Data Entry Insurance

Linnette Gilbert

Dedicated to providing assistance in a friendly yet professional manner.

Kenduskeag, ME 04450

*************@*****.*** - 207-***-****

I have a background in both the trucking and insurance industries. Having worked in both fields I have learned a great deal about customer service and satisfaction. In both industries I had to learn and utilize industry specific computer programs as well as utilizing basic computer office programs such as Microsoft Office, Microsoft Word, Microsoft Excel, Outlook Express and QuickBooks. In addition to computer programs I also had to learn how to utilize all types of office equipment to its fullest capabilities to work in the most efficient and proficient manners. I also had to obtain special licensing to work in the insurance industry, which I self studied the laws of insurance and types of coverages offered under the Property & Casualty Insurance field. I also had to have knowledge of safety regulations in the trucking industry, not only for my safety but for the safety of those employed in the terminal I worked in, which meant a lot of studying of hazardous materials manuals and safety operations manuals.

I am definitely a people person and enjoy helping them solve or resolve problems. I love working as a leader or liaison between client and company interest. I have planned events for previous organizations that I have work for, this is also a passion of mine. On my creative side I have also designed magazine and news print ads for previous employers.

To sum it up I am a person that can learn what they need to to perform any task at hand. I have a love of working with the public and helping them to solve whatever issues they may be having at any given point in time, I have even used my own personal life experiences at times to help others. I love being creative and coming up with new innovative ideas to help grow the place I am working for. Afterall a growing businesses is a good business and good business makes for good clients. I love working in an office setting as it allows me to be helpful to others while giving me a rewarding sense of accomplishment. Authorized to work in the US for any employer

WORK EXPERIENCE

Account Manager

Cross Financial Corp. - Bangor, ME - October 2014 to January 2016 Location: Bangor, ME

Salary(hourly): 16 USD

Responsibilities

Serviced existing clients utilizing computer and web based programs. Skills Used

Strong communication, calculating skills for rating purposes, privacy practices when collecting client information. Data entry, word processing, email, faxing, multi line phone system. Personal lines Client CSR

Sargent, Tyler & West Insurance Agency - Bangor, ME - August 2003 to January 2014 Location: Brewer, ME & Bangor, ME

Salary(Hourly): 16.66 USD

Job Responsibility: Service client accounts. Back up and assistant to the supervisor with departmental development by assisting in cross training other employees. Data entry. Word processing, i.e. composing letters and emails. Verbally explain to clients what they have for coverage or what a company may want them to do to keep their account in good standing. In this position I headed up several charitable committees and business growing events such as blood drives in our office, homeless charities like Manna and the Bangor Area Homeless Shelter, gift charities such as Salvation Army and Angel Tree, Breast Cancer Awareness, The American Heart Association Go Red for Women, planned for and ran a booth at The Bangor Home Show, planned a Motorcycle & Classic Car Show and worked on the Festival of Lights parade float committee in the office. My best accomplishment in this position was obtaining my Producer Resident License to sell Property

& Casualty Insurance in the state of Maine.

Personal Lines Company CSR

Sargent, Tyler & West Insurance Agency - Brewer, ME - April 2002 to August 2003 Salary(Hourly): 10 USD

Job Responsibility: Assist clients with their billing questions. Data entry. Commission billing. Assisting the Supervisor and Client CSR with developing the departmental needs and cross training of other or new employees.

Receptionist

Sargent, Tyler & West Insurance Agency - Brewer, ME - April 2001 to March 2002 Location: Brewer, ME

Salary(Hourly): 9 USD

Job Responsibility: Operate a multi-line phone system. Accounts receivable and some accounts payable. Word processing. Data entry.

File clerk

Sargent, Tyler & West Insurance Agency - November 2000 to April 2001 Location: Brewer, ME

Salary(Hourly): 7 USD

Job Responsibility: Filing, mail processing, postage handling, back up for receptionist including all of the receptionist duties.

Office Manager

Acadia Express Inc - Southwest Harbor, ME - March 1999 to January 2000 Location: Bangor, ME & Southwest Harbor, ME

Salary(Annual): 20000 USD

Job Responsibility: In the Bangor office I was responsible for processing payroll, data entry, accounts receivable and dispatching drivers for pick up and deliveries. EDUCATION

GED in High School Equivalency

Bangor Adult Education - Bangor, ME

1995 to 1995

SKILLS

Minor Managment, Customer Service, Data Entry, Research, Accounts Receivable, Accounts Payable, Advertising, Event Planning, Administrative/Office Assistant, Secretarial, General/Specialized Computer Skills & Knowledge, Strong Communication Written & Verbal, Strong Planning & Organization Skills and always punctually on time

CERTIFICATIONS/LICENSES

Producer Resident/Property & Casualty Insurance

This certification/license authorized me to sell this type of insurance within the state of Maine. ADDITIONAL INFORMATION

Personal and professional references available upon request.

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