Summary

Skills

Experience

Beth Gallagher

** ******* **.

Hamden, CT. 06518

Home: 203-***-****

ac2bnm@r.postjobfree.com

A highly accomplished, dynamic and skilled professional candidate with in-depth knowledge of the medical field and high stress work environments. To apply my employment knowledge and life experiences in an environment that will allow me to help others as well as learn and grow myself. Problem resolution ability

Enthusiastic Caregiver

Extensive medical terminology knowledge

Clinical training

Superior computer literacy

Fast learner

Qualified in specimen collection/processing

Strong medical ethic

Strong clinical judgment

Enthusiastic Caregiver

Patient/family focused

Team player

02/2012 - Current

Hamden, CT

Medical Assistant

Dr's Fine & Gillette

Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Cleaned and sterilized instruments and disposed of contaminated supplies. Recorded patient's medical history, vital statistics and test results in medical records. Providing direct patient care including vital signs, updating patient histories, ordering blood work, and radiologic diagnostic tests.

Escorted patients to examination rooms and prepared them for physician exams. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.

Utilized several computer programs/EMR systems to collect patient information, lab work, test results and to check in patient's.

Trained all new Medical Assistant's, checked patient's in at the front desk, helped in answering a very heavy volume of phone calls, booked surgeries, and in charge of ordering all medical related supplies for the office.

02/2007 - 03/2010

New Haven, CT

Lead Officer

Yale University Security Department

Oversaw a staff of 6 full-time employees and 4 casual employees in the Transportation Dispatch Division. Responsible for the administrative leadership of the unit. Coordinated all scheduling and maintained weekly payroll records. Conducted daily informational sessions, uniform inspection, supply, radio and equipment checks. Integral member of the new equipment selection team. Interacted on a daily basis with all departments of the University regarding transportation needs and complaints.

Strong customer service and public relations interaction including answering phones, inputting data into the computer, and typing.

Testing and training of dispatchers and drivers on the new office software and vehicle mobile data terminals, and implementation of the new dispatch system throughout the Security department. Utilized my knowledge of basic operations systems like Microsoft Outlook, Power Point, Excel, and the Internet to maintain office functions.

Updated and tallied monthly calls to actual vehicle pick up and drop off statistics. 10/2005 - 02/2007

New Haven, CT

Transportation Dispatcher

Yale University Security Department

Answered over 1,000 telephone calls a day from students/faculty/staff and dispatched a fleet of 15 to 20 vehicles for transport.

Utilized a complex software program to enter calls into the computer while dispatching drivers via the radio References

Certifications

and telephone.

10/2004 - 03/2005

New Haven, CT

Central Alarm Station Operator/Security Officer

Yale University Security Department

Strong customer service and Interaction with every department at Yale University on some level. Monitored alarms for Yale buildings including cameras and dispatched appropriate personnel via radio and telephone for fast response.

Answered numerous phone calls and dispatched Security Officers to various locations pertaining to lock outs, escorts, alarms, and required posts.

Patrolled buildings, checked id's, and maintained a professional demeanor at all times. 06/2003 - 10/2005

New Haven, CT

Police Dispatcher

Yale University Police Department

Handled all incoming emergency and non-emergency calls to the University police and operated the Collect/NCIC system to assist Police Officers on patrol. Utilized the Computer Aided Dispatch System to input and retrieve data while receiving incoming calls from staff, students, and the public for routine and emergency situations. Used my knowledge of the University and city street locations to dispatch appropriate Officers to the scene.Worked confidently and efficiently in a fast paced, stressful environment. 12/2002 - 07/2003

New Haven, CT

Emergency Medical Dispatcher

American Medical Response

Utilized my Emergency Medical Dispatch skills on the telephone to assist with medical emergencies until ambulance units arrived on scene.

Answered emergency calls from the public and dispatched appropriate ambulance units to the scene. Contacted local PSAP providers to assist when needed. Worked confidently in a fast paced environment using teamwork, excellent customer service, typing, and computer skills on a daily basis.

References Available Upon Request

Credentialed Medical Assistant 2015

Security Industry Association Certification 2004

Telecommunications Certification 2003

Collect/NCIC Certification 2003

Emergency Medical Dispatch Certification 2003

Emergency Medical Technician Certification 2000

Certified Nursing Assistant Certification 1996

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