Trellis Jackson

**** ***** ****

Riviera Beach, FL 33404

919-***-****

ac2bh9@r.postjobfree.com

ADVANCED MEDICAL SUPPORT ASSISTANT

ADAPTABLE, DETAILED, PRODUCTIVE

Effective Multi-tasker Type 55-60 WPM

Skilled in Microsoft Office, VISTA, CPRS, GuiMail Data Entry and File Maintenance

Poised, tactful, diplomatic, calm under pressure Effective communicator

EXPERIENCE

WPB VA MEDICAL CENTER, West Palm Beach, FL 7/2015 – Present

Mental Health/Float/Consult Tiger Team Advanced MSA

Permanent full time 40 hour per week

Assisted leads to complete and balance multiple work assignments as a float for Surgery, Orthopedic, Podiatry, Wound Care, Fracture clinic, and Urology clinics.

Schedules appointments and verifies and updates demographics and insurance information.

Validate and update at each appointment the patient’s demographics, e.g., address, contact information, and health insurance when applicable utilizing the insurance Capture Buffer (ICB) software.

Interprets and verifies provider orders.

Make future appointments based on the Clinically Indicated Date (CID) entered by the provider in the Computerized Patient Record System (CPRS) order entry.

Cancels and re-schedules patients' appointments.

Assists Veterans with the management of his/her outpatient appointments.

Documents all calls in the telephone triage computerized documentation software.

Utilizes computerized programs and databases to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.

Determines the nature of the call and refers the call to the appropriate.

Monitored status of work progress in clinics to ensure proper clinic work flow for both clinicians and veterans in high traffic clinics.

Independently resolved patient and clinic scheduling, medications, or social work issues as it relates to VA patient care by facilitating communication with clinicians, social workers, and veterans.

Excellent problem solving and communication skills between staff and assisting veterans interpret medical terminology on test requirements and orders.

Simultaneously scheduled and worked various assignments in Mental Health clinics such as Substance Abuse, PTSD and Neurology and Medicine clinics, while balancing appointments for high risk veterans in Mental Health.

Keen member of the Consultation team to reconsolidate WPBVA outdated consultations reducing over hundreds of outstanding appointments weekly.

Created and managed reports for management to reflect current date of clinic consultation statuses daily using various forms such as work doc, Outlook and excel.

Effectively communicated both verbally and electronically with colleagues, management, and Veterans utilizing Outlook, Secure messaging, CPRS, and GuiMail.

Worked and scheduled for Substance abuse, PTSD, and Neurology clinic, while balancing appointments for high risk veterans in Mental Health.

Initiated the enrollment process for Veterans applying for the CHOICE program for outside care with private practices.

BEAUMONT VA MEDICAL CENTER, Beaumont, TX 8/2012 –7/2015

Primary Care/Mental Health Advanced MSA

Mail room clerk

Permanent full time 40 hour per week

Completed assigned duties such as pre-registration enrollment, eligibility and financial documentation, and processed VA Health Care Identification cards.

Provided excellent customer service while assisting veterans interpret various doctor’s medical orders and normal labs results.

Scheduled new patients and Agent Orange examinations while maintaining heavy workload in an active department utilizing Vista and CPRS.

Verified benefit renewal form (10-10 EZR).

Make future appointments based on the Clinically Indicated Date (CID) entered by the provider in the Computerized Patient Record System (CPRS) order entry.

Schedules appointments and updates demographics and insurance information.

Verified My-Health Vet Registrations, validated applications through secure messaging.

Processed emergency transportation transfers both inter and intra-facilities.

Audited for Controlled Substance Hospital, reported timely data on strict deadlines.

Excellent problem solving and communication skills between interdisciplinary teams, VA Medical centers, and outside agencies.

Facilitated and processed secure messaging with veterans and interdisciplinary team to sustain consistent flow of patient care, testing, follow ups, and lab results.

Assisted Veterans with medication refills and communicating with Clinicians regarding patient matters.

Participated in department meetings to discuss clinic acceptability, patient care, reinforce priorities and set deadlines while providing data using excel, outlook, and word docs.

Worked closely with clinicians both inside and outside VA medical centers allowing full performance in clinic and patient care.

Mail room, ensure certified mail and UPS packages are properly put into the arrival tracking system for delivery.

Coordinate all aspect of processing and completing reproduction request. Operate equipment to reproduce materials, fold, insert and seal for mailing.

Process shipping, receiving, delivery and electronic tracking of certified United Postal Service Letter and Postage.

Setup, operate and adjust duplicating equipment with a network based sorter.

Modify the layout of an item, type face and the mode of duplication to determine the appropriate and economical process to complete a request.

Protect printed and electronic files containing sensitive data and protect data form unauthorized release and alteration.

Manage the mail management program including the processing of express and presort mail.

AUDIE L MURPHY VA MEDICAL CENTER, San Antonio, TX 8/2009 – 08/2012

Geriatric, Primary Care, Mental Health MSA

Permanent full time 40 hour per week

Provided excellent customer service while scheduling for GEM-Geriatric, GEM-Memory, GEM-Nutrition, GEM-Pharmacy, and Primary Care consultations using Vista and CPRS.

Placed orders and maintained constant communications with lab work, x-ray, CT scan, and Ultrasound.

Processed documents for travel vouchers on behalf of Veterans.

Worked closely with social workers to assist veterans care at the medical center.

Proficient in date entry both in patient records and various reports of forms for lead in clinic and medical personnel.

Assisted in interpreting tests and instructions for patients to ensure maximizing on the results for doctor’s requested studies.

DURHAM VA MEDICAL CENTER, Durham, NC 1/2005 – 8/2009

Release of Information Assistant

Permanent full time 40 hour per week

Retrieved, processed, and filed administrative medical records for VA medical center.

Prepared excel and word doc. reports and presented data to various levels in the organization while keeping to set timelines.

Collaborated and organized work to meet timely deadlines while maintaining compliance with established processes, policies, and regulations.

Independently worked and maintained the flow of department while processing and filing timely documents.

Provided excellent customer service to veterans needing documents faxed or processed for legal, medical, and personal matters.

Responding to subpoenas, depositions, testimony, and court orders for information from attorneys, courts, local law enforcement agencies or public defenders.

Serving as liaisons to Regional Counsel and US Attorney’s office for trial cases.

Compiling the legal health record. Extensively research and resolve conflicting or inconsistent information related to complex medical legal requests.

Processing all incoming requests to the facility for Release of Information (ROI) along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE).

Maintaining files for all Privacy Act requests and subpoena cases being processed or complete.

Compiling tort cases for the Regional Office. This requires extensive investigations to track down x-rays and health records to compile a complete health record.

EDUCATION

Certificate of Medical Secretary, Empire School East Orange, New Jersey

Nursing assistant, Delores Nursing Home St. Petersburg, Florida

CERTIFICATIONS/AWARDS

Certified Medical Secretary

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