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Customer Service

Location:
Irving, TX
Posted:
September 16, 2017

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Resume:

Robyn Paisant

*** ***** *****, *********, ***** *6092 Cell: 985-***-**** Email: ac2b4e@r.postjobfree.com OBJECTIVE

A highly skilled and motivated individual seeking employment while utilizing my skills in customer service, service industry, and financial industry experience while expounding on my experience in the real estate industry. As you will see by reviewing my resume, I have experience in research and analyzing data and information, working with numerous sources of information gathering and techniques, drafting of correspondence, proficiency in the use of numerous computer platforms. COMPUTER SKILLS

Microsoft Office, Publisher, Quick Books, and Outlook EXPERIENCE

Realtor Gardner Realtor 2006 - Present

Rent sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Facilitate acquisition transactions. Pre-screens and qualifies all potential buyers in order to assist the client in their home search. Marketing listings on social media and websites to potential buyers. Work with closing attorneys, bank and lending institution personnel, review and prepare legal documents to finalize property sale. Centerplate 2014 – Present

Suite Supervisor

Manage inventory of all open suites during major events (football, basketball, concerts). Maintain inventory control, handle guest complaints, manage attendants on duty to ensure company policies and procedures are adhered to. Responsible for coordinating the set up and break down of all suites. Ensure all guest are satisfied during their visit. 1st level contact to ensure complaints are resolved to prevent escalation. Communicate with other departments within the venue for Suite level needs are met. Suite Attendant

Managing inventory control for suites during game day events. Ensuring quality customer service practices are adhered to. Handling customer complaints and ensuring a satisfactory resolution by parties. Cash Room Associate

Perform verifications of substantial quantity of currency and coin transactions. Perform all monetary transactions presented, adhering to all departments and company policies, procedures, internal controls. Payroll & Human Resource Assistant (3 Month Project) Payroll Audit, payroll adjustment, prepared corrective action disciplinary documents, prepared staffing requisitions, enter schedules based off the budgets of staffing requisitions and notified all employees of their schedules. Bellsouth Telecommunications 1999 – 2006

Executive Assistant

Performed administrative duties for executive management. Responsibilities include screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports; and customer relations. Worked with all levels of internal management and staff, as well as outside clients and vendors. Sensitivity to confidential matters. Customer Service Representative

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. 911 Police Dispatcher New Orleans Police Department 1994-1998 Respond to emergency and non-emergency calls for assistance and information. Provide dispatch and communication support services for police, fire, emergency, and related services.

Jefferson Parish Sheriff Office 1988-1994

911 Police Dispatcher

Respond to emergency and non-emergency calls for assistance and information. Provide dispatch and communication support services for police, fire, emergency, and related services.

Detective Bureau Secretary

Processing detectives file in the Burglary, Economic Crimes and Crime Analysis Division. These duties included maintain files for prosecution, transcription of statements, assisting detectives in maintaining their cases. Crime Analysis division allowed for gathering crime statics and producing accurate statics.

EDUCATION LICENSE CERTIFICATES

Realtor License 2006 – Present

Certifications 2006 – 2013

Short Sale Specialist, Relocation Specialist, New Home Specialist, Residential Construction Specialist and Accredited Buyer’s Representative and Master Default Intermediary

East Jefferson High School 1987

ACCOMPLISHMENTS

2009-2017 Gold Award level of production, Gardner Realtors-NOMAR

2008 Silver Award Level of Production, Gardner Realtors

2006 Bronze Award, Northshore Area Board Realtor VOLUNTEER

2009 – 2017 President Panther Gridiron Football Club, Northshore High School

2009 – 2012 President/Secretary Panther Hardwood Baseball Club, Northshore High School My volunteer work includes eight years as the President of the Northshore High School Panthers Football Team, known as the Gridiron Club. Working closely with the athletic director and football coach, the Club has evolved into a successful operation. Drafted all By Laws and organizational documents to create a 501©3 organization and position description for each board member. Reviewed qualification standards to develop qualification ratings factor for applicants and make recommendations to management/school board employees. Provided technical advice to the people who vote on the board for the Gridiron Offer. Advice to board members and player family members on duties and necessary actions needed throughout the season. Organize awards ceremonies for award recognition and plan fundraising for additional funds to supplement school district budget. Manage organizations budget and financial needs. Oversee merchandise sales and inventory for additional income. Create/design player’s program for distribution. Organize community sponsorships

(raising over $15,000.00 annually). Organize the ordering and distribution of team meals for over 100 individuals (players and staff). Established social media sites and database of all player’s and families for communication purposes. During this time, I reviewed each of the applicant’s qualifications for board positions.



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