Administrative officer
Resume:
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Cover Page
Application Letter
Mrs. Nomsa Shai
Maiden name: Mtetwa
Residential Address
Ext 6
Vosloorus
1475
Contact Details
Cell: 074-***-****
Email: ac2b2p@r.postjobfree.com
RE: Application for Employment
I would like to apply for the above mentioned position. I have enclosed my CV to provide you with an overview of my experience and training. I am currently on the 2nd year studying for a Bachelor’s Degree in Public Administration through MANCOSA.
I strive to do my best in whatever I do, thus achieving excellence and self- actualisation. I believe that if I can be given an opportunity to serve at your organisation I would make a contribution in improving the level of competence to service delivery and strengthen the capacity in order to deliver quality support and growth.
Thank you for your kind consideration of my application. With kind regards,
Nomsa Shai
PERSONAL DETAILS
Surname : Shai
Maiden Name : Mtetwa
First Name(s) : Nomsa Dorothy
Address : 21755/5 Moletsaka Street
Ext 6
Vosloorus
1475
Telephone Number : 011-***-**** (H)
Cell Number : 074-***-****
E-mail address : ac2b2p@r.postjobfree.com
Gender : Female
Marital Status : Married
Health : Good
Driver’s Licence : Code 10
Nationality : South African Citizen
Home Language : Zulu
Criminal record : None
EDUCATIONAL QUALIFICATIONS
HIGH SCHOOL
School Attended : Esibonelwesihle Secondary School Highest Standard Passed : Grade 12
Subjects : Zulu, English,
Africans, Biology
Home Economics, Mathematics.
OTHER QUALIFICATIONS
Current Programme
1. Course : Bachelor of Public Administration
Institution : Management School of Southern Africa (MANCOSA) Year : 2016 July still in progress
Course Curriculum
Passed Modules : Pubic Administration 1A
: Economics 1A
: Business Mathematics
: End user Computing
: Financial Accounting
: Public Administration 1B
: Economics 1B
: Business Communication
2. Course : Programme for Economics and Public Finance Institution : Unisa
Year : 2009 - 2010
3. Course : ANC Political Science
Institution : Walter Sisulu Leadership Academy (Ekurhuleni) Year : 2007
4. Course : Webdesign And Email
Institution : Birnam Business College
Course Curriculum : Email, Dream weaver,
Software Installation for Internet,
PowerPoint, Internet,
Microsoft Office and Typing
Year : 2002
4. Course : Call Centre Certificate
Institution : POYNT
Course Curriculum : Selling Skills, Prospecting,
Telephone Technique,
Voice and Speech Training,
Call Centre Industry & Background
Year : 2004
SKILLS GAINED
Course : Water Loss Management & Leakage Reduction Company Name : Lyamba Consulting
Year : May 2010
Course : Business Etiquette Programme
Company Name : Ngebuse Leadership Training
Year : August 2010
EMPLOYMENT HISTORY
Employer : East Rand Water Care Company
Position Held : Executive P.A to the Managing Director Period Held : 2012 March to date
Division : Managing Directors Office
Job Responsibilities :
o To co-ordinate meeting & events
o Develop and Maintain Effective Relationships
o Resolve queries and complaints
o To ensure that controls are implemented
o Delegate work in the Managing Directors absence
o To plan and organise meetings
o Take action points and writing minutes
o Organise travel and preparing complex travel itineraries o Liaise with internal and external clients
o Make sound judgement on matters that are highly sensitive in nature o Coordinate information and reports and presentations o Purchasing supplies and operating office equipment o review memos and reports
o Conduct research
o Managing projects,
o Ensure accurate and timely reporting
o Manage office G&A budget
o Deal with customer complaints or issues
Employer : Ekurhuleni Metropolitan Municipality
Division : Office of the MMC-Water & Energy
Position Held : Personal Assistant to the MMC
Reason for leaving : Contract expired
Period Employed : July 2009 to 30 September 2011
Division : Office of the MMC-Housing
Period Employed : 09 Feb 2009 to 08 June 2009
Positions Held : Personal Assistant to MMC for Housing Job responsibilities : To co-ordinate meetings & events o To Develop and Maintain Effective Relationships
o To liaise with both internal and external clients direct and telephonically o To provide political and administrative support and coordination to the MMC o To co-ordinate MMC political programmes
o To resolve queries and complaints
o To ensure that controls are implemented
o To develop and implement data base on project and programme in the office of the MMC
o To exercise professionalism
o To maintain integrity
o Facilitate and coordinate activities between MMC, Portfolio Councillors, Heads of Departments and other internal & external stakeholders o Make sound judgement on matters that are highly sensitive in nature Reason for leaving : Temporarily contract
Employer : ANC Provincial Office (Political Education) Position Held : Co-ordinator
Period Employed : May 2007 to December 2008
Job responsibilities : Co-ordinate Meetings & Training o Develop and Maintain Effective Relationships
o Maintaining Administration Systems
o Management of Training Database and Certification process o Ordering, Managing and Distribution of Stationary o Generate and Compile Training Reports
Employer : Mzansi-Property Finance
Position Held : General Office Administrator
Period Employed : October 2006 to March 2007
Job responsibilities
o verify that invoices processed are for houses purchased o Data capturing
o Check that invoices are for the correct amounts
o Record and file invoices at the correct amount
o Check that payment requisitions are paid
o Liaise with clients for accounts statements and payments o Ensure payments are allocated to the correct accounts o Ensure payments are completed accurately and on time Employer : Ackerman’s Alberton Mega
Position Held : Sales Assistant and Cashier at Customer Services Period Employed : September 2005 to September 2006 Job responsibilities
o Processing Cash, EFT and cheque payments
o Check that accounts payments are for the correct amounts o Selling clothes to incoming customers and advising them about our promotions
o Assess new accounts applications
o Perform daily cash-up (balancing)
o Performing excellent customer services
o Exercising professionalism
o Deal and Resolve queries
o Stock taking
o Performing telephone etiquette
REFERENCES
1. Debbie Hlabioa
Customer Services Manager – ERWAT
East Rand Water Care Company
Contact no: 082-***-****
2. Mr. Pat Twala
Former Managing Director – ERWAT
East Rand Water Care Company
Contact no: 079-***-****
3. Mr. Fortune Mabunda
Executive Manager Operations - ERWAT
East Rand Water Care Company
Contacts: 083-***-****
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