Terry L Wiggins

**** ***** **.

Marion, S.C. ****1

Email:ac2b4p@r.postjobfree.com

(Home) 843-***-****

(Cell) 843-***-****

(Other) 843-***-****

Objective: To apply for the position of Branch Manager

Experience:

2015-2017 IHeartmedia Florence, SC

Account Executive

Main duties consisted of assisting client with proposals for radio ads, customer service, payments, and followup. Excellent communication skills, along with extensive knowledge of spreadsheets and Excel. I also took payments and forwarded to accounting for processing. Webinar and online meetings to discuss possible advertising options, schedules, and payment options. Attended client events to help promote the IHeartmedia brand as well. Responsible for total account management of over 30 clients including such companies as MotorMax and Bojangles Corporations.

2013-2014 1st Capital Consumer & Title Loans Dillon, SC

Branch Manager

My main objective was growth and customer retention through excellent customer service. Daily duties included opening store daily on time, ensuring cash drawer and daily deposit were correct each day, review of all new loans completed by staff, monthly title audit performed on titles, overall store maintenance. I was also responsible for daily employee training, scheduling, as well as disciplinary actions. Knowledgeable with DMV policies, title procedures, auto auctions, repo companies etc. Ability to appraise vehicles to determine car value.

2008-2012 TitleMax Marion, SC

General Manager

Operational lead of office, I greeted all customers at the door to build rapport and build better relationships with customers. Increased store 110,000 in total accounts in my 1st year, and always

maintained company standards in regards to collection numbers. I am experienced with both repossession agents, auto dealers and auto auctions. Excellent attention to detail and performance driven in all tasks.

2006-2008 Assurant Florence, SC

Hazard Insurance Specialist

I assisted customers with the filing of hazard homeowner claims and provided daily verbal contact with customers as well as company partners. I requested payments from escrow to be forwarded to homeowner for the repair of mortgaged property. On a daily basis I used my verbal and troubleshooting skills to quickly and accurately assist customers to improve customer retention. Known for my ability to resolve a wide range of customer issues and elevate customer satisfaction levels. Extremely reliable and trustworthy with an uncompromising commitment to providing optimal customer service.

2003-2006 Professional Auto Recovery Florence, SC

Office Manager

Manager of eight customer service representatives and over 20 repo drivers. Maintained office staff by recruiting, selecting, orienting, and training employees. My duties also included handling escalated customer issues, managing all office personnel and activities, follow-up with clients to assure we meet required expectations. Office visits to clients place of business to address issues and to discuss options. Submitted periodic reports to senior management for review. Promoted to Office Manager within 1 year of service with company. Excellent verbal and written skills. Experienced with all office equipment. Known for ability to resolve a wide range of customer issues and elevate customer satisfaction levels. Reliable and trustworthy with an uncompromising commitment to providing optimal customer service. I directly contributed to improving response rates and customer satisfaction ratings.

2001-2003 Tico Credit Florence, SC

1st Assistant Manager

Assisted manager and explained the process for applying for loan services to all incoming applicants. Performed daily field calls to past due customers to make contact and reestablish commitment. Daily follow-up on past due accounts to bring current. I was promoted to 1st Assistant Manager within 6 months. Excellent verbal and written skills. Experienced with all office equipment.

1998-2001 Loan City Marion, SC

Assistant Manager

I directly contributed to improving customer satisfaction ratings. Assisted applicants and explained the process for applying for loan services. Daily use of multi-line phone system, internet, and customer support software to assist customer. Excellent verbal and written skills.

1986-1990 Marion High School Florence, SC

Graduated with diploma.

1994-1996 Florence-Darlington Technical College Florence, SC

Civil Engineering Major

U.S. Veteran - Army

References upon request

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