Customer Service Accounts Receivable

MICHELLE HALEY Accounts Receivables and Payable Specialist

*** ****** ** *******,** 08075 856-***-****. ***************@*****.***

EXPERIENCE

Monarch Recovery Management -10965 Decatur Rd Philadelphia,Pa 19154 Accounts Receivable specialist-Manager

April 2003 to July 2017

The handling of account receivables and accounts payable for business accounts and consumer accounts.

CLIENTS:

• Citi Bank

• Synchrony Bank

• US Bank

• Harley Davidson Credit Corp

• First Premier Bank

TYPES OF ACCOUNTS:

• Corporate Accounts

• Legal Accounts

• Consumer Accounts

• Business Accounts

• Pre charge off accounts

• Charge off accounts

Auto deficiency

Mortgages

Lines of credit ( business and consumer)

Retail business accounts

Retail consumer accounts

Commercial loans

Student loans

Corporate bank cards

Consumer bank cards

RESPONSIBILITIES:

• Resolve delinquent accounts

• Negotiate settlement offers

• Process payment transactions:

Cash transactions

Credit card

Debit card

Checking ( pay by phone transactions)

Money gram / Western union

Bank wire

Direct deposit

• Handling of Inbound and outbound calls:

Order statements and invoices upon request.

Document every call on system

Maintaining a large A/P and A/R file

• Train new hires :

Negotiations

System proficiency

• Attend all roundtable discussions with all clients

• Assist with client audits

• Liquidation goals and client performance

Quality Assurance:

• Knowledged on all federal and state regulatory laws

FDCPA COMPLIANT

National Revenue Corporation 10 Lakeview center park Marlton,NJ, -Accounts Receivable Specialist

September 1999 to April 2003

Handling of Inbound and outbound calls for American Express

• Responsibilities:

Resolving collection accounts for all American Express products

Negotiate settlements

Maintaining a large A/P and A/R file

Inbound/ outbound calls

Liquidation goals and client performance

• Types of accounts:

Legal accounts

Corporate accounts

Business accounts

consumer accounts

Cross Country Bank Wilmington,De Accounts Receivable Specialist

February 1997-September 1999

First party customer service:

•Responsabilities:

Handling inbound/ Outbound calls

Resolving delinquent accounts

Processing payment transactions

Maintaining large A/P and A/R file

EDUCATION

Trinity Catholic Academy -Southbridge, Mass

Graduate, 1992

SKILLS:

Excellent customer service skills

proficient in word and excel

Ability to work in high pace environment

Detail oriented

Ability to multi task

Leadership skills

SYSTEMS PROFICIENT WITH:

CUBS ( columbia ultimate business systems)

Accurin

TLO

IDI LOGIC

WINDOWS (all versions )

WORD

EXCEL

References: James Knauss -Operations manager

Contact : 215-***-****

References: Jerry Smith-Immediate supervisor

Contact: 856-***-****

References: Timothy Geyer-Associate

Contact: 267-***-****

References : Shelley Mcnulty-Associate

Contact: 609-***-****-Associate

References: Ronald Cameron- Associate

Contact: 609-***-****

Contact this candidate