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Customer Service Information Technology

Location:
Albany, NY
Posted:
September 15, 2017

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Resume:

Timothy Davis

** ******* **** ******, ** *****518-***-**** ● ac2bpm@r.postjobfree.com

Summary

• Master Auto Mechanic

• Highly skilled in troubleshooting and repairing of gas fuel vehicles

• Hands on experience in adjusting and replacing engines and other parts within automobiles

• In depth knowledge of principles of internal combustion engines, tools and equipment used

Education

State University of New York Delhi

A.A.S, Automotive Mechanics New York State Inspection License

ASE – American Service Excellent – Certification

Mildred Elley College, Albany, NY

Information Technology AOS Expected

Coursework:

Spreadsheets and Database Application

Computer Concepts-I learned the overview of PC hardware, software, operating systems, and peripherals.

Web Design with HTML5-Created and designed a website

Microcomputer Hardware-Built a desk top computer

Microcomputer Operating Systems- Installed and configured Windows 10 O/S

Help Desk Management and User Support-Resolved desktop application issues, networking issues, and security issues with a focus on new desktop operating systems and mobile user support.

Created VM’s (virtual machines) using Hyper-V and installed Linux, Windows 10 Pro O/S

Tested Applications using VM’s

Remotely accessed other computers in a Network environment.

A+ Guide to Software-Managing, Maintaining, and Troubleshooting Microsoft O/S problems.

Set up internet connections wireless and wired systems.

Experienced in running and troubleshooting Mac O/S.

Have added Email accounts to mobile devices and synced these devices with Microsoft Edge accounts.

Set up OneDrive and iCloud accounts and managed both.

• Performed routine and anticipatory maintenance and repair of vehicles and equipment

• Cleaned and maintain vehicles

• Troubleshoot and repair all types of problems

• Scheduled and maintain history records of all vehicles

• Ensured all safety systems are in check before performing any procedure

Experience

As a business owner running 2 repair shops I was responsible for interviewing and hiring employees as well as dismissing them from their duties.

Training employees on customer relations and front desk procedures

Performed payroll function weekly with flat rate technicians

Provided customer service call backs on how service was performed

Used a computer based shop software program integrated with QuickBooks

Paid all bills associated with two repair shops

Approved all office and shop supplies

Set up commercial accounts with parts supply vendors

Reviewed weekly and monthly profit and loss statements

Contacted customers of work needed and gave customer full cost on parts and labor

Problem solver.

Resolved customer complaint concerns

Set up Bluetooth devices in vehicles that were compatible

Update software to vehicle computer systems including Infotainment systems with a USB drive or a specified computer system

Managed backups on both computer systems as well as maintaining software updates

Managed and updated the business website with weekly specials and printable coupons

Performed routine and anticipatory maintenance and repair of vehicles and equipment

Had Employees clean and maintain vehicles at a high standard

Troubleshoot and repair all types of problems

Scheduled and maintain history records of all vehicles

Ensured all safety systems are in check before performing any procedure

Fuccillo Nissan of Latham June 2017-Present

976 New Loudon Rd, Latham, NY 12110

Destination Nissan

770 Central Avenue

Albany, NY 12206

Master Auto Technician March 2016-June 2017

Keeler Mercedes, Latham, NY

Master Auto Technician November 2015 – March 2016

Davis Bros. Auto Center

Carman Road Rotterdam, NY May 2011-Sept. 2014

2544 Route 20 Carlisle, NY

Owner/Operator

Northeast Petroleum Technologies Schenectady, NY

Fleet Manager January 2009 – May 2014

LIA Nissan, Schenectady, NY

Auto Technician June 2006 – May 2007

Gable Dodge, Cobleskill, NY

Auto Technician April 2004 – June 2006



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