Rudmilla Raphael

*** **** **** ******

Paterson, NJ

201-***-****

ac2c4o@r.postjobfree.com

EDUCATIONS

Dover Business College, Clifton, NJ

Certified Medical Assistance

Berkeley College, Woodland Park, NJ (GPA, 3.2)

Associate’s Degree in Applied Science, Health Services Administration

Bachelor’s Degree in Business Administration, Health Services Management

WORK EXPERIENCE

UNIVERSITY HOSPITAL, NEWARK, NJ

Unit clerk/secretary, Psychiatric Unit, Oct 2016- Present

Answer telephones, direct calls to relevant staff and take messages

Provide general administrative and clerical support including mailing, scanning, faxing and coping to management

Maintain electronic and hard copy filling system

Maintain contact lists

Update and maintain office policies and procedures

Ensure that patients’ medical records are updated

Take and record patient transfer and discharge information

Assist patients by responding to intercom requests

Document care services provided to patients

Acquire and maintain unit supplies inventory

Ensure that unit equipments is in appropriate working order and is maintained periodically

Ensure accuracy and security of patients’ records

Coordinate distribution of mail and packages

Prepare staff time sheets and update patient census and room lists

Manage administrative needs at nursing stations

Act as liaison between nurses, physicians and patients by relaying important information

Maintain a neat and clean environment of the facility

Prepare medical records for new patients and ensure that information such as vitals and healthcare plan is recorded properly

Assist in the preparation of regularly scheduled reports

Obtain patients court papers, and making sure that every parts are filled out correctly.

EXPRESS EMPLOYMENT PROFESSIONALS, Oakland, NJ

Bilingual customer service representative at TD bank, Jan 2016 – Sep 2016

Determined charges for services requested, collect payments, or arrange for billing

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Answer phone calls using the cisco phone system

Processed mails, and emails using computer application RCI Fiserv software

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Complete contract forms, prepare change of address records

HOMEWELL AGENCY, Hackensack, NJ

Certified Home Health Aide, Sept 2013 – June 2015

Prepare meals for patients

Provide companionship for patients

Responsible for light house cleaning duties

Observe physical and mental condition of patients

Check patients’ vital signs

Set up and assist medical equipment

VOLUNTEER WORK

Member of the community outreach at University Hospital

AWARDS

United speed way celebrity read on February 2, 2017

ADDITIONAL SKILLS

Communicate effectively in both oral and written forms, expressing complex and technical terminology and concepts in an understandable manner

Multilingual: English, French, Creole

CPR certified, American Heart Associate, Nov 2015- Nov 2017

MS Office: Word, PowerPoint, Excel, Outlook,and Access

Customer Service skills, and clear communication skills

Administrative skill

Detail orientated

Well organize

Establish and maintain effective work relationships with others

Time management skills

Multitasking skills

Ability to maintain confidentiality

Ability to learn new procedures quickly, and efficiently

Contact this candidate