Customer Service Administrative Assistant
Resume:
Deirdre D. Stokes
VA Beach VA **464
**********@*****.***
Objective: To secure a career opportunity that will utilize my knowledge and skills as Administrative Assistant
Education
2006 Microsoft Office Administrative Specialist
Infotec IT Training and Certification, Virginia Beach VA
Summary of Qualification
Effective interpersonal and public relations skills
Over 10 years working with the public
Excellent oral, written, organizational and time management skills
Hardworking, dependable team player who is willing to learn new techniques
Strong PC Skills. Word, Publisher, Excel, and Outlook Express.
Related Skills and Experience
Administrative Support
nswered and directed incoming calls using a Multi-line telephone system
Organized and maintained accurate files and records.
Prepared and verified statements for the end of the month reconciliation.
Prepared bank deposits vouchers, Invoices for payment, collected payments for leased properties
Prepared bulk mail and retrieved and distributed incoming and out-going faxes
Assisted supervisor with general office duties, to include filing, data entry, and typing
Customer Service
Greeted customers in a professional and courteous manner.
Handled customer inquiries and processed requests quickly and efficiently.
Utilized computer to retrieve and enter information.
Experienced with incoming and outbound call centers’ policies and procedures.
Worked Offline and various special projects as required
Employment History
Guest Service Rep Motel 6 Inc, Virginia Beach, VA 2012-2017
Administrative Assistant Abacus Corporation, Virginia Beach VA 2010-2010
Clerical Aide II Abacus Corporation, Virginia Beach VA 2008-2010
Clerical Aide II Headway Corporate Staffing, Virginia Beach VA 2006-2008
Customer Service Rep. Coleman and Associates, Norfolk, VA 2001-2005
Microfilmer American Funds Group: Norfolk, VA 2000-2000
Receptionist Randolph-Bundy, Inc.: Norfolk, VA 1999-2000
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