Executive Assistant

Shannon Underwood

Nebraska City, NE 402-***-**** **************@*****.***

Professional Profile: LinkedIn

PROFESSIONAL OVERVIEW

Self-motivated with excellence in customer service and administrative skills, serving customers with clear and transparent interaction. Great communication skills combined with profound ability to resolve problems arising to ensure recurring business opportunities.

SUMMARY OF QUALIFICATIONS

Organizational and coordination skills

Verbal communication skills

Written communication skills

Computer skills

Proficient in Microsoft Office Suite

Self-motivated

Excellent administrative skills

Multi-task skills

Excellent Time Management

Executive Travel

Attention to detail

Analytical thinker

PROFESSIONAL EXPERIENCE

Solutions Specialist (contracted) 04/2017 to Present

Mutual of Omaha Omaha, NE

Answer calls from a queue of policy owners and policy seekers in regards to life and health insurance. Upsell to

interested parties. Help manage existing policies, including but not limited to applying premiums, going over policy values information, setting up cash value loans and payments, changing beneficiaries and giving quotes on new policies.

Office Manager 07/2015 to 03/2017

07/2015 to 08/2016

Mail Service Professionals Omaha, NE

Omaha, NE

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Handled all request for proposals, and managed all contract negotiations from start to finish then managed the accounts during the contract period. Offered administrative support, by helping make copies, send faxes, and handle incoming and outgoing correspondence when needed. Created PowerPoint presentations used for business development. Created marketing materials in Microsoft Word and desktop publisher to send via email. Maintained paper and electronic filing system. Acted as a liaison between the President and the warehouse manager, communicating updates from the United States Postal Service. Created and maintained spreadsheets for our customers, preparing weekly reports outlining correct and incorrect addresses, and percentage of postage used on each piece of mail.

Business office Specialist

02/2014 to 06/2015

Nebraska Safety Council

Lincoln, NE

Worked independently, as well as on a team. Cross-trained and provided back-up for other customer service representatives when needed. Managed customer access data base. Set up new accounts and sent out welcome packages, along with sending dues correspondence for account payments. Maintained and updated company website’s safety classes and coordinated classroom schedules. Prepared all materials for tradeshows, and managed registrations. Compiled statistical information and prepared reports for the director of the company. Handled incoming and outgoing correspondence, including mail, email, and faxes. Screened telephone calls and inquiries and directed them as appropriate. Greet students, and checked them into their classes. Created presentations using Microsoft PowerPoint, typed documents, and compiled information for meetings.

Executive Assistant to Vice President 01/2012 to 02/2014

General Manager 04/2010 to 01/2012

Office Manager 03/2009 to 04/2010

Mail Service Professionals Lincoln, NE

Worked independently as well as on a team. Maximized employee retention by creating a positive work environment. Maintained and coordinated executive and senior management vacations, day-to-day meetings, and travel schedules. Project manager; responsible for ordering all materials needed and assigning employees to complete each project. Handled and distributed all incoming and outgoing mail. Built customer relationships by placing follow-up calls to existing customers to address any questions or concerns they may have. Received all request for proposals and managed all contract negotiations from start to finish, then managed accounts during the contract period. Created and maintained computer and paper-based filing and organization systems. Prepared reports in Excel for each customer tracking postage used and the amount of money needed to refill the postage account. Drafted meeting agendas, supplied advanced materials and executed follow-up for meetings and team conferences. Prepared reports and correspondence from dictation and handwritten notes. Made copies, sent faxes, and handled all incoming and outgoing correspondence. Created weekly and monthly reports and presentations.

Administrative Assistant / Customer Service

12/1997 to 02/2009

State Farm Insurance Company

Lincoln, NE

Maintained electronic and paper files. Managed all travel arrangements for agency specialists. Made copies, sent faxes, and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Ordered gifts and promotional materials for classes and new agents. Received and distributed faxes and mail in a timely manner. Provided accurate and appropriate information in response to customer inquiries. Answered phones from a queue. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls to customers who reported issues. Properly directed inbound calls in phone queues to improve call flow. Organized personal and professional calendars and supplied reminders of upcoming meetings and events. Typed documents updated websites and compiled information for meetings.

EDUCATION

Human Relations

Present

Doane College

Lincoln, NE

Certificate: Human Resources Concepts 2016

Certificate: Human Resource Human Resource Administration 2016

American Business and Technology University On-line

Coverages and Claims Law: Certificate 2004

American Educational Institute On-line

COMMUNITY SERVICE

Volunteer CASA (Court Appointed Special Advocate) in training for Cass County, NE.

Contact this candidate