-Mrugendra Sawant

Contact no. - 993*******

E-mail – ac2bjd@r.postjobfree.com

Career Objectives

Achieve Success by making the best use of every opportunity and learn something new.

Skill sets

- Good presentation skill,

-Ready to work in Flexible working hours,

-Strong analytical, problem solving, organizational ability,

-Written and communication skills,

-Ability to deal with people diplomatically,

-Willingness to learn,

-Team facilitator

Education Qualification

-Diploma in Labour law – Mumbai University. (June 14)

-MBA in HR from Welingkar Institute of Management - Mumbai University.(May- 13)

- Graduated in Bsc (Zoology) from Mumbai University. (March 2004)

Technical skills

- MS Word, Excel, PowerPoint, Outlook

-Internet Savvy

Professional Experience:

Total 10.5 years of experience in BPO Industry.

- 3 Global Services pvt. Ltd. (Oct- 07 – Present)

- GTL Limited: (Dec 04 – Nov 06)

Tech Mahindra Business services.

Designation: Lead Customer Service Advisor.

Work Profile:

• Worked for Both UK and Australian process.Customer Service Executive for 3 UK mobile network

• Liaising with Business Relationship Manager for any exception handling to provide quick resolution to business clients across Australia.

• Assisting Business Development Managers from various states in Australia for smooth provisioning of sales.

• Providing end-to-end resolution to Dealer and Retail channel with clients’ enquiries.

• Co-ordination of personnel and material logistics movements within Australia.

• Monitoring and handling escalation desk and escalation emails.

• Handled Migration 'project' of customer's from One network to another.

• Liaison with internal departments regarding all aspects of Australia operations management.

• Conducting process training for various departments in operations management as a Loan Trainer.

• Conducting handset audits and credit audits for business channel in Australia..

• Coordinating and providing timely reports to business clients’.

• Responsible to follow up on and expedite all escalations received from business clients’.

• Supervising floor activities in place of the seniors.

• Take on added responsibility in case of excess workload.

GTL Limited:

Designation: Sales Representative.

Work Profile:

- Worked as a Tele Sales Representative for a US Process to offer membership for Protection against credit card – theft and other Health Insurance to existing credit card holders.

Extra Curricular Activities

- Photography.

- Winner of Sketching Championships at Inter-College Level.

- Passed Elementary drawing Examination with ‘A’ grade.

Personal Details

-Date of Birth: 19/11/1984

-Languages: English, Hindi, Marathi

-Hobbies: Playing Cricket, Fish Keeping,

-Address: 303 Siddheshwar Apartment,

Kisan Nagar – 2, Wagle Estate,

Thane (W) Pin: 400604

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