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Customer Service Assistant

Location:
Chula Vista, CA
Salary:
$16.00
Posted:
September 18, 2017

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Resume:

Education

San Diego State University August ****-December 2016

Bachelor of Arts in Political Science

Southwestern College August 2010-June 2013

Associate in Arts-Transfer in Political Science

Experience

Valet Shift Lead

LAZ Parking

April 2016- Present

Oversee staff, organized and coordinate parking

Lead and trained valet team to achieve stated objectives in sales, guest service and satisfaction

Ensure that all guests feel welcome and give responsive, friendly and courteous service at all times

Ensure valet parking is opened and closed according to policy

Maintained a database of all vehicles parked

Generate daily record of operations, including money received, accidents reports and ensured all hotel guests were billed appropriately

Achieve company objectives in sales, service and quality

Maintained the facility and sanitation and cleanliness through training of team members and creating a positive, productive working environment

Legal Assistant- Current Internship

Keamy Tavares & Assoc., APLC

September 2016-April 2017

Research areas of law specifically assigned to him concerning areas of Federal immigration set forth in the Code of Federal Regulations (CFR), Foreign Affairs Manual (FAM) and the Immigration & Act (INA).

Update Supervisor on a weekly basis concerning the political climate and how immigration laws will be affected.

Organize legal correspondence and maintain documents in an electronic filing system.

Assist in preparing legal documents, including legal memoranda, Government forms and supporting evidence for petition filings including H-1B, L-1A, E-2, O1, P1 TN and other visa applications.

Gather and analyze research data, such as statutes, Administration Appeals Office decisions, legal articles, codes, and documents

Immigration applications before the U.S. Citizenship and Immigration Services (USCIS), respond to request for evidence

Prepare and fill non-immigrant petitions

Electronically fill labor condition application s for non-immigrant workers

Draft supporting letters and affidavit statements that may be used as evidence of the case

Research immigration and government regulations, case law and procedures to support client cases

Served as a Spanish/English translator and interpreter

Assistant Store Manager

Fairn & Swanson Inc., San Diego, CA

December 2011-April 2016

Provide customer service by presenting products and quality service

Assist in hiring to the needs of the store and training

Enforce all company policies and procedures

Assist with employee development by providing training, counseling, performance appraisals, and promoting team work

Composed work schedule, prepare pay roll and bookkeeping

Maintained hours and budgets required of the company

Built and merchandised store displays and stock

Count and prepare cash registers, bank daily deposits and cash management

Daily records of all transactions and generate reports for store manager

Analyze operations and financial statements

Balance all store transactions at the end of the day for cash reconciliation

Manage store warehouse, retail inventory, receiving and stocking products

Maintained daily inventory log to monitor profit and loss of store products

Skills

Fluent in Spanish, English, and basic Italian

Proficient computer literacy (Word, Excel, Power Point, Acrobat Reader, Outlook)

Excellent communication skills, developed by experience in retail and customer service

High critical thinker with effective research skills trough work experience as legal assistant

Interpersonal and relationship building skills proven through work experience in valet and retail



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