Customer Service Sales

CLIFFTON MEADOWS

***** ******** ****** ***** *********, FL 33569 813-***-****

ac2bli@r.postjobfree.com www.linkedin.com/in/cliffton-meadows-2b6bb949 Well-rounded management professional with experience in leading teams in sales and recruitment, project management, customer service, retail sales, quality and regulatory compliance, OSHA compliance, and human resources. EXPERIENCE

SR. ACCOUNT MANAGER, KELLY EDUCATIONAL STAFFING MARCH 2016 – AUGUST 2017

Responsible for all aspects of KES product in Polk County, FL.

Lead team consisting of 4 Sr. Level Recruiters, One Sr. Level Compliance Specialist, One Sr. Level Incident specialist, one payroll supervisor, and one Training Facilitator.

Lead team to hire over 1,000 substitute and paraprofessional candidates in 2016/2017 school year in addition to leading them to place over 16 Direct Hire candidates at Polk County Schools.

Assisted in the development and implementation of new product lines in KES arena including development of training materials for ESE Paraprofessional and ESE Substitute Teacher training.

Responsible for End User engagement and achieved this by maintaining a close working relationship with top level representatives as well as administration located at the 157 public schools, 4 charter schools an 1 private school.

Team is consistently a top tier performer in region in terms of sales, contribution and gross profit while being a majority contributor to over $1.3 Million contribution/gross profit earned by Kelly Services Lakeland Branch for 2016- 2017 fiscal year.

Maintained and developed recruiting strategy and implementation to include but not limited to: Development of Recruiting materials, scheduling of events, open houses, job fairs, partnerships with area Colleges and Universities CO-MANAGER, WALMART JANUARY 2014 – MARCH 2016

Responsible for $80+ million store including leading and development of a Walmart Supercenter team consisting of over 350 associates.

Directly responsible for replenishment and development of stores IMS process, seasonal and promotional modular changes, assistant manager development, complaint response and processing and Non-Conformance (NCR) Corrective and Preventive Action (CAPA).

Adhered to governmental and company guidelines including compliance, safety and community engagement.

Lead team of Assistant Managers (7 in total) to achieve sales and customer service goals and standards set by Walmart.

STORE MANAGER, SAVE A LOT JULY 2011 – DECEMBER 2013

Responsible for all aspects of grocery store management including, but not limited to: Inventory Control, Personnel recruitment, retention and development, Financial Budgeting, Scheduling, Progressive ID Sales Development, Ordering and Procurement as well as Perishable Sustainability Management.

Lead store to achieve highest sales week and year in history of the store.

Maintained high level of efficiency in terms of Sales per Billable Hour (SPH) to reach highest SPH in history of store EXECUTIVE TEAM LEADER, TARGET MAY 2005 – JULY 2011

Responsible for financial contribution and performance of $40+ Million-dollar store

Lead team of 45 team members with 5 direct reporting team leaders to achieve sales and presentation standards in addition to daily Leader on Duty (LOD) tasks.

Ensured proper execution of Company guidelines including compliance, safety, and community engagement.

Strived to drive sales in all aspects of Hardline and related departments.

Assisted Store Team Leader with development and payroll plan monitoring as well as ensuring that budgets are met.

Worked closely with Human Resources to hire and train talent.

Maintained a culture of accountability while recognizing outstanding performance of team members

Performed ETL Duties in Logistics, Replenishment and Hardline areas NIGHT MANAGER, RADISSON BAY HARBOR HOTEL MAY 2005 – JULY 2006

Responsible for management of hotel property consisting of over 200 Guest Rooms and 30 employees.

Managed front end personnel, housekeeping, transportation, maintenance, and mechanical personnel.

Ensured that all employees were attentive, friendly and helpful

Ensured guest satisfaction through strong customer service and quality accommodations.

Ensured safety throughout facility.

SCIENTIFIC RECRUITER, KELLY SCIENTIFIC RESOURCES OCTOBER 2004 – MAY 2005

Responsible for Florida Market of Kelly Scientific Resources product line.

Recruited top tier candidates for placement at customer locations, customer engagement, and assisted sales person with sales calls

Communicated daily with customers to provide human resource solutions for their needs

Oversaw staffing and scheduling for placed employees EDUCATION

BACHELORS OF ARTS, ROLLINS COLLEGE MAY 2004

Major: Biology

Minor: Communications

SKILLS

Hiring

Leadership

Management

Analysis

Project Management

Sales/Recruitment

Customer Service

Training

Human Resources

Scheduling

Associate Development

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