Guided this previously independent property to Best Western franchise by meeting established franchise standards, recruited and trained all personnel, assigned work loads for housekeeping staff, and front desk coverage. Represented hotel as Public Relations Liaison and company spokesperson; also designed fitness center to meet franchise requirements. The success of this property was acknowledged by the numerous awards of recognition it received from Best Western.
Next page shows Computer Skills, Certifications, Higher Education.
Computer Skills:
MS Works, Word, Lotus 1 2 3, ProCom, MS Excel
Various Property Management Systems: Hampton, Choice, Best Western, HSS and La Quinta.
Certifications:
La Quinta Hotel Management
First Aid
CPR/AED
Education: Genesis Discipleship Training School
Theology and Pastoral Studies, minor in Mission Studies
Passed Courses of Interest:
Signature Training
Diversity: Embracing Diversity in the Workplace
OSHA: Fire Safety, Basic First Aid, Bloodborne Pathogens
Supervision: Effective Communication, Effective Decision-Making Strategies
Volunteer Chaplain:
Montrose Memorial Hospital 2004 - 2011
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