Sandra Reno

ac2b11@r.postjobfree.com

561-***-****

Delray Beach, FL 33446

I am an accomplished Recruitment/Human Resource Professional with experience within healthcare, IT, engineering, telecommunications, finance, and call center customer service. I am well versed in Human Resource Policy and University Relations. My background is complimented with knowledge of diverse corporate staffing and expertise in EEO/Affirmative Action Issues and Employment Law. Additional skills include utilization, design and development of HRIS systems.

Strengths

Sr. Recruiter / Travel Nurses

Manufacturing Recruiting

Training

Allied Recruiting

B2B Sales Recruiting

Customer Service

Corporate Recruiting

Sr. Business Partner for 3 VPs

Employment Law

Executive Recruiting

Director of Recruiting / HR

Work Status Regulations

IT Recruiting

Talent Acquisition Director

Marketing

Engineering Recruiting

Sr. Healthcare Advocate

Performance Evaluations

Professional Experience

Emblem Health

SR Member’s Advocate

February 10, 2014-Current

●Strive for one call resolution

●Maintain control of the call make the member feel at ease with you

●De-Escalate transfers to Supervisors ( Calm the member, build trust keep the call from Escalating

●Support of HIP Medicaid, Child Health Plus, Essential Plans, Commercial Accounts, Select Care Metal Plans through the Affordable Care Act

●Explain to members their policy, coverage, deductible, co-pay, total out of pocket expenses

●Rectify Doctor and Facility over billing per our contracted agreements

●Submit Balance Billing to claims Dept. for verification of charges

●Conformation of Referrals -Authorizations

●Website Technical Support – setting up member’s personal page, setup Auto Pay. Teach member how to navigate the information in their file. Reset Passwords

●Work directly with NY State Medicaid and NY State Department of Health

●Recertification’s through the Department of Health of New York State

●Prepare and submit Formal Complaints and Grievances for our members

●Prepare and file Appeals for our members

●Provided 1095s for members proof of insurance for Income Tax

●Department of Health

●Customer Satisfaction

●Transportation through Logistics Care

Advantage RN

Recruiting Specialist

2013 - 2014

●Handled full cycle onboarding recruiting desk for Field Nurses.

●Achieve 100% of personal revenue budget

●Work directly with Management to agree upon goals and create success plans to achieve 90% retention of field talent, required Locks per month, and operational standards.

Supplemental Health Care

National Recruiter /SR. Staffing Manager

2010-2013

●Recruit and retained healthcare professionals using company core values of Integrity, Candor, Accountability, Respect, and Excellence.

●Assist the development & planning of regional recruiting in targeted accounts

●Support ongoing efforts to introduce Workforce Solutions to SHC clients

●Market SHC to prospective and existing clients to help build referral network

●Work directly with Market Manager to create a regional market plan for achieving national account goals

●Hit activity standards for all minimum activity requirements including touches, interviews, submissions, starts and client visits

Onward Health Care

Travel Nurse Staffing Manager /Recruiter

2009 - 2010

●Run a full recruiting desk. Establish, manage and place qualified Travel Nurses in working contracts around the Country.

●Placed 100+ outbound calls to screen, assess, interview and place candidates.

RCI Recruitment Consultancy

Director of Recruitment/Human Resources

2006 –2009 (Down sized)

●Cultivated and maintained a strong working relationship with SR. VP of Client Services, Marketing and Director of National Sales.

●Responsible for all recruiting and recruiting initiatives nationwide, consisting of but not limited to executive level, exempt professionals, non-exempt, consultants, contractors (1099) and temporary hires to meet the internal workforce as well as our clients nationwide. Provide Human Resource management support for 130 employees.

●Responsible for resource management, employee retention, training and development and employee orientation.

Interactive Resource Technologies

2003-2006

Director of Talent Acquisition/HR Generalist

●Responsible for all recruiting and recruiting initiatives for IRT’s corporate facilities in Ft. Lauderdale and Oklahoma for executive level, exempt professionals, non-exempt, consultants, contractors (1099) and temporary hires to meet internal workforce needs as well as IRT’s clients nationwide.

Lucent Technologies, Corporate Centers, Warren, NJ

November 1997-October 2003

Talent Acquisition Manager/ HR Generalist

Senior Global Business Partner

●Supply Human Resource and recruiting policy and procedures, training and business management support to 700 employees both International and domestic.

EQUIVELENT EDUCATION & CERTIFICATIONS

●Florida Atlantic University-Law/Certified Paralegal,, Boca Raton, FL

●The Compelling Offer /Cooperate Leadership Council

●Employee Retention/Corporate Leadership Council

●Workforce Turnover and Firm Performance/Cooperate Leadership Counsel

●Introduction to GSM and GPRS

●Certified in Aires volume 1 and 2

●Certified in EEOC and Interviewing (Paranet, Inc.)

●Certified Resumix Administrator/Certified

●Certified Restrac Administrator of Applicant Tracking Systems: TRM & SLX

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