Operations

**no. arabinda sarani,

Post- italgacha,

P.s.- Dum Dum,

Kolkata- 700079

West bengal

Cell phone : 906-***-****

Email : ac2bux@r.postjobfree.com

SUBRATO SEN

CAREER OBJECTIVES

An engaging and dedicated professional with an optimistic approach and high learning ability capable of taking a responsible position looking for higher responsible orientated career.

PROFESSIONAL DETAILS

Organization: ADFC Pvt. Ltd., sister concern of HDFC BANK

Location: Kolkata

Period: February 14 to Dec 14

Position: Relationship manager

RESPONSIBILITIES HANDLED

Maintain the relationship with the elite customers with the bank.

Provide them banking requirements and services.

Sales of asset products like CASA, loans(personal, auto, home, educational)as well as third party products like One Assist, HDFC Life, HDFC General insurance to the customers.

Selling of normal and super premium Credit Cards to the Classic customers.

Maintaining and updating databases through CRM, Flexcube, Telesmart and CBCI

ACHIEVEMENTS

Sales banking products consistently.

Maintain relationship with the customers.

OVERALL GOAL

Is responsible for-

Acquisition of new Preferred customers.

Enhancement of the relationship by cross-selling products and services as per the profile & need of the customers.

Deepening the size of the relationship.

Retention of the customers by providing the best possible services and being the

dedicated point of contact for these customers.

So that-

HDFC Bank is the primary banker for these Preferred relationships

Maximum share of wallet of these customers is with HDFC Bank.

CURRENT PROFESSIONAL DETAILS

Organization: TATA CONSULTANCY SERVICES

Project: Phoenix Life

Location: Kolkata

Period: Mar 2015 to till date

Tcs mail ID: ac2bux@r.postjobfree.com

RESPONSIBILITIES HANDLED

Calculate insurance premiums.

Code data from records.

Distribute correspondence or mail

Examine documents to obtain information

Follow contract, property, or insurance laws

Maintain insurance records

Maintain records, reports, or files

Obtain information from individuals

Provide customer service

Recommend claim action

Review data on insurance applications or policies

Review insurance policies to determine appropriate coverage.

Review records for completeness

Search legal records

Transcribe spoken or written information

ACHIEVEMENTS

I have got competency from Onshore (UK)

Appreciation mail from UNITED KINGDOM clients for support.

SOFTWEAR KNOWLEDGE

Have knowledge about Bell Administrative Network Communications System(BANCS) tools.

CRM, Flexcube, Telesmart and CBCI

QUALIFICATION:

2012 Bachelor of Commerce from B.U. with accounts honours

2009 Higher Secondary from W.B.C.H.S.E.

2007 Secondary from W.B.B.S.E.

ADDITIONAL QUALIFICATION

Basic knowledge of Computer fundamental & O.S., communication system from WEBEL.

Operating system Windows xp, windows 7. Microsoft office 2007(word, excel, PowerPoint) from

WEBEL.

LANGUAGES KNOWN

ENGLISH,

HINDI

BENGALI

PERSONAL DETAILS

Date Of Birth : 19th july, 1990

Maritorial status : single

Date -

Place: Kolkata

Contact this candidate