Technical Writer, User Help/Procedures/Web API Documentation

E-Learning Design/Development

QUALIFICATIONS SUMMARY

Versatile Technical Writer, with experience in:

• Project management, with an emphasis on effective communication, collaboration, and initiative

• Design, development, implementation, and management of technical writing projects

• Software training, user help systems, and web API documentation

• Documentation and process/procedure writing for customer- and developer-facing audiences

• Multimedia use in documentation (screencasts, embedded animation, interactive infographics)

• Information architecture in structuring and presenting technical information

• Working as a collaborative team member as well as an individual contributor, remote and on-site

TOOLS

APPLICATIONS TECHNOLOGIES LANGUAGES

• Technical Communication: Flare, Word, RoboHelp, FlashHelp

• E-Learning Design/Development: Storyline, Captivate, uPerform, Articulate Studio, Lectora

• Multimedia: PhotoShop, Snag-It, Audition, Premiere, PowerPoint

• Version/Source Control: Visual Studio TFS, Perforce, SVN

• Languages: HTML, CSS, XML, JSON

EXPERIENCE SUMMARY

COSTCO CORPORATE Issaquah, WA May-July 2017

Training Developer (project contract)

• Developed instructor-led training for new enterprise SAP software upgrade for US and Canada

• Created animated demos and simulations of SAP user procedures, annotated with UI text

BLUETOOTH SIG Kirkland, WA Nov 2016-Jan 2017

Infographics Developer/Instructional Designer / (project contract)

• Created an HTML web-based animated interactive infographic explaining the Bluetooth development lifecycle for prospective Bluetooth developers (including prototyping storyboards)

• Created an HTML web-based animated interactive specifications timeline illustrating the process of updating the Bluetooth specification for the Internet of Things (IoT)

ADOBE SYSTEMS Seattle, WA June-Sept 2016

Content Writer/Digital Video Editor/ Instructional Designer (project contract)

• Partnered with global subject matter experts in digital marketing to develop technical and sales/marketing video learning for the Worldwide Field Enablement business unit, including associated knowledge checks and assessments

• Managed LMS configuration and uploads for learning content

• Conducted quality assurance reviews for video e-learning and assessments

METEORCOMM Renton, WA May-Nov 2015

Instructional Designer/Technical Writer (FTE)

• Designed and developed animated user interface demos, embedded in train control software online help

• Updated existing technical e-learning courses to improve navigational flow and usability

T-MOBILE Bellevue, WA Oct 2014-May 2015

Technical Content Writer / Instructional Designer (project contract)

• Analyzed, designed, developed, and implemented over 30 e-learning/training modules for T-Mobile's Customer Care Best Practices Library

• Developed, wrote, and updated team activities for instructor-led new hire curriculum

MICROSOFT CORPORATION Issaquah, WA Aug 2013-April 2014

Instructional Designer (project contract)

• Designed and developed e-learning modules for call center training for Microsoft vendors, including procedure writing (Windows Phone)

• Updated and contributed to documentation for instructor-led courses, facilitator guides and assessments

SEACHANGE INTERNATIONAL Acton, MA (virtual office Renton, WA) April-Oct 2014

Technical Writer / Instructional Designer March 2008-June 2013

(both FTE and Consultant)

• Designed, created, and updated documentation/online help resources for Video on Demand components

• Designed, created, and updated documentation/online help for technical support incident tracking system upgrade

• Designed and developed e-learning courses for technical staff and partners/customers in support of incident tracking system software upgrade

• Designed information flow, navigation and user interface as part of creative web portal team

• Produced numerous software animated demos (including audio), simulations, associated quizzes and assessments

Tufts Health Plan Watertown, MA August-December 2007

Training and Development Specialist (project contract)

• Designed and developed on-demand web-based e-learning for internal employee training, published to LMS

Veracode Burlington, MA April-July 2007

Technical Writer for Software Documentation and Usability Review,

Software CBT Demo Developer (project contract)

• Created web-based animated demos to illustrate user procedures

• Conducted software usability reviews

Rivermine Software Acton, MA February-March 2007

Technical Writer for Software Documentation (project contract)

• Updated software documentation for client software company

• Coordinated with remote project team at various locations nationally, using online meeting tools

Intel Corporation Folsom, CA/Hudson, MA January 2006-January 2007

Technical Writer for Software Documentation,

Instructional Designer, User Training Specialist (contract)

• Created and maintained Intel internal Content Management Server user documentation and online Help System

• Organized and conducted online user training webinars, both domestically and internationally

• Created online e-learning courses for Intel Learning Network, including training simulations and interactive quizzes

EDUCATION

University of Massachusetts at Lowell, Lowell, MA (technical writing)

Bellevue College, Bellevue, WA (multimedia design)

PROFESSIONAL AFFILIATIONS

Association for Talent Development (ATD)

Society for Technical Communication (STC), Senior Member

E-Learning Guild

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