Test Project Manager

Ramakrishna Tadepalli

ac2az7@r.postjobfree.com

PHONE: 630-***-****

location: Buffalo Grove, IL, 60089

SUMMARY

Over 17 years of professional experience in Project Manager/ Operation Management, Business Analysis, Software Testing/ Quality Assurance and Development of various business applications

Experience in building, managing transitioning of test teams and closely worked with client management up to director/ product management

Over 10 years’ experience on managing onshore / offshore team members and providing guidance teams

Implemented Testing Center of Excellence(TCoE) across the projects as part of management best practices

Over 5 plus years of experience in Operations and Production Support

Extensive experience in Incident and Problem Management

Solid understanding of ITIL principles and implementation of the same for Operations

Extensive experience with Automation, monitoring solutions for complex applications

Very good experience as Operation manager to overseeing of production changes that meet the user expectations as well as clients

Capable of overseeing the architectural aspects of the development of the design, production of the construction documents plans and specifications

Experience on monitoring and analyzing the current system of production and working out a strategy for improving if necessary.

Experience on tracking/ analyzing incidents on production and root cause analysis with application manager and working out a strategy for improving if necessary.

Supported as Project Manager/ Business Analyst up on client need due to domain knowledge and experience

Specialized in Software Management, Analysis and Testing

Good experience on defining test strategy for improving and increasing testing process

Experience on managing the development on test plans, cases, data requirements.

Experience on business unit objectives long-term to short-term testing assignments while setting goals

Very good experience on Test Environments and Data Management

Experience on SAFe Agile methodology (planning phases like PI, Sprint, scrum etc.,)

Extensive validation experience in Automation, Mobility, Performance and Manual Testing on various technologies and Domain

Successfully implemented Automation Frameworks (Data driven and Keyword driven) for QTP 8.2 and 9.0.

Extensive experience on generating JMeter script for performance validation

Experience on validating platform messaging system to ensure not impact customer sensitive data and also did POC on SWIFT message platform in place of existing MQ

Strong programming skills in writing automation test scripts using VB Script.

Performed Black box, Functional testing, Regression testing, System testing, White box Integration testing, User Acceptance testing (UAT) & Smoke/Touch/Sanity Testing.

Good experience on all phases of SDLC (Software Development Life Cycle) and various Software life cycle models (Waterfall, Iterative, V-Model)

Proficient in Software Quality Assurance Testing API and Web based applications.

Excellent functional knowledge in Financial, Mortgage, Insurance, Banking and Telecom industries application validation

Expertise validating on application servers and web servers.

Validation experience using Mongo, DB2, SQL, PL/SQL, Oracle 8i/9i, MS Access and MS SQL Server databases and also experience in writing small scripts.

Validation experience on Operating Systems like Windows and UNIX.

Good experience on functionality development using VB, ASP .Net at the beginning of the carrier

Possess excellent communication, interpersonal and analytical skills along with can–do attitude.

CERTIFICATES / AWARDS

Gratefully Acknowledges Contribution – CLVR HoBs Testing for commitment to ensuring high quality releases are propagated to production – given by Fidelity on Dec 2007.

TECHNICAL SKILLS

Requirement Management

Rational Requisite Pro

Test Management

HP ALM (Quality Center) and Test Director

Defect Management

Rational Clear Quest, Quality Center and Test Link

Automation Tools

Selenium, QTP, WinRunner, IBM Rational tool

Performance Tool

JMeter

Databases

Mongo, Oracle 8.1.7, SQL Server 2000 and MS Access

RDBMS/Query Tools

MS SQL Server, DB2 and Toad

Scripting Languages

HTML, DHTML and JavaScript

GUI Tools

VB 6.0, Developer 2000 and XML

Change Management

Rational Clear Case, MS Visual Source Safe, PVCS Tracker

Operating Systems

Windows family and UNIX

Languages

SQL, PL/SQL, C, C++, Java and J2EE

Browser Testing Add-ins

Firebug, REST Client, Modify Headers and YSlow

Others

MS Project and Microsoft Office Suite, Microsoft Visual Studio .Net, Jenkins

EDUCATION

Master of Computer Applications - 1999

Bachelor of Computer Sciences - 1996

PROFESSIONAL EXPERIENCE

Client: Kroger Co., Blue Ash, OH Duration: Sep ’15 to till Date

Project: Ecommerce Digital ClickList

Role: Test Project Manager

Description: ClickList is an online grocery ordering service from Kroger. Kroger is so far having in store shopping till ClickList introduced. With the ClickList application shop online and pick up order at the store without having to leave car! There is a big road map of rollout all the stores to digital ClickList.

Site: www.kroger.com/onlineshopping

Responsibilities:

Planning and Controlling production changes

Worked with NOC to ensure proper escalation is in place for the applications supported by the team.

Go to person for management for production support, incident and problem management

Good Experience on conducting daily stand-ups, PI planning, Backlog Refinement, Defect Triage etc., part of Agile process

24/7 support for production environment

Reduced MTTR for the application by ensuring that the team joins the outage promptly, build proper runbooks so that the issues are resolved faster

Set up proper escalation process from offshore to onsite, where if the issue is not resolved in 15 minutes they escalate, this helped in reducing MTTR

Experience with both Incident Management and Problem Management

Created Action Items for team members after an incident and track them to conclusion to ensure that the incidents do not become problem management.

Ensured that the team supported lower environment including Performance environment.

Ensured that proper monitoring is in place and added/updated monitors as needed based on issues.

Created Operational Dashboards from splunk and Kibana to help catch issues faster.

Provided weekly readout to management on production environment metrics like volume, response times, outages and action items.

Based on production incidents severity conduct WAR room sessions till closer

Coordinate QA teams (WCS, OMS, IIB, ECSB, Rollout, ClickList-Web, Picking Solution, POS support) to drive project towards deliverables

Worked closely with Product Owner to understand the business requirements and priority

Review Incident reports prepared by Support team before presenting it to product owners

Managing quality assurance programs

Researching new technologies and alternative methods of efficiency

Contribute on UAT process along with Business team

Closely work with QA team on lower environment services or code level changes based on release priority

Setting and reviewing budgets and managing cost

Worked with business team on analysis on implementing SWIFT messaging platform in place of current system

Initiated Center of Excellency process and build a road map

Conduct Lead/Managers meeting on monthly basis identify issues across the board and define future road maps based on organizational level changes

Participated on Seamless architecture changes with SMES up on new strategy

Managing a team of 35 members (onsite + offshore) include 4 Leads; gauge their performance on completing tasks and deliverables.

Operation Management processes like shift allocation, strategies, risk analysis

Participated in recruitment process for various team across the organization

Conduct 1-1 meetings as well as skip level meetings with in the teams

Coordinate with other teams like POS, IS etc., for planning end to end testing timelines whenever changes happening in their systems not to impact existing functionality

Join Go No Go meeting with various teams to determine the status of the release and outstanding issues

Environment: WCS, OMS, IIB, ECSB, JIRA, Chrome, Jira, Selenium Java with Web Driver, JMeter, SOAP UI, IOS and Android devices, Agile, HP ALM (Quality Center), Confluence, Jenkins

Client: Sears, Hoffman Estates, IL Duration: Dec ’09 to Aug’10

Project: Flagship for ShopYourWay brand pages (Retail) & Dec ’13 to Sep’15

Role: Test Manager

Description: Redesign Shoes and its child brands as well as other brands like Health, Adam Levine, Nicki Minaj, Seventeen etc., brands compatible to Iframe technology for user convenience and performance. Project includes user interactions in Talk section as community posts and brand posts. Apart from that provided discover section as single repository for news, social media and brand post image/videos. All together it is one place of application having products and social interactions for particular brand. Customer will get more insight about brand and the product want to buy.

Sites: www.shopyourway.com/shoes, www.shopyourway.com/health etc.,

Responsibilities:

Excellent capabilities of coordinating team to drive project towards deliverables

Work closely with Product Owner to understand the business requirements, create user stories along with mock and assign to a development team (additional responsibility as Release Manager)

Involved on managing complex upgrade of Inventory and assent management applications

Acting as an intermediary between the client and project team (Dev and QA) by create and propose budget and time estimations

Continuously reviewing work reports and communicating any needs/ concerns to employees

Preparing reports to keep client informed daily about status of the project

Reporting the Defects found to the intended groups through HP ALM (Quality Center) and later migrated to Jira

Validation/Execution involves testing various ShopYourWay brand pages like Adam, Nicki, Health etc.,

Communicating with business SMEs and the UAT team throughout the testing life cycle

Successfully implemented TCoE across divisions

Control and Monitor Test Data Management for various releases

Involved on review process of test coverage on message platforms not to impact/ loss of customer sensitive or financial transactions using PayPal, Visa, Master etc.,

Deployment control on test environments to ensure not to impact releases

Involved in additional support to embedded testing team using desktop simulation process

Working with client on proposal/ analysis process of open source testing tool to test embedded systems to improve quality and productivity

Working closely with development team to move completed stories to QA process

Review selenium automation scripts generated for automation framework using web drivers and validate QA, and Prod env

Review performance scripts built using JMeter JMX files

Overseeing the testing of Mobile native app and loyalty applications

Experience on Angular JS with Bootstrap used for UI application

Test Management processes like estimation, allocation, strategies, risk analysis

Defect analysis and Status reporting on weekly basis

With highly client recognition on domain knowledge and also Involved in recruitment process

Environment: Weblogic, Tomcat, Linux, Splunk, Kibana, Nagios, JMeter, Selenium, ECOM, Mongo, JIRA, IE, Firefox, Safari, Chrome, IPad, Mobile and Jira, Agile, HP ALM (Quality Center), Angular JS with Bootstrap, IBM Rational tool, Jenkins

Client: Sears, Hoffman Estates, IL Duration: Jun ’09 till Dec ’09

Project: ECOM Content validation for SEARS (Retail) & Sep ’10 till Nov ’13

Role: Operation (Production Support) /Test Manager

Description: ECOM (eCommerce) Content project is basically validating data stage/ ETL jobs and automate test Sears Holding Corporation supportive websites like Sears, Kmart etc., As SHC is a leading Home Appliance retailer as well as leader in Tools Lawn Garden, Home electronics and automotive repair and maintenance.

Responsibilities:

Planning and Controlling production changes

24/7 production support and incident tracking process

Drive WAR room support schedule process aligning with all application teams up on need (ex: in case of any P1 issues or thanks giving etc.,)

Requirement Analysis of the Functional and Technical Specification Documents

Preparation of Validation/Test Plan, Test Cases, Test Execution, Test Results Validation/ Reporting

Reporting the Defects found to the intended groups through Jira

Ensuring that all changes documented correct, cost effective and timely manner in alignment with specifications and quality requirements before moving to prod

Contribute towards the achievement of company’s strategic and operational objectives

Examine financial data/statements and use them to improve profitability

Recruit, train, supervise and appraise human resources

Involved in test data management(TDM) process to ensure test data available for various releases

Understand XML schema and critical data mapping

Validation/ Execution involve testing various batch/ETL jobs, stored procedures and data stage jobs.

Develop automation framework using web drivers and validate QA, Pilot and Prod environments on need basis

Manage a team of 20 members and 4 Leads, gauge their performance and review deliverables.

Test Management processes like Estimation, Resource allocation, test strategy, test environments, risk analysis and management using Microsoft Project Plan.

Defect analysis and Status reporting on weekly basis

With highly client recognition on domain knowledge, Involved in recruitment and provided KT to SHI (Sears Holdings India) team

Worked on major modules like SPIN, WCS7 migration etc., from requirements analysis till production validation

Lead key module of DataStage Conversion to TALEND

Environment: Selenium, ECOM, DB2, JIRA, IE6.0 & 7.0, MOZILLA, DB Visualizer, FileZilla, UNIX, Jira, XML, ETL, Jenkins

Client: NAGP IT&S, Houston, TX Duration: Oct ’08 – May ’09

Project: CACTIS II

Role: Technical Test Lead

Description: Confirmation and Checkout Tracking Information System (CACTIS), as the name suggests, is responsible for sending out the confirmation of the trading deals (that BP Traders do) to the respective counterparties via fax or email. It allows for tracking at the various stages where they are to be reviewed by Trader, Trade Manager, Risk Analyst, Back Office, Administrators, etc. The Confirmation contains details specific to that trade like volume and price.

CACTIS also incorporates another sub application called Deal Change Request System (DCR). DCR allows for the tracking of changes to the deals in the source systems.

Responsibilities:

Requirement Analysis of the Functional and Technical Specification Documents

Preparation of Validation/Test Plan, Test Cases, Test Execution, Test Results Validation/ Reporting, Bug Tracking and Closure

Reporting the Defects found to the intended groups through Quality Center

Business Analysis with client regarding up coming projects

Validation on testing re-usability by planning for automation process

Manage a team of 11 members and 2 Leads, gauge their performance and review deliverables.

Test Management processes like Estimation, Resource allocation, test strategy, risk analysis and management using Microsoft Project Plan.

Defect analysis, Status reporting on weekly basis

Closely interacting with OCCB team (Operation Change Control Board) i.e., release management.

Environment: J2EE, Oracle, ClearQuest, Quality Center 9.0, Junit, IE 5.0&5.5, Agile methodology, Jenkins

Client: Fidelity, Merrimack, NH Duration: Jan ’07 – Sept ’08

Project: Health Care and Welfare – Oracle Advanced Benefits

Role: Technical Test Lead

Description: FESCo - Fidelity Employer Services Company (FESCo) which is an arm of Fidelity provides Benefits administration to giant companies which are a part of the Fortune 500 Companies List.

Fidelity manages the health care and insurance database of employees of various companies like General Motors, Bank of America, IBM etc., using the Oracle Advanced Benefits module of Oracle Applications HRMS. Ex: Bank of America is one of the clients of FESCo which needs to get Benefits Administration of Employees catered. Used Mainframe system to access user benefits/life events and validate changes against in OAB database

Responsibilities:

Requirement Analysis of the Functional and Technical Specification Documents

Preparation of Test Plan, Manual & Automated Test Cases, Test Execution, Test Results Reporting, Bug Tracking and Closure

Preparing and presenting Automation Demos to various clients and ensure they understand the leverage of employing QTP for end to end automation

Proposal and preparation of Automation Frame Work adhering to the best practices

Planning & implementing the automation test script development schedule in accordance to the scheduled releases

Experience of Mainframe system to view/modify benefit holds and update their life events/ business rules and validate the updated in OAB database

Verification involving the data flow across HoBs and Web Applications

Developing Automation test scripts to suit for multiple environments and any specific modularity

Good use of Query Tool to query for the complex data required in cross application testing

Experience on various Insurance Protocols like GMDB (Guaranteed Minimum Death Benefit), GMIB (Guaranteed Minimum Income Benefit) and HIPPA (Health Insurance Portability and Accountability Act) etc.,

Ensuring the Data Quality across the HoBs, Web and Database

Development of automation scripts for Re-Reporting process on CSR Admin Tool and test the functionality for a huge population.

Reporting the Defects found to the intended groups through Quality Center

Enhancing the automation test scripts to suite for the new code changes every release

Tuning the automation test scripts to optimize the execution time & performance and also making the scripts more release independent

Environment: Mainframe, Quality Center, OAB, SQL, Win XP, Quality Center 9.0, QTP, IE 5.0&5.5.

Client: British Petroleum, UK. Duration: Sep ’04 – Jan ’07

Project: Pecking Order Process

Role: Test Analyst

Description: POP aims to deliver an enhanced global technology platform for the pecking order process, through the following 3 distinct projects: 1) Products Price Set (PPS) 2) PRESET 3) Scenario Evaluation Explorer (SEE).

Environment: QTP 9.0, C# .Net, SQL, XLCube, Win XP, Test Director7.6, IE 5.0&5.5.

Client: GE Healthcare Duration: Apr ’01 – Sept ’04

Project: MedPlexus (Product)

Role: Software Test Engineer

Description: MedPlexus is the product of Indus Business Systems Limited (IBSL). MedPlexus is currently serves physicians in the U.S., but with its primary development facility in Hyderabad, India, the company plans on going global. The company offers EMR/PM and electronic health record solutions, as well as e-prescribing tools and a patient self-service portal. It also offers associated billing, accounting and audit and front-office call management services. MedPlexus is providing IT solutions that deliver outstanding clinical and financial performance to GE Healthcare customers.

Environment: ASP .Net, Win Runner7.5, SQL Server, Java Script, J2EE, VB Script, BTS, IIS and HTML.

Client: Standardization Testing and Quality Certification (STQC), Delhi.

Project: SLIM (Admin, HR, Payroll, Finance and Materials) Duration: Dec ’00 – Mar ’01

Role: Sr. Software Test Engineer

Description: Standardization Testing and Quality Certification is one of the quality certified organization which will check the quality of the item which is coming from the customer. The major functionalities are Gate Pass with identify the item which is coming from customer and identify that item in the organization terms of Samples, Identified Samples will further split into second level of identification with specification, After Sample is completed divided into different specifications, for those specifications what are all the tests required will be decided. Till all Tests Test Reports and Invoices will be generated internally. With those External Test Report and Final Invoice will be generated. It’s an end to end process.

Environment: Visual Basic, Oracle 8i, MS Word and Data Reports, BTS.

Client: Freezair (Air Coolers Manufacturing Company), Hyderabad, A.P, India.

Project: Freezair Duration: Nov ’99 – Nov ’00

Role: Software Engineer

Description: Freezair is one of the air coolers manufacturing companies. This project deals with the customer service, mechanic history of particular defects appeared frequently on a single product and also maintains monthly and yearly wise reports

Environment: VB 6.0, C, C++, Oracle 8i and Crystal Reports, Test Director.

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