Jeanelle D. James

**** *. *******, **** ** Chicago, Illinois 60649 773-***-**** ac2b2n@r.postjobfree.com

SUMMARY

A forward-thinking and results-driven operations professional with progressive experience in client relations, account management, shipment scheduling, supplier management, logistics, public relations, database management, consumer affairs, order processing, inventory management, and project management. Possesses a proven track record in all aspects of operations analysis, customer service, and training development. Demonstrated capabilities in analyzing customer needs, supply chain, and project management. Adept at managing diverse responsibilities and exceeding organizational goals, ensuring the long-lasting success of an organization.

EXPERIENCE

Robert Bosch, Broadview, Illinois

Logistics Coordinator, 2015-Present

Coordinate with automotive dealerships for on time delivery of navigation units. Maintain constant communication with dealership and car manufacturer on overall status of part delivery. Provide support to supply chain and accounting on resolving customer supply and accounting issues.

Advocate on behalf of customers within the Bosch organization, which includes key interaction with our Marketing, Sales, and Supply Chain teams.

Monitor customer order behavior; alert Sales and Supply Chain teams well as the customer of any concerns stemming from changes in customer demand. Maintain customer orders for changes in quantity or date, and coordinate large orders with Supply Chain prior to confirming availability dates. Conduct root cause analysis on missed orders and work with Supply Planners to implement corrective actions. Troubleshoot/ investigate problems to improve order stream.

Manage the business process for receiving and processing customer sales including, but not limited to, creating and maintaining scheduling agreements and single orders for customers within the SAP system; creating RMAs, credits, and debits; and monitoring, processing

Manage the logistics and customer relationship with our business customers, including large automotive manufactures. Correspond promptly to customers in relation to order request and order status updates. Identify problems, communicate the problem (and possible solutions), inform of progress and anticipated date of resolution with customers. Conduct data-driven analyses to support recommended changes

Direct project groups to support key business initiatives.

WRIGLEY, Chicago, Illinois

Account Manager, 2014-2015(Temporary)

Worked directly with customers to manage the flow of orders from receipt through delivery. Manage customer order flow in SAP to ensure on time and in full delivery. Working proactively with Supply Chain, Sales and our Customers to anticipate & resolve any issues that might impact on time delivery. Managed larger grocery account including Albertsons, Kroger, and Super Valu and smaller distributors.

Managed customer order flow, resolve any issues relating to the order

Managed order activities to ensure timely delivery creation, load planning and adherence to requested arrival date.

Proactively communicated any issues to sale and the customer, take the lead to improve processes and resolve problems.

Acted as the customer advocate in Supply Chain meetings, ensure customer expectations are identified and met.

Managed key customer master data to ensure SAP is accurate including shipping information, routing information and terms.

MORTON SALT, Chicago, Illinois

Account Coordinator, 2011-2014

Served as front-line communicator with bulk safety salt and industrial customer base. Provided industry-leading service levels to critical component of consumer products business and industrial sales. Supplied support to sales and marketing and supply chain departments, ensuring all orders and deliveries of products made in timely and accurate fashion exceeding customer expectations. Created customer guidelines and training material for account transitions. Worked closely with company’s top distributors Univar and Utah Department of Transportation.

Built, maintained, and expanded effective relationships with clients across 300 accounts. Served as the central point of contact and resolved customer issues/concerns in a timely manner.

Assisted in the development of custom solutions to address the client/prospect need. Effectively presented solutions to the client/prospect and negotiated contracts to ensure orders/services were priced appropriately.

Led communication between the client and service team members to ensure deliverables and timelines were met.

Developed a strong understanding of the multifaceted needs of the clients.

Partnered with marketing and sales team to develop and finalize Client Service Agreements.

FRAGOMEN, DEL REY, BERNSEN, & LOWEY, Chicago, Illinois

Global Immigration Coordinator, 2009-2011

Acted as liaison for key accounts through immigration process from start to finish. Created marketing plans for document procurement practice. Helped clients determine appropriate visa needed for duties abroad. Managed key accounts, including Intel, Johnson Controls, and Cisco. Managed information process between clients and caseworkers. Assisted clients’ international assignment arrangements by obtaining work permits and business visa. Ensured paperwork was filled in a timely manner to expedite urgent business trips. Procured vital records for clients.

Reviewed and approved $500,000 to $700,000 of bills per month.

Created training manuals for account transitions. Trained new employees on client-based procedures.

Assisted with consular filings and evaluating visa requirements for employment in various countries.

Met with consulate officers on work permits to insure accurate processing.

Collaborated with team members internationally in Europe, India, and Costa Rica.

THE RENAISSANCE COLLABORATIVE, Chicago, Illinois

Administrative Assistant, 2008-2009

Served as administrative assistant for 100-single-room-occupancy non-profit in Bronzeville area. Assisted organization with planning yearly events and fundraising. Trained tenants on resume writing and job searching skills. Coordinated board member meetings and events. Assisted with account payable.

Recruited new employees, interns, and volunteers.

Organized annual “friend-raiser” and open house and designed event brochures and flyers.

Collected over $5,000 of items to auction at annual fundraiser.

Assisted residents with job search, resume writing, and general computer skills.

Wrote grant proposals for additional funding.

Assisted with marketing tenant-run landscaping program.

INTERNSHIPS

LOYOLA UNIVERSITY CHICAGO, Chicago, Illinois, Student Assistant, 2008. Wrote articles for Loyola Magazine and Inside Loyola (monthly newsletter). Pitched stories to media. Arranged media clips online.

CATHOLIC CHARITIES, Chicago, Illinois, Communications Intern, 2008. Wrote articles for Keenager News. Assisted with marketing initiatives, expanding Keenager circulation. Developed online database for media clips. Implemented “Premium Advertising Space” for Keenager News.

ELIZABETH BERGER AND ASSOCIATES, Chicago, Illinois, Intern, 2005. Researched clients and event promotions. Pitched ideas to media. Constructed media lists with Bacon's Media Source and drafted press releases and pitches.

EDUCATION

LOYOLA UNIVERSITY, Chicago, Illinois

B.A., Advertising and Public Relations, 2009

COMPUTER SKILLS

SAP, CRMs, MS Office Suite, Adobe, Business Wire

Contact this candidate