Customer Service Health Care

Rita Adubaah

**** ***** **, ******** ** *****

Phone: 614-***-**** E-Mail ********@*****.***

OBJECTIVE To work for an organization that places high value on human health care management as their strategy for success with many years of experience in healthcare .

Hondros College in Columbus, Ohio BSN, March,2017

EDUCATION American Institute of Alternate Medicine Columbus, Ohio

Associate Degree in Nursing (ADN) Dec 2012

Columbus School of Practical Nursing (LPN) Jan 2003

WORK Wesley Glen/ Ridge Skilled Unit Columbus, OH

Oct 2012- Present

Charge Nurse

Manages the environment to maintain resident safety

Provide health information and discuss treatment options

Conduct patient care, teaching and discharge planning

Reinforce and assist in educating and teaching patient and significant others on maintain good health.

Seek physicians’ opinion in times when appropriate

Identify the need for ancillary services and coordinate access and authorization of those services

Coordinate with other health team members

Complete all initial and follow-up contacts to ensure proper documentation of patients’ information

Prepare indebt report for members of the health care team

Supervises the care provided by LPN’s and nursing assistants

Passing medications according to physicians’ instructions.

Communicating with members of the health care team about patients’ condition and measures that can aid in patient’s healing process.

Supervising STNA’s to ensure healthcare and assistance within their scope of practice is completed.

Documentation of condition and nursing requirements of residents

Supervised teams of STNA when required

Documents treatment plans and procedures in accordance with regulations

Assist with emergency response to sudden patients illness

Assist residence with health techniques

Spend quality of time with residents and family members to help with their healing process.

Provide companionate support and understanding for patients and families in time of need.

SKILLS : Working both independently as well as with other members of the

healthcare team in a health care setting. Strong Multi-tasking skills as well

maintaining lasting professional relationship. Creative and innovative when placed in difficult situations that demands immediate-decision making. Performs task assigned with details and accuracy. Knowledge of nursing procedures and skills with excellent customer service will make immediate contribution to your company. Excellent oral and written communication skills

ACTIVITIES: Reading healthcare literature, cooking, and spending quality of time with family

and friends

Contact this candidate