Greg M Alley

Gilbert, AZ 480-***-****

LinkedIn URL ac2brx@r.postjobfree.com

Project/Operations Manager

Project Administration Financial Management Process Improvement

Seasoned manager with a history of success in all facets of project controllership, including strategic management, leadership, process auditing/improvement, coordination of ongoing changes in targets, and problem solving to achieve company goals under strict deadlines. Adept communicator who effectively collaborates with superiors, co-workers, business leaders, vendors, IT, and customers to optimize company processes.

Auditing

Contracts

Bookkeeping

ERP

LAN Networking

Customer Service

Process Management

Agile - Scrum

Training

Process Improvement

MDM data management

OMD - Oracle

PROFESSIONAL EXPERIENCE

RICOH AMERICAS CORPORATION, Tempe, AZ 2005 – 2017

Department Manager, 2015 – 2017

Created and implemented Master Data Management policies and procedures that improved functionality and efficiencies throughout cross-functional platforms.

Partnered with IT and cross functional team members to develop and initiate system enhancements that resulted in a 50% reduction in needed headcount while also realizing a 40% increase in department response time.

Recruited to lead the Customer Master department to set and document processes that led to reliable data structures.

Led detail process mapping and analysis sessions while collaborating with internal department leaders to determine best practices to streamline and expedite departmental queues and functions.

Project Manager, Process Improvement, 2011 – 2015

Oversaw company process standardization as project lead after acquisition of IKON Office Solutions.

Collaborated with IT and cross functional team members to develop and initiate system improvements, facilitating increased system and process efficiency.

Led system conversion Project for all facets of business for contract billing/setup, depot repair, install base, meters, internal federal compliance, and COSO auditing; Including requirements gathering, QA testing, rollout, and post project support.

Led system automation project that reduced the processing time of sales-to-cash workflow from an average of 28 to 7 days while reducing necessary headcount by 60%.

Sr. Analyst, 11i Process Team, 2009 – 2011

Ensured consistent process standardization after company acquisition of Lanier Worldwide.

Analyzed data and processes to provide matrix leadership to 260 managers, contract/billing associates, IT support and other company employees.

Optimized customer billing experience and internal response times by creating and implementing new reporting mechanisms, and identifying KPI’s.

Created training curriculum for legacy employees to facilitate a more efficient customer experience during the transition to new company system.

Project Manager, IKON Integration team, 2008 – 2009

Directed cross-CCC team to plan and apply national Ricoh DMS quality process.

Led team of 24 to achieve project cleansing and support goals in preparation for Ricoh acquisition.

Collaborated with IKON and Ricoh senior management team to establish go-forward support structure and process.

Billing Manager, Cycle Assurance Team, 2007 – 2008

Developed and implemented internal Audit processes that resulted in a 99% COSO pass rating during fiscal years 2007 and 2008.

Managed staff of 20 billing agents to create and comply with customer billing contracts.

Eliminated $2.5M in annual company revenue loss by identifying and removing gaps in contract setup process.

Coordinated with process management to increase efficiency and functionality of processes.

Submitted and implemented requirements/design for automatic audit report creations.

Billing Manager, Rocky Mountain Oracle Transition, 2005 – 2007

Directed daily billing operations, partnered with marketplace management deescalate issues, perform root cause analysis, and optimize billing process.

Led team of 14 to manage 22K assets worth $5.2M in monthly revenue in the Rocky Mountain Marketplace.

Created and ushered in local Oracle Sarbanes-Oxley controls, delivered monthly test samples to internal audit.

CAREER NOTES

Owned and supervised automotive repair shop employing 10 workers in Mesa, Arizona from 2002-2006. Employed as team leader with AT&T in Meza, Arizona from 1994-2000. Served as Repair/Communications, Corporal, and Squad Leader with the United States Army from 1989-1992 in Fort Irwin, CA.

EDUCATION & CREDENTIALS

General Education & Core Electronics, University of Maryland, Yongson Army Base, Seoul, Korea

Agile Scrum Certification, 591219

A+ Certification, Mindworks

Microsoft MCSE Program, Mindworks

Army Leadership Development course, 1991

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