Customer Service Technical Support

Naresh Mahendra

Dallas, TX ***** 310-***-**** ac2bz9@r.postjobfree.com

Profile

Self-motivated, technically astute professional with 19 years of experience that includes providing technical support to IT and telecommunications systems as well as administering networks. Assist large groups of users with hardware, software, telecommunications systems, remote access, and wireless devices, providing prompt and courteous customer service and user training in fast-paced environments. Learn broad and concrete concepts quickly to meet IT project expectations. Identify opportunities to save money and improve processes. Resourceful team player, who is detail-oriented and pursues ongoing education with enthusiasm.

Experience

AU Technical Services/Array Systems, Inc., Costa Mesa, CA 2012 – 2016

IT Consultant

Supported two dozen clients, including 100-user customer’s IT infrastructure at inpatient and outpatient facilities. Managed entire network, including servers, workstations (PC and Apple), operating systems, and applications.

Administered Active Directory, Exchange, IRC server, and backup/recovery operations. Managed virus protection efforts and security for PCs and servers.

Oversaw seamless wireless networking and bridging.

Installed and troubleshot VoIP handsets. Set up mobile phone networking and e-mail.

Set up server room and low-voltage cabling.

Managed remote access setup and maintenance.

Provided technical support for approximately 10 clients that included small businesses and companies in health care and legal industries; performed network installation and management, computer/peripheral setup and maintenance, antivirus and backup support, application support, and emergency assistance.

Columbia Manufacturing Corp., Gardena, CA 2005 – 2011

IT Manager

Implemented, managed, and supported entire network, including servers, workstations, applications, and operating and backup systems, providing technologies for approximately 50 users.

Selected and deployed MRP solution (Epicor Vantage). Assessed needs, established standards and procedures, and played active role in solution testing and end user training. Implemented system that was easier to maintain and integrate with third-party software.

Supported EDI system that facilitated 90% of company’s ordering, invoicing, and shipping notice transactions.

Migrated EDI from Gentran Server to Tie Commerce eVision and upgraded database from MS SQL 2000 to MS SQL 2005, allowing for increase in customer base and revenue.

Ran reports on incoming orders and outgoing invoices; cross-referenced to ensure data aligned with ERP.

Trained internal customer service personnel, assisted vendor with writing and maintaining EDI maps, and assisted customers with making changes to data.

Provided support for headquarters’ security system, including surveillance cameras and access systems.

Maintained and updated pricing in Epicor Vantage.

Managed sales/inventory database and provided reports to leadership.

Assisted external auditors with required data and manufacturing reports.

Bristol Farms Inc., Carson, CA 1994 – 2005

Telecommunications Administrator/Store Systems and Help Desk Analyst

Administered $400,000 voice, data, and wireless budget.

Developed strategy for acquisition and implementation telecommunications technology; selected and negotiated with vendors, forecasted usage, and administered telecom systems.

Participated on team that coordinated new store rollouts and remodels. Oversaw installation of point-of-sale (POS) systems, PBX, data centers, servers, and store systems, within established budgets and timelines.

Directed AT&T Frame Relay conversion at 12 locations in one month, saving company $48,000 over three years.

Implemented Voice over Frame (Mitel) at seven locations, providing company-wide cost savings on local calls.

Naresh Mahendra

Page 2-310-***-**** ac2bz9@r.postjobfree.com

Experience

Bristol Farms Inc.

Telecommunications Administrator/Store Systems and Help Desk Analyst – continued

Established and managed time/attendance, payroll, and scale management systems and provided training and support to end users. Maintained and upgraded hardware within budget parameters.

Analyzed monthly voice and data invoices to ensure accuracy of billing; discovered $14,000 Telco billing error, resulting in a refund.

Served as primary contact for corporate Microsoft Great Plains users, providing support, training, upgrades, and integration of policies/procedures. Supported associated third-party modules.

Deployed Virtual Private Network (VPN) on Windows 2000 for organization’s remote users.

Maintained, troubleshot, and repaired computer systems, printers, wireless devices, and additional peripherals.

Earlier positions as Store Systems Support and Price Integrity Coordinator and as Grocery Clerk and Night Supervisor.

Education, Certifications, and Training

Eastern Kentucky University, Richmond, KY

Coursework in Engineering (Two Years)

El Camino College, Torrance, CA

Coursework in Business and Computer Information Systems

Network Plus Certification (pending)

Microsoft Certified Professional – Workstations

Training:

SQL – eXcelerate

Creating a database, retrieving and sorting data, aggregate functions, mathematical operations, joins, format, date functions, UNION

System Administration for MS SQL 7.0 – Quickstart Technologies

UNIX/Linux Installation and Configuration, UNIX/Linux Programming – LTU Online

Visual Basic, Java – UCLA Extension

Microsoft Access, Advanced Troubleshooting, Maintaining and Upgrading PCs, Business Writing – ACR Systems

Technical Skills

Applications: Epicor Vantage 8.03.400, MS Great Plains, Gentran Server (EDI), eVision 5.0 (EDI), InfoFlo 6.0, MS Office 2007/2010/2013, MS Outlook 2007/2010/2013, MS Exchange, MS Internet Explorer, Netscape, Firefox, Chrome, LogMeIn, PC Anywhere, Remote Admin, Real VNC, WS FTP, Visio, Time Pro, Jantek, PC Plum, Hobart Scalemaster, Procomm Plus, ADP, Paychex, Remote Link, AVT CallServer, MicroTrax, FRx, Automate, iLytix XL Reporter, Monarch, BrightStor Arc Backup, Trend Micro CSM Security, CODESOFT, MS SQL, Progress Open Edge 10.01b, VMware vSphere, Microsoft 365

Operating Systems: MS Server 2008 – 2012, Windows 7/8/10, MS-DOS, UNIX, Red Hat Linux, Mac OS 10.8

Hardware: Intel-based Servers/Desktops/Mobile Computers, Mitel 2000 & 2000 Light PBX, Avaya Merlin Legend PBX, Nortel Norstar, Sensomatic Security Systems, Dell Tape Backup Systems, NAS Server

Contact this candidate