Jeffrey Brown

Senior Human Resource Professional

Innovative passionate and engaging leader with proven ability to solve problems and overcome challenges. Bring fresh ideas, initiative, dedication, and experience, demanding excellence in consistently meeting business objectives and exceeding performance expectations. Exceptional ability to work under high pressure, offering 15+ years of recruiting experience, innovative communication techniques and solid management acumen, complimented by a proven ability to build high levels of client loyalty and employee retention.

Summary of Qualifications

• Successfully trained, supervised, and instructed assigned personnel on regulations, policies, and procedures; provided inspirational team leadership and counseling to subordinates that increased morale and raised performance and productivity levels.

• Ensured customer service and satisfaction is afforded highest attention and priority.

• Recognized for performance excellence on many occasions; excellent communications skills.

Core Competencies

• Monitoring

• Speaking

• Management of Personnel Resources

• Time Management

• Judgment and Decision Making

• Active Learning

• Operation and Control

• Operation Monitoring

• Active Listening

• Service Orientation

• Instructing

• Persuasion

• Negotiation

• Coordination

• Social Perceptiveness

• Critical Thinking

• Learning Strategies

• Complex Problem Solving

• Troubleshooting

PROFESSIONAL EXPERIENCE

Human Resource Consultant

May 2016 - Present

COMMONWEALTH OF VIRGINIA

Richmond VA

Designed and implemented a Recruiting and Hiring Standard Operating Procedure for Virginia Department of Emergency Management (VDEM)

Conducted internal audit of benefits and prepared draft for desktop/standard operating procedures for all benefits duties.

Administered a full-cycle recruitment process for the agency.

Collaborated with hiring managers to develop interview questions, prospective interview panels and develop a screening criteria matrix.

Assisted in evaluation of reports, decisions, and results of department in relation to established goals.

Partnered with management to create a positive working environment where employees feel valued, respected and empowered to perform at their best.

Served as an interview panel member when needed.

Coordinated and managed the agency Intern and Reservist programs.

Lead Workforce Manager

February 2015 – April 2016

HILL PHOENIX

Colonial Heights VA

Planned and conducted new employee orientations weekly to foster positive attitude toward organizational objectives.

Responsible for the recruitment, interviewing, selection and placement of technical and non-technical applicants in a warehouse environment.

Maintained confidential records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Provided recruitment status reports on open requisitions and discussed future staffing plans.

Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

Attended meetings or seminars (SHRM) to obtain information for use in training programs such as OSHA and sexual harassment.

Reviewed and screened resumes, interview candidate, conducted reference checks, and prepare all recruiting paperwork.

Workforce Manager

July 2014 - January 2015

UNITED PARCEL SERVICE

Richmond VA

Established and maintained relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.

Prepared and maintained records and reports, such as budgets, personnel records, or training manuals.

Directed activities of professional and technical staff members and volunteers.

Hired and recruited 25-40 new hires weekly during peak season.

Managed and influenced a staff of 75 Customer Service Representatives/25 Administrative Personnel, preparing work schedules and assigning specific duties.

Assisted in the development and implementation of recruitment strategies to satisfy hiring needs.

On-Site Supervisor

October 2013 - July 2014

CRESCENT PARK

Harrisburg, PA

Supervised 115 ware house employees.

Coached and counseled temporary employees relative to attendance, productivity, and overall job performance to meet improvement objectives.

Performed payroll functions with high accuracy rates and adherence to deadlines.

Regional Director of Recruiting

October 2012 - September 2013

AFLAC

Newark, DE

Conducted or arranged for ongoing technical training and personal development classes for staff members.

Led all recruiting activities for 3 offices in Delaware and supervised recruiting staff of 3 recruiters, including preparing schedules and planning and assigning duties.

Proactively utilized databases on a daily basis to identify qualified candidates, as well as conduct 15-25 interviews weekly and make hiring decisions based upon information gathered.

Developed and implement recruiting strategies including the design/placement of advertisements in newspapers, publications, internet sites and other recruitment vehicles such as radio.

Analyzed results of advertising to determine effectiveness.

Recruiting Supervisor/Labor Relations

February 1998 - September 2012

BENEFITVISION

Harrisburg, PA

First line respondent for filing reports in case of injury reports

Attended Hearings regarding Worker’s Compensation and Unemployment

Led the planning, organizing and assignment of duties. Established work priorities, prepared schedules, and approved and scheduled vacations/leaves for all 63 benefits representatives.

Recorded, verified and routinely updated personnel files for all benefits eligible employees, including maintaining accurate records regarding selected benefits.

Organized and supervised enrollment for new or status-change employees, including planning and directing enrollment sessions and reviewing paperwork to ensure proper completion.

Travelled to other locations to help staff in recruiting quality individuals resulting in increased production. (25%)

Developed salary recommendations for candidates including base salary.

Electronic Technician

April 1983 - September 1992

US MILITARY

Various Locations

EDUCATION & TRAINING

Certification - Anticipate Professional Human Resources (PHR)

December 2016

HUMAN RESOURCE CERTIFICATION INSTITUTE (HRCI)

Alexandria VA

Master of Science – Human Resources Management

Credits Towards

VILLANOVA UNIVERSITY

Villanova PA

Bachelor of Science – Business Administration

October 2010

AMERICAN INTERCONTINENTAL UNIVERSITY

Schaumburg, IL

HONORS & AWARDS

Deans List, 2009 & 2010

Kuwait Liberation Medal, Southwest Asia Service Medal, National Defense Service Medal, 1992

TOOLS & TECHNOLOGY

Microsoft Word

Microsoft Excel

Outlook Express

Microsoft PowerPoint

PeopleAdmin

Recruitment Management System (RMS)

PeopleSoft

Microsoft Windows

IQ Navigator

Contact this candidate